Keri Systems EntraGuard_Troubleshooting_and_Diagnostics Entra Guard Troubleshooting And Diagnostics Entraguard

User Manual: Keri Systems EntraGuard Troubleshooting and Diagnostics Product Manual

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The Troubleshooting and Diagnostics Reference Document provides instructions to assist in
tracking down the source of many basic controller installation problems. If there is a problem with a
controller installation, please review these instructions and if a listed problem matches the
controller’s problem, review the possible causes and corrective actions.

1.0

Troubleshooting

Some of the troubleshooting instructions require a digital voltmeter (DVM) to verify source
voltages, circuit continuity, and noise levels on the EntraGuard controller. Please have a DVM on
hand before beginning troubleshooting. Refer to Figures 1 through 4 on pages 1 through 4 to
identify items on the controller PCBs.

Reference Document

Troubleshooting and Diagnostics

EntraGuard®

Figure 1: The EG-5000 (Platinum) Controller
2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

01912-001 Rev. F

Page 1 of 23

Reference Document
EntraGuard®

Troubleshooting and Diagnostics

Figure 2: The EG-750 (Gold1, Titanium, and Silver) Controller

1. For EntraGuard Gold controllers with the mechanical (standard) keypad with part numbers 05720-001,
05720-002, and 05721-001.
2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

01912-001 Rev. F

Page 2 of 23

Reference Document

Troubleshooting and Diagnostics

EntraGuard®

Figure 3: The EntraGuard Gold Main Board1

1. For all EntraGuard Gold controllers with the alpha numeric keypad and EntraGuard Gold controllers with
the mechanical (standard) keypad with part numbers 05712-001, 05712-002, and 05713-001.
2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

01912-001 Rev. F

Page 3 of 23

Reference Document
EntraGuard®

Troubleshooting and Diagnostics

Figure 4: The EntraGuard Gold Voice Channel and I/O Board1

1. For all EntraGuard Gold controllers with the alpha numeric keypad and EntraGuard Gold controllers with
the mechanical (standard) keypad with part numbers 05712-001, 05712-002, and 05713-001.
2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

01912-001 Rev. F

Page 4 of 23

Some Corrective Action requires looking at the instructions in the appropriate Quick Start Guide.
Here are the available guides along with the part number:
EntraGuard Platinum Quick Start Guide - P/N 01969-001
EntraGuard Silver Quick Start Guide - P/N 01960-001
EntraGuard Titanium Quick Start Guide - P/N 01962-001
EntraGuard Gold Quick Start Guide - P/N 01801-001
NOTE: All references to the EntraGuard Gold controller throughout the remainder of this document
are to those with the alpha numeric keypad or mechanical (standard) keypad with part numbers
05712-001, 05712-002, or 05713-001. For EntraGuard Gold controllers with the mechanical
(standard) keypad and part numbers 05720-001, 05720-001, or 05721-001, refer to the EG-750.

Possible Cause

The Doors™
software cannot
be installed on the
host computer.

1. The host computer does
not have a Pentium™
microprocessor.
2. The host computer does
not have enough RAM
memory.
3. The host computer does
not have enough hard disk
space.
4. The host computer’s video
card/monitor resolution is
too low.
5. The host computer is
running an operating
system incompatible with
the Doors software.
6. The host computer does
not have a compatible
operating system installed.

Corrective Action
•

Verify the host computer meets the
minimum requirements specified in
the Doors Users Guide (P/N 01914100).

2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

EntraGuard®

Problem

Reference Document

Troubleshooting and Diagnostics

01912-001 Rev. F

Page 5 of 23

Reference Document

Troubleshooting and Diagnostics
Problem
The controller
does not powerup (the LCD is
blank and the
keypad is not
illuminated).

Possible Cause
1. No power or insufficient
power has been supplied to
the system.

Corrective Action
•
•

•

•

•
The controller
cannot
communicate
with the Doors
access control
program.

