TruVision Navigator 8.0 SP1 User Manual 1073454d En

2019-01-23

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TruVision Navigator 8.0 SP1
User Manual
P/N 1073454-EN • REV D• ISS 23JAN19
Copyrig
ht
©
2019 United Technologies Corporation.
Interlogix is part of UTC
Climate, Controls & Security, a unit of United
Technologies Corporation
. All rights reserved.
Disclaimer
Information in this document is subject to change without notice. No part of
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C Fire & Security Americas Corporation, Inc.
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rade names used in this document may be trademarks or registered
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-5923, USA
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TruVision Navigator 8.0 SP1.
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TruVision Navigator 8.0 SP1 User Manual 7
Content
Chapter 1 Introduction 10
Default credentials 10
TruVision Navigator user interface 10
Chapter 2 Installation 16
Installation options 16
Installation prerequisites 16
Installation standalone mode 17
Installation client/server mode 17
Initial login 18
Upgrading an existing installation 19
Uninstall 20
Chapter 3 Navigator main menu 22
Settings 22
Bookmark manager 45
Tasks 46
Open exported video file 47
Updates 47
Help 47
Logout 48
Chapter 4 Device Manager 49
Device Manager capabilities 49
Getting started 49
Device Manager window 51
Device discovery 51
New system setup wizard 52
Activate an inactive device 55
Firmware upgrade 55
Storage calculator 56
Device Manager tools 57
Chapter 5 Navigator panel 64
Adding devices (recorders and cameras) 64
Adding maps 69
Adding websites 74
Adding TruPortal access control systems 74
Adding intrusion detection 79
Adding network switches 83
Adding logical views 87
Search 88
Adding folders 88
Devices context menu 88
8 TruVision Navigator 8.0 SP1 User Manual
Recorder context menu 89
Camera context menu 99
Chapter 6 Viewer panel 101
Populating video tiles 101
Viewer tab button functions 103
Video tile properties 103
Event Monitor 104
Timeline 104
Custom view 107
Custom layout 109
Digital zoom 110
PTZ controls 111
Camera tile context menu 112
Map tile context menu 120
Website tile context menu 120
Chapter 7 Notifier panel 121
Filters 122
Event center 122
Chapter 8 Collector panel 124
Export video and snapshots 124
Collector context menu 125
Chapter 9 Server offline mode 126
Chapter 10 TruVision Navigator Player 130
Chapter 11 Using a compatible keypad 133
Connecting the keypad 133
Calibrating the keypad 133
Keypad functions 137
Appendix A Minimum system requirements 138
Software requirements 138
Server/client hardware guidelines 139
Supported recording devices 140
Discoverable devices 141
Internet Explorer plug-in requirements 142
Windows 8 installation requirements 144
Appendix B Device details 145
Summary 145
TruVision Camera 145
TruVision TVN 71 / TVN 70 / TVN22 / TVR12HD / TVR44HD /
TVR45HD / TVR15HD 147
TruVision TVR 10 (DVR) 150
TruVision TVR 11 / TVR12 (DVR) 154
TruVision Navigator 8.0 SP1 User Manual 9
TruVision TVR 40 (DVR) 158
TruVision TVR 41 / TVR42 (DVR) 162
TruVision TVR 60 (Hybrid DVR) 166
TruVision TVN 11 170
TruVision TVN 10/20/21/50 (NVR) 173
DVSRxU 177
Capabilities (Properties dialog) 181
Glossary 183
Index 185
10 TruVision Navigator 8.0 SP1 User Manual
Chapter 1
Introduction
TruVision® Navigator by Interlogix® represents the latest advancement in video
management. The system delivers powerful software capabilities and allows users to
manage their TruVision-based video surveillance systems. TruVision Navigator can be
used as a standalone application or can be deployed as a client/server architecture,
making it scalable for deployment in either small- or large-scale commercial
environments.
Default credentials
The default credentials for TruVision Navigator are:
User Nameadmin
Passwordadmin
See “Initial loginon page 18 for further information.
TruVision Navigator user interface
The Navigator user interface is comprised of main window panels and components as
well as buttons that launch program functions and options. See Figure 1 on page 11.
Chapter 1:Introduction
TruVision Navigator 8.0 SP1 User Manual 11
Figure 1: Main window
1
Navigator toolbar.Contains the Navigator main menu drop-down list (includes Settings,
Device Manager,Bookmark Manager,Tasks,Open Exported Video File,Storage
Calculator,Help, and Logout), the Search field, and the Add Device and Add Folder
buttons
2
Navigator panel.Contains recorders, cameras, maps,websites, access control points,
intrusion panels, network switches, and logical views that can be organized within folders.
3
Viewer panel.Multiple tabbed viewing panels (up to 10) can be added by clicking on the
button. Click the Custom View button to select and create different video tile layouts
up to 10×10.
4
Event Monitor.A detachable viewing window to view live video from cameras linked to
the notifier.
5
Notifier panel.View real time events coming from TruVision devices. Contains links to
video event notifications as well as the Details button that launches the Event Center
window. Also contains a Filters menu to filter event types shown in the Notifier.
6
Collector panel.Contains all relevant video segments, snapshots, and local recordings
ready for export. Also contains the Export,Select All, and Trash buttons.
7
System indicators.Contains CPU and Memory usage meters as well as server and
keypad connection status.Move the mouse pointer over the meters to see the
percentage of CPU and amount of memory in current use.
8
Playback controls.Control playback and recording of video.
