Kentucky Health Benefit Exchange Contact Center

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1. Kentucky Health Benefit Exchange Contact Center

xerox Kentucky Health Benefit Exchange Contact Center Interactive Intelligence Interaction Center User Manual 20130715 Version 0 02 xerox e 1 1 1 2 Zhe 2 2 29 Table of Contents Customer Service Representative Managing Phone Calls 144 Leere e creen eene eee ee eee eee enne eee eee ette tnaae 1 1 1 Log on 1 1 2 Set the CSR s status 1 1 3 CSR Status Codes Using the toolbar unm 1 2 1 Answer a ca
PDF Manual ENGLISH


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5. Kentucky Health Benefit Exchange Contact Center

xerox Kentucky Health Benefit Exchange Contact Center Interactive Intelligence Interaction Center User Manual 20130715 Version 0 02 xerox e 1 1 1 2 Zhe 2 2 29 Table of Contents Customer Service Representative Managing Phone Calls 144 Leere e creen eene eee ee eee eee enne eee eee ette tnaae 1 1 1 Log on 1 1 2 Set the CSR s status 1 1 3 CSR Status Codes Using the toolbar unm 1 2 1 Answer a ca
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