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Running a small call center with QueueMetrics Espresso Loway Revision History Revision Revision 1 10 covers Date 2012 06 01 09 52 17 L QueueMetrics 12 05 Espresso 0 11 Table of Contents introducing QueveMetrics ESPESSO ziran a EO eee nN eae bueno dene eat 1 Turning your PBX into a call center solution eik lt ssensisavaek pies oyna diter en detherdeetdtivae eden eee sites eis 1 Gall centers TOI Me very Dasi Sirra r A T A eee aie aed 2 PUCICOUISHES orisni e
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QueueMetrics Advanced Configuration Manual Loway QueueMetrics Advanced Configuration Manual Loway Table of Contents 1 Acknowledgements 2 i oir tree ots ince gets rertensbtenedebstertetspremedetprerteesbtenedatepertotsbnemegetpterteerbrenedebetentessns 1 2 ViciDial TCI eT 2 ARE 2 2 2 Changes to QueueMetrics database 0 cece cece cee nnn ee e me hee trun e ess e e
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Loway QueueMetrics call center monitor Understanding MySQL storage and clustering in QueueMetrics AUTHOR LOWAY VERSION 1 0 DATE SEPTEMBER 16 2007 Loway di Lorenzo Emilitri Via Ligornetto 17a 6854 San Pietro Switzerland Loway Page 2 of 17 research Index Understanding MySQL storage and clustering ccccceccececccceeceeeesseeeeceeeeeeseaeeeeeeeeees 3 Enabling MYSQL storage assii osa iana ESA OEE ETNA N 3 Understanding MySQL sto
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What s new in QueueMetrics Loway What s new in QueueMetrics Loway Table of Contents Nie COMMONS Sess A setae ei beanie A A aati lecnGan tsetse neater DG backll S 1 es RECAS a Oasis elie tm rbd a backs 2 2 1 Agent Mes DENIA Ai A ee aid 2 22u A A O RS raat se eiiak ace tent cate sats Rien ate a fy bac teucuset eee wa wesient 2 2 3 Paginated Call ISI aan AAA aa 4 2 4 Realm ON ASIENSK Maia a a ia 5 2 5 AINOM COMUGUOLIS Reposo a a a edo a al li 5 26 Frenalynames