9
Timeline.Provides a graphical view of recorded video over a period of time.Contains
Live and Sub stream toggle controls, Zoom In/Out, Center TimeLine,Add Bookmark
to Video,Jump to the previous bookmark,Jump to the next bookmark,
Bookmarks
show/hide on Timeline,Go To Date,Save Video,Snapshot,PTZ Controls, and
Push
to Talk buttons. Color coded video tags are defined in the bottom left underneath the
timeline. See Appendix B “Device detailson page 145 for detailson what types of video
tagging is available for applicable devices.
The Navigator and Notifier/Collector panels are resizable by dragging the vertical left or
right splitter bars. Arrow icons on the side of the panelshide or unhide the panel to
Chapter 1:Introduction
12 TruVision Navigator 8.0 SP1 User Manual
provide custom layout styles. Navigator remembers custom panel layouts on logout and
restores them after the next login (see Custom viewon page 107).
User interface languages
The following languages are supported in Navigator: Arabic, Chinese (Simplified and
Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian,
Lithuanian, Italian, Polish, Portuguese (Brazilian and European), Russian, Slovak,
Spanish, Swedish, and Turkish.
After launching the Navigator Setup.exe program, the InstallShield Wizard auto-detects
the language setting on the computer and, if it is supported, translates the user
interface to that language. If the language detected is not supported, the InstallShield
Wizard defaults to English. The same auto-detection conditions occur when launching
the Navigator client.
Buttons and indicators
The following table describes the function of each button and indicator in the top-level
view of the Navigator application.
Note: Not all buttons and indicators listed are supported by all devices.
Button
Description
Navigator panel
Navigator menu drop-down list that contains the following:
Settings. See Settingson page 22.
Device Manager.See Chapter 4 “Device Manageron page 49.
Bookmark Manager.Edit and delete bookmarks, or play back bookmarked
video. See Bookmark manageron page 45.
Tasks.Monitor scheduled tasks such as video exports, database backups,
and database restores. See “Taskson page 46.
Open Exported Video File. Browse for and launch an exported video in the
Viewer.
Check for Updates... Click Restart Navigator to restart the application and
apply updates if required.
Help.Includes a Help file as well as version, copyright, and end user license
agreement information. Custom Help or training links can be added to this
menu for specific uses. See Custom Helpon page 26.
Logout. Log out of the Navigator program. Logging out permits another user
to log in on the same machine.
Chapter 1:Introduction
TruVision Navigator 8.0 SP1 User Manual 13
Button
Description
Add Device.Add recorders and cameras to the device panel.See Adding
devices (recorders and cameras)” on page 64.
Add Folder.Organize devices in the device panel by adding folders.See “Adding
folderson page 88.
Viewer panel
Custom/sequence view.
Use custom views to define and save view templates for
future use and set up camera sequencing.See “Custom viewon page 107.
Lock Current Layout. Prevents changes to the current viewer panel setup.
Select all.Select all tiles in the viewer or collector.
Toggle.Toggle between normal view and maximized view.
Close All.Close all tiles in the viewer.
New Viewer.Add a tabbed viewing panel (10 maximum)
Live and Playback stream toggle control.
Main and Sub stream toggle control. See “Streamon page 118.
Add Bookmark. Add abookmark with notes to the camera timeline for quick
navigation to amarked incident.See Bookmarkson page 105.
Save Video. Send a video segment of the time range selected and highlighted in
green in the timeline to the Collector for export. See “Timelineon page 104.
Snapshot. See “Snapshot” on page 114.
PTZ control. Launches the PTZ window. See PTZ control” on page 111.
Push to Talk.Speak through an attached microphone into a selected recorder or
camera that has speakers installed.
Move to previous/Move to next bookmark on the timeline.
Show/Hide bookmarks on the timeline. These icons only appear when a single
video tile is selected.
Chapter 1:Introduction
14 TruVision Navigator 8.0 SP1 User Manual
Button
Description
Zoom In/Out on the timeline. Zoom out to the date level and zoom in to the minute
level.
Center the timeline to the location of the green timeline cursor.
Go To Date of recorded video
Notifier panel
Filters. Select color coded notification filters to see notifications in the Notifier
based on specific criteria.
Event Center.Launches the Event Center, which contains a list of notifications
sent from Navigator devices.
Collector panel
Export.See “Export video and snapshots” on page 124.
Select/Deselect All.Select all items in the collector.
Delete All Collector Items.Delete all items in the collector.
Admin
Server Online.Indicates that the server is online in a client/server installation.
Server Offline. Indicates that the server is offline.See Chapter 9 “Server offline
mode on page 126.
Keypad status. Indicates that the keypad is connected to the client computer.
Keypad Not Connected. Indicates that the keypad is not connected to the client
computer.
Playback controls
The following table describes each playback control in the Navigator application.
Button
Description
Frame Step Reverse.Go to previous frame.
Rewind.Rewind video.
Chapter 1:Introduction
TruVision Navigator 8.0 SP1 User Manual 15
Button
Description
Pause.Pause video.
Play.Play back video. Clicking the Play button multiple times increases playback
speed.
Fast Forward.Fast forward video.
Frame Step Forward.Go to next frame.
Local Record.See “Local recordon page 105.
16 TruVision Navigator 8.0 SP1 User Manual
Chapter 2
Installation
Installation options
There are two installation options for TruVision Navigator. The core features and
functions remain the same regardless of which of the two installation options are
selected.
Standalone modelThis installation option permits the client and database to reside
on the same computer. No other clients on the network can connect to the database on
this computer. This installation option is ideal for small, standalone systems.