1. Verify data is being
transferred to and from the
controller (see “Corrective
Action” column).

•

EntraGuard®

•

2. The communication cable
is loose or unplugged.

•

Check the main power circuit breaker.
Verify the positive power lead is on
TB-2, pin 1 and the negative power
lead is on TB-2, pin 2
Measure the input voltage across pin 1
(positive) and pin 2 (negative) of TB2. The voltage should read between 12
and 14 VDC.
Disconnect the power supply from the
controller and verify the supply’s
voltage. The voltage should read
between 12 and 14 VDC.
Verify there is a proper earth ground.
EG-5000/EG-750 controller - On the
controller (next to TB12) is a set of
communication LEDs (see Figure 1 on
page 1 and Figure 2 on page 2).
Initiate a data transfer command and
view the TXD, DTR, and RXD LEDs.
These LEDs should flicker if data is
being transferred to and from the
controller.
Gold controller - On the right side of
the controller’s main board is a set of
communication LEDs (see Figure 4 on
page 4). Initiate a data transfer
command and view the Tx+, Tx-,
DTR, and CTS LEDs. These LEDs
should flicker if data is being
transferred to and from the controller.
Verify the communication cable is
plugged in correctly.

2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

01912-001 Rev. F

Page 6 of 23

Problem

Possible Cause

Corrective Action

3. The J11 (EG-5000/EG750) or JP3 (Gold)
INT_MODEM jumper is
not set correctly.

•

Verify the INT_MODEM jumper is set
correctly for the chosen mode of
communication.
- If you are using the phone port for
communication, the jumper should
be set ON J11/JP3.
- If you are using the RS-232 port
for communication, the jumper
should NOT be on J11/JP3.

4. The modem type in use is
incompatible.

•

Refer to the modem’s manual and
verify the modem is Hayes
compatible, communicates at 9600
baud or greater, can be configured to
turn error checking off, and has
nonvolatile RAM backup.
If the installation uses a Keri Systems
cable, verify the correct cable has been
installed.
If the installation uses a self-made
cable, refer to the instructions in the
appropriate Quick Start Guide and
verify the cable has been wired
correctly.

6. Doors is not configured to
communicate through the
proper COM port.

Refer to the Doors Users Guide (P/N
01914-100) or online help for COM
port configuration instructions.
Run COMTEST to verify basic COM
port operation.

•

•
7. The communication cable
is connected to the wrong
COM port.

•

Verify the communication cable is
connected to the correct COM port.

8. The communication cable
is connected to the wrong
controller.

•

Verify the communication cable is
connected to the master controller in
the access control network.

9. The master controller is a
PXL-250.

•

Verify the master controller is not a
PXL-250.

2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

EntraGuard®

5. The controller to PC direct- •
connect cable is not wired
correctly.
•

Reference Document

Troubleshooting and Diagnostics

01912-001 Rev. F

Page 7 of 23

Reference Document
EntraGuard®

Troubleshooting and Diagnostics
Problem

The EntraGuard’s
internal modem
will not
communicate.

Possible Cause

Corrective Action

10. The master controller is not
set with address 1.

•

Verify the master controller’s address
is 1.

11. The Doors program is
connected to the wrong site
(if the software is
configured for multi-site
mode).

•

In the Doors program, click on the
Select Site button and verify the
correct site has been selected.

12. The wrong PIN has been
entered (if the software is
configured to use the PIN
security feature).

•

In the Doors program, verify the PIN
is correct in the Setup > System >
Sites menu option.

13. The controller’s firmware
and the Doors software are
not compatible.

•

The firmware found in older
controllers is not compatible with
Doors software. Contact your Keri
Dealer to verify firmware/software
compatibility.

14. The host computer’s serial
port has an incompatible
UART.

•

The serial port must have a 16550
UART. Consult a computer technician
to resolve this problem.

15. There is an IRQ conflict.

•

Consult a computer technician to
resolve this problem.

16. The COM port is not
working.

•

Consult a computer technician to
resolve this problem.

1. The J11 (EG-5000/
EG-750) or JP3 (Gold)
INT_MODEM jumper is
not set correctly.

•

Verify the jumper is set ON J11/JP3
INT_MODEM for use with the
internal modem.

2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

01912-001 Rev. F

Page 8 of 23

Problem

Possible Cause

The controller
will not
communicate
with the modem
(if using an
external modem).