Multi-client model (traditional client/server)This installation option permits the
client and server to reside on the same or separate computers. This installation option
is ideal for larger systems with many geographically dispersed users, computers, and
recording devices.
Administrator rights are required to install Navigator on a computer, but the application
is available to any user that successfully logs in to a Windows® account on that
computer.
Installation prerequisites
For each computer:
Download the latest operating system service pack from the Microsoft Download
Center.
Check for Windows updates at http://update.microsoft.com.
Download the latest video driver.
For the minimum software and hardware requirements, see Appendix A “Minimum
system requirementson page 138.
Chapter 2: Installation
TruVision Navigator 8.0 SP1 User Manual 17
Installation standalone mode
To install a new standalone instance of TruVision Navigator:
1. Double-click the TruVision Navigator Setup.exe installer to begin the installation. If
prompted, right-click on the Setup.exe file and select Run as Administrator.
2. If necessary, click Yes in the User Account Control window to make changes to the
computer.
3. The End User License Agreement window appears. Select the I Accept these
terms and conditions check box and then click Next to continue.
4. The Welcome window appears. Select Typical or Advanced (to change the default
installation location), and then click Next.
5. Advanced installation only: Accept the default installation folder or click ... to select a
different location and then click the Next button.
6. The Confirm Selections window appears. Click Install.
7. The WinPcap Setup Wizard appears. Click Next to continue.
8. The WinPcap License Agreement window appears. Click I Agree to continue.
9. The Installation options window appears. The Automatically start the WinPcap
driver at boot time check box is selected by default. Click Install to continue.
10. Click Finish to continue.
11. Click Close to complete the installation.
Installation client/server mode
To install a new client/server instance of TruVision Navigator:
1. Double-click the TruVision Navigator Setup.exe installer to begin the installation. If
prompted, right-click on the Setup.exe file and select Run as Administrator.
2. Click Yes to make changes to the computer.
3. The End User License Agreement window appears. Select the I Accept these
terms and conditions check box and then click Next to continue.
4. The Welcome window displays. Select Advanced for a client/server installation, and
then click Next.
5. The Installation Folder window appears. Click the Next button to accept the default
installation folder or click ... to select a different location.
6. The Configuration window appears. Select Client/Server Mode and click Next to
continue.
7. The Type of Database window appears. Select Use internal database
(recommended option) and then click Next. If the organization requires use of
Chapter 2: Installation
18 TruVision Navigator 8.0 SP1 User Manual
Microsoft SQL Server and it is already installed, select Use Microsoft SQL Server
and then click Next.
Note: Interlogix will not be responsible for SQL Server errors or issues.
8. The Confirm Selections window appears. Click Install.
9. The WinPcap Setup Wizard appears. Click Next to continue.
10. The WinPcap License Agreement window appears. Click I Agree to continue.
11. The Installation options window appears. The Automatically start the WinPcap
driver at boot time check box is selected by default. Click Install to continue.
12. Click Finish to continue.
13. Click Close to complete the installation.
Note: Recorders connected to the network must be reachable over the network
from the Navigator server computer. If there are firewalls between the server
computer and the recorder network, make sure to open the following inbound ports
into the recorder network:
1. The HTTP ports used by all recorders on the network.
2. The Command ports used by all recorders on the network.
By default, recorders use 80 for HTTP and 8000 for Command traffic. If the server
computers can’t connect to the recorders, the following features will not work:
Automatic Diagnostic Polling.
Device Health Checking.
Connection details
Click Connection Details in the login screen in client/server mode to view and/or
change the default server name and port number, and to test the server connection.
Initial login
To log into TruVision Navigator for the first time:
1. After successful installation, launch TruVision Navigator using one of the following
methods:
Chapter 2: Installation
TruVision Navigator 8.0 SP1 User Manual 19
Double-click the TruVision Navigator icon on the desktop.
Go to Start > All Programs/Apps > TruVision Navigator.
2. When TruVision Navigator launches, a login window appears. Log in as the default
administrator by typing in the following default credentials:
User Nameadmin
Passwordadmin
Note: The user name and password are masked by default. Click to reveal the
user name and password.
3. Click Login. After initial login, the Change Password window appears and prompts
you to change the default password for security purposes.
4. Type the new password in the Password field.
5. Retype the password in the Confirm Password field.
6. Select a question from the Challenge Question drop-down list.
7. Type the answer to the challenge question in the Challenge Answer field.
8. Click OK.
If you forget the password set up during initial login, click the Forgot? button in the
Login window to answer the challenge question, change the password, and re-enter the
application without calling for assistance.
If the Challenge Answer cannot be obtained to recover the password, click the
Forgot? button again and call the UTC technical support team with the “tech support
key” automatically provided in the related field. The technical support team can recover
the password with this information.
Upgrading an existing installation
1. Double-click the new TruVision Navigator Setup.exe installer to begin the
installation. If prompted, right-click on the Setup.exe file and select Run as
Administrator.
Chapter 2: Installation
20 TruVision Navigator 8.0 SP1 User Manual
2. Click Yes to make changes to the computer.
3. The End User License Agreement window appears. Select the I Accept these
terms and conditions check box and then click Next to continue.
4. The Welcome window displays. Select Advanced for a client/server installation, and
then click Next.
5. The Installation Folder window appears. Click the Next button to accept the default
installation folder.
6. The Configuration window appears. Select the required configuration mode and
then click Next to continue.
9. The Select Database window appears. Select the Use existing database option
(recommended) and then click Next. If the organization requires use of Microsoft
SQL Server and it is already installed, select Use Microsoft SQL Server and then
click Next.
10. The Confirm Selections window appears. Click Install.
11. Click Close to complete the installation.
Uninstall
To uninstall Navigator:
1. Launch the Programs and Features application from the Windows Control Panel.
2. Navigate to TruVision Navigator and click Uninstall.
Chapter 2: Installation
TruVision Navigator 8.0 SP1 User Manual 21
3. Click Yes to make changes to the computer.
4. The Uninstaller window appears. If required, select the Also delete the TruVision
Navigator database check box before clicking Uninstall.
5. The Uninstalling Product window appears, followed by the Product Uninstalled
window. Click Close and restart the computer.
Note: This process removes all TruVision Navigator files and logs from the computer.
No registry edits are necessary to remove Navigator from the computer. The NTP
service and WinPcap programs should also be uninstalled for complete removal of all
files installed during Navigator installation.
22 TruVision Navigator 8.0 SP1 User Manual
Chapter 3
Navigator main menu
Click the button at the top of the Navigator panel to display the Navigator main menu
drop-down list.
Settings
For both the standalone and multi-client installation models, the TruVision Navigator
client and server can be configured for specific features using the Settings window.
To access the Settings window, click the Navigator menu button in the Navigator title
bar and then select Settings.
Note: User and/or group permissions are required to see all tabs in the Settings
window. See Permission modelson page 34 for further information.
The following configuration tabs are available in the Settings window:
ClientIncludes a variety of settings that apply to each client station.
ServerIncludes the SMTP server settings, permission settings, instant replay
duration custom help link settings, and server/client URL information.
NotificationsIncludes the port settings necessary to receive events from each
device, email notification settings, and a filter of specific notification types.
Health DiagnosticsIncludes a filter of diagnostics to be received, as well as
email settings to receive notifications of diagnostics information. Automatic
diagnostic polling can also be scheduled from this menu.
Groups and UsersAdd new users and user logins, assign permissions, and
create groups in this tab.
Chapter 3:Navigator main menu
TruVision Navigator 8.0 SP1 User Manual 23
Audit History Set event filters and a time range for viewing user activity.
Logical Event Filtering Set customized, interdependent notifications from
cameras and TruPortal access control systems.
Client
Client settings apply to each client station. These settings include:
Notifier Sound Enable the alert sound when new device notifications are
received in the Notifier panel.Click the button next to the Notifier Sound drop-
down list to preview the selected sound.
Camera OrderArrange cameras in the Navigator panel by title or number.
Aspect Ratio Enable the aspect ratio (4:3 or 16:9)for live and playback video in
the Viewer.
Maximum Number of Live Main Streams Set the maximum number of live main
streams.When set to 0 (zero),only substreamsdisplay.
Limit Maximum CPU Usage to Set the maximum CPU threshold to prevent the
client machine CPU from reaching 100% during video rendering.
Enable Audio From Devices Turn on audio from applicable devices.
Show Grid Lines in Viewer Remove/show gridlines between video tiles in the
Viewer.
Display Video Tile Information Remove/show camera title and time and date.
Pause Background Video Pause video not running in the current view in
Navigator. This selection closesthe video streams that are not currently being
viewed. Use this setting if bandwidth usage is an issue. There will be a slight delay
when switching to the background views.
Note: Background video remains active for 30 seconds before pausing.
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24 TruVision Navigator 8.0 SP1 User Manual
Restore Last View State – Cameras, views, and tile layouts are restored to their
previous state after exiting and restarting Navigator.
Use GPU Use the computer’s video card to decode video.
Bring Event Monitor ForwardDisplays the Event Monitor tab in the Viewer panel
in front of the current view whenever an event occurs. See “Assign to Event
Monitoron page 100 for details.
LanguageSelect the preferred language for the user interface in this drop-down
list.
UnitsSelect Imperial or Metric units of measure.
Server
The Server tab includes the following server settings:
SMTP Setup (SMTP Server, Port, Username, Password, SSL)
Permission Model (see “Permission modelson page 34)
Authentication Complexity
Disable Devices Offline Check checks if recorders are offline. If selected, no
notifications will be received.
Instant Replay Duration
Custom Help Title and Custom Help Link
Database Backup and Database Restore
Server URL: Multi-client installations (client/server) only
Client Download URL: Multi-client installations (client/server) only
Export Navigator Data and Import Navigator Data
Chapter 3: Navigator main menu
TruVision Navigator 8.0 SP1 User Manual 25
SMTP setup
Simple Mail Transfer Protocol (SMTP) is a de facto standard for email transmissions
across the Internet. The Navigator server can be configured to use an SMTP server to
send automated email messages (with client download URL, username, and password)
to users when they are created in TruVision Navigator and when their login credentials
(username, password) need to be reset in the system by an administrator. If SMTP is
not set up, this information must be delivered via an alternative method such as by
phone or personal email.
To set up SMTP:
1. Enter the SMTP Server IP address, the Port, and any Username and Password
credentials required by the SMTP server. Select SSL as well if required by the
server.
2. Test this setup by clicking Test and entering a destination email address for the test
message. Check the application status bar for feedback on the test. Also check the
email account to ensure there is a test message from the Navigator server
confirming proper setup of the SMTP server.
3. An email similar to the one below is sent. If not received after several minutes,
check the Junk Mail folder to see if the email was classified and stored there.
Authentication complexity
TruVision Navigator has three authentication complexity standards Low, Medium, and
High. The default authentication for a new installation is Low. To change the
authentication complexity, select an option from the drop-down list and click OK.
All new users are required to meet the new authentication complexity standard.