1. Verify data is being
transferred to and from the
controller (see “Corrective
Action” column).

Corrective Action
•

•

EG-5000/EG-750 controller - On the
controller (next to TB12) is a set of
communication LEDs (see Figure 1 on
page 1 and Figure 2 on page 2).
Initiate a data transfer command and
view the TXD, DTR, and RXD LEDs.
These LEDs should flicker if data is
being transferred to and from the
controller.
Gold controller - On the right side of
the controller’s main board is a set of
communication LEDs (see Figure 4 on
page 4). Initiate a data transfer
command and view the Tx+, Tx-,
DTR, and CTS LEDs. These LEDs
should flicker if data is being
transferred to and from the controller.

•

Verify the modem’s power is on.

3. The modem was plugged
into an already active
controller.

•

Turn the power off to both the
controller and modem. Power the
modem on and then the controller.

4. The controller to modem
cable is not correct.

•

If the installation uses a Keri Systems
cable, verify the correct cable has been
installed.
If the installation uses a self-made
cable, refer to the instructions
provided in the appropriate Quick
Start Guide to verify the cable has
been wired correctly.

•

5. The modem type in use is
incompatible.

•

Refer to the modem’s manual and
verify the modem is Hayes
compatible, communicates at 9600
baud or greater, can be configured to
turn error checking off, and has
nonvolatile RAM backup.

2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

EntraGuard®

2. The modem is turned off.

Reference Document

Troubleshooting and Diagnostics

01912-001 Rev. F

Page 9 of 23

Reference Document
EntraGuard®

Troubleshooting and Diagnostics
Problem

The host PC will
not communicate
with the modem.

Possible Cause

Corrective Action

6. The modem cable is
connected to the wrong
controller.

•

Verify the modem cable is connected
to the master controller in the access
control network.

7. The J11 (EG-5000/
EG-750) or JP3 (Gold)
INT_MODEM jumper is
not set correctly.

•

Verify the jumper is NOT on J11/JP3
INT_MODEM when using an external
modem.

8. The master controller is a
PXL-250.

•

Verify the master controller is not a
PXL-250.

9. The master controller is not
set with address 1.

•

Verify the master controller’s address
is 1.

10. The Doors program is
connected to the wrong site
(if the software is
configured for multi-site
mode).

•

In the Doors program, click on the
Select Site button and verify the
correct site has been selected.

11. The wrong PIN has been
entered (if the software is
configured to use the PIN
security feature).

•

In the Doors program, verify the PIN
is correct in the Setup > System >
Sites menu option.

1. The modem is turned off.

•

Verify the modem’s power is on.

2. The wrong COM port has
been selected in the Doors
program.

•

In the Doors program, verify the
correct COM port has been selected in
the Setup > System > Network
Configuration menu option.

3. The modem is the wrong
type.

•

Refer to the modem’s manual and
verify the modem is Hayes
compatible, communicates at 9600
baud or greater, can be configured to
turn error checking off, and has
nonvolatile RAM backup.

2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

01912-001 Rev. F

Page 10 of 23

Problem

Possible Cause
4. The host PC to modem
cable is not correct.

Corrective Action
•

•

If the installation uses a Keri Systems
cable, verify the correct cable has been
installed.
If the installation uses a self-made
cable, refer to the instructions
provided in the appropriate Quick
Start Guide to verify the cable has
been wired correctly.

•

The serial port must have a 16550
UART. Consult a computer technician
to resolve this problem.

6. There is an IRQ conflict.

•

Consult a computer technician to
resolve this problem.

7. The COM port is not
working.

•

Consult a computer technician to
resolve this problem.

The lock relay
continually cycles
on and off.

1. The firmware PROM is not
seated properly.

•

Turn controller power off. Locate the
firmware PROM, and ensure the
PROM is seated properly in its socket
on the main board. Now follow the
instructions provided in the
appropriate Quick Start Guide to reset
the controller’s RAM.

The Doors
program will not
run.

1. The host PC does not have
enough conventional
memory available for the
program.

•

The host PC must have at least 560K
of conventional memory available for
use by the Doors program. Consult a
computer technician to resolve this
problem.

Some controllers
on the access
control network
are not
communicating
with the Doors
program.

1. There is an addressing
conflict between the
controllers.

•

Check the address on each controller
on the network. Each controller must
have a unique address. The master
controller must be set to 1 (and NOT
be a PXL-250).