However, existing users of the application are not prompted to change their credentials
to meet the new standard once it is changed. Therefore, the administrator must reset
each of the existing user accounts for the standard to take effect. This reset only affects
the password for that user, not the username. To avoid resets, we recommend setting
the authentication complexity before any users are created in the system.
Table 1 on page 26 outlines the components of each of these standards.
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26 TruVision Navigator 8.0 SP1 User Manual
Table 1: Authentication complexity
Authentication
complexity
Maximum
login failure
attempts
Username
complexity
Password
complexity
Password
reuse
Password
expiration
Low
n/a
At least six
characters
At least six
characters
n/a
n/a
Medium
3
At least six
characters
At least eig
ht
alphanumeric
characters
n/a
n/a
High
3
At least 12
characters
At least eight
characters with
at least:
One Upper
-
case letter
One lower
-
case
letter
One numeric
One special
character (~, !,
@, #, $, %, ^,
&, +, =)
Cannot use the
last password
User must
c
hange
password every
60 days
Instant replay duration
Navigator supports instant replay from the video tile. This feature rewinds video in a tile
by a user-defined, pre-configured amount of time (30 seconds default, 99 minutes and
59 seconds maximum).
To set instant replay time, type the minutes and seconds or click the spin wheels to
enter the required value in the Instant Replay Duration fields and click OK.
See Appendix B “Device detailson page 145 for limitations on instant replay for each
device.
Custom Help
Custom Help access allows individual organizations to provide their own additional
content to facilitate use of the software. This content is completely user-defined;
Navigator simply provides a pathway for users to access it.
To add a custom Help link:
1. In the Server Settings screen, type the name of the Help title to share with users in
the Custom Help Title field.
2. Type the link to the Help file in the Custom Help Link field.
3. Click OK.
4. Open the Help window by clicking the Navigator main menu button and selecting
Help. The custom Help title appears in the Help screen.
5. Click on the link to access the content.
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TruVision Navigator 8.0 SP1 User Manual 27
Database backup and restore (standalone installations only)
Navigator database backup should be backed up in a separate location by an
administrator for safekeeping. If there is a problem with the computer where the
TruVision Navigator database resides, the administrator can install that same version of
TruVision Navigator and restore the database with the backup file. This brings the
system back into operation quickly without manual re-entry of device, user, group,
permission, or other system configuration data.
Note: Data backup and restore is not intended for use when upgrading to a newer
version of Navigator. It will only work with the same version of Navigator used for the
database backup.
To back up the Navigator database:
1. Select the Server tab in the Settings window and then click the Database Backup
button. The Backup Database window appears.
2. Type a database backup name (no file extension is necessary) and take note of the
path where the database backup file will reside. The administrator should copy or
move this file to a safe location.
3. Click Schedule to schedule the backup or click Backup Now.Upon initiation of the
backup, refer to the Tasks window for status (see “Taskson page 46)
4. After successful completion, the database backup file resides at the designated
location.
To restore the Navigator database:
1. Select the Server tab in the Settings window and then click the Database Restore
button.The Restore Database window appears. Ensure that a copy of the backup
database file has been placed in the directory listed on the form.
2. Type the exact name of the file in the text field provided. If restoring the database to
a SQL instance that requires SQL authentication credentials, enter them here.
Otherwise, use the default setting.
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28 TruVision Navigator 8.0 SP1 User Manual
3. Upon initiation of the restore, refer to the Tasks window for status. After Restore
Task appears in the Task window, log out of the application. Log back in and the
database is restored.
Multi-client (client/server) installations
Client download URL
The Client Download URL field only appears in client/server installations.
For multi-client installations (client/server), the client download URL is the network
location of the Navigator client software package. Administrators can deliver this URL
to new users so they can download the client software remotely from the Navigator
server. If SMTP is in use, this is done automatically for the administrator during user
setup.
For standalone installations (direct database connection), this field is disabled since no
other networked Navigator clients can connect to this instance of the Navigator server.
User management and client software delivery
With multi-client (client/server) installations of Navigator, computers on the same
network with the Navigator server have the ability to download the Navigator client.
Note the following:
Remote distribution of client software is NOT available for the standalone (direct
database connection) installation option.
The person installing the client software must have administrator rights on the
computer to perform the client installation.
When a new user is added to the system, that user does not have any permissions
assigned and therefore cannot log in to Navigator. User permissions must be
assigned before the user can log in (see “User managementon page 33).
After installation of the client software, all items that the user has permission to
access appear in the Navigator panel.
Fully automated client software delivery
Navigator can be configured to use an SMTP server to send automated email
messages (with client download URL, username, and password) to new users or when
an existing user’s login credentials (username and password) need to be reset in the
system by an administrator (see “SMTP setupon page 25).
To distribute the client software remotely to a new user, first configure TruVision
Navigator with an SMTP server, and then add the new user and grant permission to the
new user (see “User managementon page 33).
Partially automated client software delivery
If SMTP capability is not used, there are alternate methods that can be used to deliver
the client software.
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TruVision Navigator 8.0 SP1 User Manual 29
To deliver client software remotely without access to SMTP, do the following:
1. Ensure that the SMTP Server field is empty in the Settings window Server tab.
2. Add the user (see “User managementon page 33).
3. The administrator delivers the user’s login credentials and client download URL to
the user via phone or private email. Cut and paste the URL from the Client
Download URL field in the Server tab in the Settings window. Remember to assign
the user’s permissions or he/she will not be able to log in.
4. Copy or type the client download URL into a browser, or click on the link in an email.
5. Follow the instructions in the Client Software Download page to download the
ClientOnlySetup.exe file.
6. Run the ClientOnlySetup.exe file (the ClientOnlySetup.exe file is preconfigured to
point to the server that it was obtained from) and follow the installation prompts.
7. Launch Navigator and log in with the credentials provided via phone or email.
8. Enter the required information in the Change Password window (see “Initial login
on page 18 for further information).
To manually install the client software on computers, do the following:
1. Download the ClientOnlySetup.exe file from the Client Installation web page and
place it on a thumb drive or other media.
2. Physically deliver the .exe file to the specific computer.
3. Run the ClientOnlySetup.exe file (the ClientOnlySetup.exe file is preconfigured to
point to the server that it was obtained from) and follow the installation prompts.
4. Launch Navigator and log in with the user credentials.
5. Enter the required information in the Change Password window (see “Initial login
on page 18 for further information).
Import/export Navigator data
A Navigator address book stores the title, IP address, and credentials of recorders and
cameras, as well as website pages, TruPortal panels, Interlogix intrusion panels, IFS
network switches, and logical views in the Navigator panel. This data can be imported
or exported into Navigator as needed to save and restore these settings.
Click Export Navigator Data to save Navigator settings in the CSV file format.
Click Import Navigator Data to import previously configured Navigator panel
settings in the CSV file format.
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30 TruVision Navigator 8.0 SP1 User Manual
Notifications
The Notifications tab in the Settings window includes the following server settings:
Select events for notification by email to send to specific email addresses.
Notification ports
Primary and alternate email addresses
Length of notification preservation
Notifications and notifier
Devices can push notifications out to an IP address and port for proactive issue
resolution. These notifications typically include alarm, video loss, motion, etc. See
Appendix BDevice detailson page 145 for details on which notifications are
supported by each device.
To receive notifications from devices in the Notifier panel, configurations are required at
both the device and Navigator service level.
Device configuration Each device must be set up to push its available notifications
to the IP address and port of the Navigator server. See Appendix B “Device detailson
page 145 for detailed instructions for each device.
Navigator service configurationThe TruVision Navigator service or TruVision
server settings must be configured to listen on that same port for those notifications.
Note: Routers and firewalls may have to be configured accordingly to allow for this
traffic. Ensure that either the TCP listener port or the email listener port (SMTP) on the
Settings window Notifications tab matches the port setup on the device itself.
Navigator provides the ability to limit the notification data in the database to keep the
size down. Set the retention period in number days for this data in the Preserve
notifications for field.
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TruVision Navigator 8.0 SP1 User Manual 31
If any of these values are changed, restart the Navigator program (standalone
installations) or restart the TruVision Navigator service (client/server installations) for
the changes to take effect.
Health diagnostics
The Health Diagnostics tab in the Settings window provides the following server
settings:
Select health events for email notification
Primary and alternate email addresses
Automated diagnostic polling
Note: Changes made in the Health Diagnostics tab won’t take effect until a restart of
the Navigator program (standalone installations) or the TruVision Navigator server
(client/server installations).
Email notifications
Select check boxes for any of the following notifications to receive them via email:
Abnormal Device HealthThis notification indicates that either the hard drive is
corrupt or the device cannot encode or record video (DVRs only).
Cameras in AlarmAny cameras that are in an alarm state.
Cameras in Video LossAny camera that is not transmitting video.
Change in Recording StatusA recording has stopped or started.
Disk StatusHealth status of the hard drive.
Disk Temperature ThresholdTemperature has exceeded the set threshold.
Device OfflineA device is offline during polling after having previously been online.
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32 TruVision Navigator 8.0 SP1 User Manual
Email addresses
Enter valid email addresses in the Primary email and Alternate email fields. If SMTP
has been set up in the system, click Test to send test emails.
Automated diagnostic polling
To run automated health diagnostic polling on an interval across all of the devices in
the system, the diagnostic polling service must first be configured.
To configure the diagnostic polling service:
1. From the Health Diagnostics tab in the Settings window, type the Automated
Diagnostic Polling Start Time and Interval (retention period).
2. Select Days or Hours for the length of time to keep the health diagnostic polling
data in the database.
3. Restart Navigator to begin the automated polling. If any of these values are
changed, restart the Navigator program (standalone installations) or restart the
TruVision Navigator server (client/server installations) for the changes to take effect.
After manual snapshots or automated health diagnostic data have been captured, the
data is stored in the Navigator database. The data is now searchable by users to aid in
maintaining system up-time.
Groups and users
The Group and Users tab of the Settings window provides the following server
settings:
Details
Permissions
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TruVision Navigator 8.0 SP1 User Manual 33
User management
Note: Adding or assigning permissions to a user requires that the individual performing
those functions has the “Manage user permissions” permission assigned to them in
Navigator.
To add a user:
1. Click on the Groups and Users tab in the Settings window.
2. Right-click the Users node in the Navigator and select Add User or click the Add
User button. The Add User window appears.
3. Type the required user information in each field. The Username, Password, and
Confirm Password fields are disabled if SMTP is configured in the system.
4. Click OK. The new user is added under the Users node in the Navigator panel.
5. To install Navigator on the new user’s client computer: If SMTP is set up in the
system, follow the instructions under “Fully automated client software deliveryon
page 28. For systems without SMTP set up, follow the instructions under “Partially
automated client software deliveryon page 28.
To assign permissions to a user:
1. Click on the user icon in the Groups and Users tab and click the Permissions tab.
2. Highlight the TruVision Server node or any sub nodes, folders, devices, or other
items in the permissions panel and allow/deny permissions for this user in the
Permissions tab. If the Permission Model is set to Simple (only users), only the
Allow column appears. If the Permission Model is set to Advanced (both users and
groups), both the Allow and Deny columns appear.