2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

EntraGuard®

5. The host computer’s serial
port has an incompatible
UART.

Reference Document

Troubleshooting and Diagnostics

01912-001 Rev. F

Page 11 of 23

Reference Document
EntraGuard®

Troubleshooting and Diagnostics
Problem

Possible Cause

Corrective Action

2. RAM is corrupted in one or
more of the controllers.

•

In the Doors program, click on Setup
> System > Controller Status menu
option. Select each controller, one-ata-time, and click on the Status button.
Note those controllers that do not
respond or that respond incorrectly.
These controllers must have their
RAM reset. Follow the instructions
provided in the appropriate Quick
Start Guide to reset the controller’s
RAM.

3. The access control network
is not wired correctly.

•

Review the access control network
wiring on each controller. Verify the
network wiring is connected correctly.
Verify all connections have been made
on lead wire and not on wire
insulation.

•

4. Controllers are not
powered on.

•

Verify all controllers are powered on.

5. No power or insufficient
power has been supplied to
the system.

•
•

Check the main power circuit breaker.
Verify the positive power lead is on
TB-2, pin 1 and the negative power
lead is on TB-2, pin 2.
Measure the input voltage across pin 1
(positive) and pin 2 (negative) of TB2. The voltage should read between 12
and 14 VDC.
Disconnect the power supply from the
controller and verify the supply’s
voltage. The voltage should read
between 12 and 14 VDC.
Verify there is a proper earth ground.

•

•

•
User name not
showing in
directory list on
EntraGuard LCD

1. User ID not enrolled as an
EntraGuard ID.

•

Make sure the EntraGuard ID option is
selected when enrolling User IDs in
Doors. See the Doors Users Guide
(P/N 01914-100) for how to enroll
User IDs.

2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

01912-001 Rev. F

Page 12 of 23

Problem

User ID denied
access

Possible Cause

Corrective Action
•

In Doors, verify the ON/OFF cell is
set to ON in the Setup Cards window.

3. No access group assigned.

•

In Doors, verify a valid Access Group
has been assigned in the Setup Cards
window.

4. No phone number listed.

•

In Doors, verify the correct phone
number has been entered for each user
(including any necessary area codes)
in the Setup Cards window.

5. Name displayed disabled.

•

In Doors, verify the Name Displayed
cell is set to ON in the Setup Cards
window.

1. User ID not enrolled as an
EntraGuard ID

•

Make sure the EntraGuard ID option is
selected when enrolling User IDs in
Doors. See the Doors Users Guide
(P/N 01914-100) for how to enroll
User IDs.

2. User ID not turned ON.

•

In Doors, verify on the Setup Cards
spreadsheet that the ON/OFF cell is
set to ON.

3. Not entering all numbers in
the User ID.

•

If the User ID number of digits (in the
System Options window in Doors) is
set for a specific number of digits (5
for example), then 5 digits must be
entered (including any leading 0s).

4. Wrong access rights
assigned to user.

•

Verify the time zone and access group
assigned to the user in the Doors
software.

5. Changes in Doors software
not saved and updated in
controller.

•

Verify all changes made in the Doors
software has been saved, then perform
an update on the controller and/or
network.

2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

EntraGuard®

2. User ID not turned ON.

Reference Document

Troubleshooting and Diagnostics

01912-001 Rev. F

Page 13 of 23

Problem
Telephone
command does
not perform
function

Possible Cause

Corrective Action

1. The function may not be
turned on in the Doors
software.
2. No number was
programmed for the
function in the Doors
software.

•

In Doors, verify in the System Options
page that the telephone entry option is
turned on and a number has been
assigned for each function. Then
verify you are selecting the correct
number on the telephone.

3. Pressing wrong telephone
key for command.

•

In Doors, verify the telephone key
assigned for the specific task on the
System Options page is the correct
number.

EntraGuard®

Reference Document

Troubleshooting and Diagnostics

2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

01912-001 Rev. F

Page 14 of 23

2.0

Reference Document

Troubleshooting and Diagnostics
Set Microphone Volume

The EntraGuard controller comes with the microphone gain set for proper operation. The Set
Microphone Vol menu option is not used at this time.