3. When finished, click OK.
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34 TruVision Navigator 8.0 SP1 User Manual
Permission indicators
When assigning permissions, specify whether the permission is applied at the parent or
child node. Granting permissions at a parent node cascades those permissions down to
the child nodes. For example, granting permissions at the Navigator server level
cascades down over all folders, devices, and cameras beneath it. These are indicated
by a blue dot. Conversely, granting permissions at the child node does not change
permissions at the parent node. In this case, the child node displays a blue dot and the
parent displays a gray dot.
Table 2: Permission indicators
Permission Indicator Description
Blue A blue dot indicates express permissions granted on that node. These
permissions are inherited by the children nodes underneath the parent
node.
Gray A gray dot indicates express permissions assigned to a child of the
parent node, but not at the parent node itself.
This serves as a quick visual cue for the administrator to find express
permissions granted to a user on devices in the permission panel.
If all of the gray dot nodes are expanded, the camera or device with
one or more express permissions appears, indicated by a blue dot.
Permission models
TruVision Navigator has two permission models Simple or Advanced. The default for
a new installation is the Simple model.
Simple modelAdministrators only have the ability to create, edit, and delete users
and their corresponding permissions.
Advanced model Administrators have the ability to create, edit, and delete both
users and groups. Groups allow the scaling of user permissions across many users.
For instance, many users can be placed into a single group, and that single group can
be assigned permissions against the folders and devices in the system. Without
groups, the administrator would have to grant permission to each user individually.
To change the permission model to advanced, select Advanced in the Permission
Model drop-down list and click OK. Groups now appear as a node in the Navigator
panel. The table below outlines the actual permissions that can be granted to users or
groups within Navigator, the user interface impact of that permission, and the
dependencies of specific permissions.
Table 3: Permission matrix
Permission User Interface Impact Dependent Permissions
Acknowledge notifications Show/hide Acknowledge All
button in Notifier dialog
Configure client Enable/disable Client tab in
Settings
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TruVision Navigator 8.0 SP1 User Manual 35
Permission User Interface Impact Dependent Permissions
Configure server Enable/disable right-click
options on TruVision Navigator
Server node (i.e., Properties
and Database Backup and
Restore)
Export video Enable/disable Local record
button in Controller Watch live video
Watch playback video
Enable/disable Snapshot and
Video buttons in the Controller
Show/hide Collector Panel
Show/hide Tasks Panel (panel
may also be visible due to
other permissions)
View access control panel
notifications Enable/disable notifications
from TruPortal in the Notifier
Manage access control panels Enables/disables access
control context menus Operate access control panels
Manage device folders Show/hide Add Folder button
and context menus in
Navigator
Show/hide Folder (folder may
also be visible due to other
permissions or parent/child
permissions)
Show/hide Address Book
Import context menu for
Devices node
Manage devices Show/hide Add Device button
and context menus (rename
and delete) in Navigator
Show/hide Folder (folder may
also be visible due to other
permissions or parent/child
permissions)
Show/hide Device (device may
also be visible due to other
permissions or parent/child
permissions)
Show/hide Camera (camera
may also be visible due to
other permissions)
Show/hide Bulk Tasks
(Firmware Upload and
Configuration) context menus
for Devices node
Enable/disable Device
Properties (Connection,
Details, Capabilities) dialog on
device
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36 TruVision Navigator 8.0 SP1 User Manual
Permission User Interface Impact Dependent Permissions
Show/hide Camera Search
and Configuration context
menus
Show/hide Firmware Upload
context menu for device
Show/hide Tasks Panel (panel
may also be visible due to
other permissions)
Manage intrusion areas Show/hide intrusion area
context menus Operate intrusion areas
Manage intrusion panels Show/hide intrusion detection
context menus Operate intrusion panels
Manage network switches Show/hide network switches
context menus Operate network switches
Manage maps Show/hide map context menus View maps
Manage user permissions Show/hide Users and/or
Groups nodes in Navigator
Manage website Show/hide website context
menu View website
Operate access control panels Show/hide door icon context
menu
Operate intrusion areas Show/hide arm/disarm
selections in context menus View intrusion panels
Operate intrusion panels Show/hide intrusion panel
context menu View intrusion panels
Operate network switches Show/hide network switch
context menu
Pan tilt zoom Enables/disables PTZ control
in camera tile Watch live video
Show/hide PTZ button in
timeline (PTZ settings access)
Trigger outputs Show/hide Trigger Outputs
selection in device context
menu
View device diagnostics Show/hide Run Health
Diagnostics in Device node
and specific device context
menus in Navigator
Show/hide Folder (folder may
also be visible due to other
permissions or child
permissions)
Show/hide Device (device may
also be visible due to other
permissions or child
permissions)
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TruVision Navigator 8.0 SP1 User Manual 37
Permission User Interface Impact Dependent Permissions
View disk analysis Show/hide Disk Analysis
context menu for device Watch live video
Watch playback video
Show/hide camera row in Disk
Analysis dialog
View intrusion areas Show/hide intrusion areas in
maps View intrusion panels
Show/hide intrusion areas in
the Navigator panel
View intrusion panel
notifications Show/hide intrusion panel
notifications in Notifier dialog View intrusion panels
View intrusion panels Show/hide the intrusion
detection node
View maps Show/hide the map node
View notifications Show/hide Folder (folder may
also be visible due to other
permissions or child
permissions)
Show/hide Device (device may
also be visible due to other
permissions or child
permissions)
Enable/disable Notifier icon in
application status bar
Show/hide Device Notification
in Notifier dialog
Show/hide Camera
Notification in Notifier dialog
for permissioned device
View websites Shows/hides the website node
Watch live video Show/hide Folder (folder may
also be visible due to other
permissions or child
permissions)
Show/hide Device (device may
also be visible due to other
permissions or child
permissions)
Show/hide Camera (camera
may also be visible due to
other permissions)
Allow/Disallow Open Video
from Camera (all methods:
double-click and drag-and-
drop operation in Navigator)
Show/hide PTZ and in-tile
mouse controls
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38 TruVision Navigator 8.0 SP1 User Manual
Permission User Interface Impact Dependent Permissions
Watch live video main stream Enable/disable Main/Sub
switch in playback controls Watch live video
Watch playback video
Watch playback video Show/hide Folder (folder may
also be visible due to other
permissions or child
permissions)
Watch live video
Show/hide Device (device may
also be visible due to other
permissions or child
permissions)
Show/hide Camera (camera
may also be visible due to
other permissions)
Enable/disable Controller
Playback controls including Go
To, Playback, Live, double-
click on timeline)
Enable/disable notifications in
Notifier dialog
Watch playback video main
stream Enable/disable Main/Sub
switch in playback controls Watch live video
Watch playback video
Deactivate a user
Deactivation revokes all user rights to the system but does not delete users from the
database.