3.0

Diagnostics

Built into every EntraGuard controller is a set of diagnostic programs designed to assist in field
verification of controller functions. To reach the diagnostic menu, power up the EntraGuard unit
while pressing the SW1 button (EG-5000/EG-750) or S1 button (Gold). The Reset Menu will
appear (see Figure 5).

Figure 5: Reset Menu
Select 4 on the keypad and the Diagnostics Menu will appear (see Figure 6).

There are three diagnostic screens available, each of which is described in the following sections.
• Input Levels
• Output States
• Net Activity

EntraGuard®

Figure 6: Diagnostics Menu

The EntraGuard Gold with Alpha/Numeric Keypad has an additional diagnostic screen.
• Keypad Signal

2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

01912-001 Rev. F

Page 15 of 23

Reference Document

Troubleshooting and Diagnostics
3.1

Input Levels

The Input Levels screen allows you to monitor the status of the inputs. From the Diagnostics Menu
(see Figure 6 on page 15), select number 1 on the keypad to reach the Input Levels screen. The
screen will appear on the LCD (see Figure 7).

Figure 7: Input Levels Menu
KPAD - indicates which Keypad characters are displayed. On the EntraGuard Gold controller with
Alpha/Numeric Keypad this is selected by using the JP2 KP_Select jumper.
• A/N - both alpha and numeric characters are displayed
• NUM - only numeric characters are displayed

EntraGuard®

PGM - indicates which communication port is used for programming
• INT - indicates the phone line port is being used (Master only)
• EXT - indicates the RS-232 port is being used (Master only)
• 485 - indicates the slave unit is using the 485 for communication
PWR - indicates the voltage of the EntraGuard power supply.

For the following inputs, 000 indicates a closed state and 255 indicates an open state.
PSW - indicates the current state of the Postal Switch input
DSW - indicates current state of the door input
RTE - indicates current state of the RTE input
AUX1 - indicates the current state of the AUX1 input
AUX2 - indicates the current state of the AUX2 input

2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

01912-001 Rev. F

Page 16 of 23

3.2

Output States

The Output States screen allows you to monitor the status of the outputs. From the Diagnostics
Menu (see Figure 6 on page 15), select number 2 on the keypad to reach the Output States screen.
The screen will appear on the LCD (see Figure 8).

Figure 8: Output States
Relay
• K5 - Door Lock
• K6 - Door Alarm
• K7 - AUX 1
• K8 - AUX 2

Reference Document

Troubleshooting and Diagnostics

To change the state of one of the outputs, select the key on the EntraGuard Controller keypad that
corresponds to the Activate Number of the output you want to change. The Current State will reflect
the change and remain after exiting Diagnostics.

EntraGuard®

2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

01912-001 Rev. F

Page 17 of 23

Reference Document

Troubleshooting and Diagnostics
3.3

Net Activity

The Net Activity screen performs two different functions, depending on whether the controller is a
master or a slave. From the Diagnostics Menu (see Figure 6 on page 15), select number 3 on the
keypad to reach the Net Activity screen.

3.3.1

Master Controller

On the master controller, the Net Activity screen displays any 485 network errors (see Figure 9).

Figure 9: Net Activity - Master Controller

EntraGuard®

Cur - indicates 485 network errors for the current poll
Cyc - indicates 485 network errors for the current polling cycle
Acc - indicates the total 485 network errors

2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

01912-001 Rev. F

Page 18 of 23

3.3.2

Slave Controller

On the slave controller, the Net Activity screen shows you whether or not the master controller is
polling the slave.

Figure 10: Net Activity - Slave Controller
The number indicates, in seconds, the period between polls from the master. This number will vary
depending on the size if the network, a larger network would require more time between polls.
Contact tech support if any of the following occurs:
•
•
•

Reference Document

Troubleshooting and Diagnostics

EntraGuard units on the same network show different numbers.
The polling period indicates 000, which means the master is never polling the slave unit.
The polling period changes from day to day. The polling period should remain constant unless a
change has been made to the size of the network by either adding or removing controllers.

NOTE: When checking the Net Activity on a slave controller, the number will repeatedly change as
the master controller finishes polling. For a correct reading, wait until the number becomes stable.

EntraGuard®

2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

01912-001 Rev. F

Page 19 of 23

Reference Document
EntraGuard®

Troubleshooting and Diagnostics
3.4

Keypad Signal for the EntraGuard Gold with Alpha/Numeric
Keypad

The Keypad Signal screen allows you to test the keypad LED matrix.
1. From the Diagnostics Menu (see Figure 11),

Figure 11: EG Gold Alpha/Numeric Keypad Diagnostics Menu
2. Select number 4 on the keypad to reach the Keypad Signal screen. The screen will appear on the
LCD (see Figure 12).

Figure 12: Keypad Signal
The first group of dashes represent the rows of LEDs on the keypad.
The second group of dashes represent the columns of LEDs on the keypad.
When a set of LED beams are broken, by placing your finger over a key, one dash from each group
will move down to indicate the LED matrix beam has been broken. When the beam is no longer
broken, the dashes return to their previous location. Which dashes move depend on where the LED
is located on the keypad. The best way to check the keypad signal is by running your finger along
the red bezel surrounding the keypad with your finger just barely above the keypad.
NOTE: The Keypad Signal Diagnostic is set up so that activating any lit key will send you back to
the Diagnostics menu.
2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

01912-001 Rev. F

Page 20 of 23

When no LED beams are being broken, the dashes must remain above the half-way point. If any of
the dashes are below the half-way point on the LCD (see Figure 13), try cleaning off the red bezel
surrounding the keypad. If the dash continues to register below the half-way point when not being
selected, contact technical support for further instructions.

Figure 13: Keypad Signal with Half-way Point Shown

3.5

Platinum LCD Setup

The EntraGuard EG-5000 controller allows for specific setup and testing of the LCD (located on the
front of the Platinum controller). The LCD Setup menu allows for testing of the pixels, setting of
the default font (initially set for large), and viewing of the ASCII characters. From the diagnostic
menu (see Figure 6) select number 5 for the LCD Setup menu (see Figure 14).

3.5.1

View Pixels

The LCD Setup screen allows for testing of the pixels.

EntraGuard®

Figure 14: LCD Setup Menu

Reference Document

Troubleshooting and Diagnostics

To view the Platinum LCD with all the pixels off, select option 1.
To view the Platinum LCD with all the pixels on, select option 2.
To view the Platinum LCD with half the pixels off, select option 3.
To view the Platinum LCD with half the pixels on, select option 4.

2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

01912-001 Rev. F

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Reference Document

Troubleshooting and Diagnostics
3.5.2

Font Setup

The LCD Setup screen allows for changing of the default font. The EntraGuard Platinum LCD is
capable of using two different font sizes. The default is set for the large size. However, if the small
size font would be preferred as the default, it may be changed through the reset menu.
1. From the LCD Setup menu (see Figure 14 on page 21), select 5 on the keypad to change the
default font size. The Set Font Default Menu appears (see Figure 15).

Figure 15: Set Font Default Menu

EntraGuard®

2. Press 1 to make the default font small.
3. Press 2 to make the default font large.
NOTE: Users may temporarily change the font size when using the EntraGuard Platinum
controller, but any changes made will always return to the default as selected here.
4. Once the font size is selected a Font set to small/large window appears (see Figure 16).

Figure 16: Font Set

2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

01912-001 Rev. F

Page 22 of 23

3.5.3

Display ASCII/Logo

The LCD Setup screen allows for viewing of the characters in both the small and large font. This
may be used to check the look of the different fonts before changing the default.
1. From the LCD Setup menu (see Figure 14 on page 21), select 6 on the keypad. The Display
ASCII/Logo menu appears (see Figure 17).

Figure 17: Display ASCII/Logo Menu

Reference Document

Troubleshooting and Diagnostics

To view all the characters in the small font, select option 1.
To view all the characters in the large font, select option 2.
To view the Keri Logo, select option 3.
To view a picture of a cat (to check the resolution), select option 4.

2305 Bering Drive
San Jose, CA 95131 USA
(800) 260-5265 (408) 435-8400 FAX (408) 577-1792
Web: www.kerisys.com E-mail: [email protected]

EntraGuard®

End of document.

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