To deactivate a user:
1. Right-click on the user under the Users node and select Deactivate User.
2. Click Yes when prompted with “Are you sure you want to deactivate this user?”
3. Deactivated users are removed from the Users node in the Navigator unless
Include Deactivated Users is selected by right-clicking the Users node. The
Inactive User icon is shaded gray while the Active User icon is shaded blue.
4. To view all active or deactivated database users in a list, click the Users node and
select Show all users. The Users screen appears. All of the columns in this dialog
are sortable. Double-click any user row to view that user’s details dialog.
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Restore a deactivated user
To restore a deactivated user in the system (three possible methods):
Right-click the deactivated user under the Users node and select Activate User.
Right-click the deactivated user under the Users node, select Properties, and click
the Reset Account button on the Details tab.
From the user list, double-click the user icon to launch the Details tab, and then
click the Reset Account button.
If SMTP is in use, the user automatically receives an email with a temporary login
password. The user is prompted to change this password upon initial login.
If SMTP is not in use, the administrator must provide the user with a new temporary
password in the Change Password window. These temporary credentials must be
delivered to the user via phone or email.
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Reset a user after lockout
If a user forgets his or her username or password and challenge question, that user can
be locked out of the system. If a user has been locked out for login failures, they must
answer the challenge question in the User Account Challenge window.
If a user cannot remember the challenge question, the administrator must reset the
account. Follow the instructions underInitial loginon page 18.
Force a user to log out
From the user list, double-click the user icon to launch the Details tab, and then click
the Force Logout button. This logs the user out immediately. Administrator rights are
required to execute this function.
Group management
The advanced permission model permits group management in Navigator. Groups
allow the scaling of user permissions across many users. For instance, users can be
placed into a single group, and that single group can be assigned permissions against
folders, devices, and other items in the system. Without groups, the administrator would
have to grant permission to each user against those same devices.
To create a group:
1. Click the Server tab in Settings and ensure that the Permission Model drop-down
list is set to Advanced.
2. Right-click the Groups node in the Groups and Users tab and select Add Group.
3. Type a name for the group in the Add Group window and click OK.
4. Click on the group name and then click the Details tab to change the group name
and add users to the group.
5. When finished, click OK.
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To assign permissions to a group:
1. Click on the group icon in the Groups and Users tab and then click the
Permissions tab.
2. Highlight the TruVision Server node or any sub nodes, folders, devices, or other
items in the permissions panel and allow/deny permissions for the group in the
Permissions tab. Group permissions affect all of the specific users that are
members of the group.
3. When finished, click OK.
To add a user to a group:
1. Click on the group icon in the Groups and Users tab and click the Details tab.
2. Select one or more users in the Users field and then click Add All or Add to add
users to the Group Members field.
3. When finished, click OK.
Group permission override
Users with group permissions can have the permissions overridden by the
administrator. In this way, the administrator can customize the permissions of a group
member.
To override group permissions for a user:
1. Click on the user icon in the Groups and Users tab and click the Permissions tab.
2. If necessary, add the user to a group by selecting one or more group check boxes in
the Groups panel.
3. Highlight the TruVision Server node or any sub nodes, folders, devices, or other
items in the permissions panel and allow/deny permissions for this user in the
Permissions tab.
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42 TruVision Navigator 8.0 SP1 User Manual
4. Select the Group Permission Override check box and then click OK.
Search
Use Search to find any user or group in the Groups and Users panel.
To perform a Groups and Users search:
1. Type any alphanumeric string into the Search field at the top of the Navigator panel
and press Enter. Focus goes instantly to the user or group that matches the string.
2. Press Enter again to move to the next object that matches the string until each item
matching the search criteria has been found. Type a different alphanumeric string
into the Search field to perform another search.
Group summary
After one or more groups have been created, click on the Groups node to view a list of
all groups and their Active status. Click on a group name to rename a group.
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Audit History
The Audit History tab logs all user activity which can be searched using Filters
selections. Click OK when finished making selections.
Click Export Audit History to save the list of configured events in the CSV file format.
Logical event filtering
Logical event filtering provides a way to create customized, interdependent notifications
from cameras connected to recorders as well as, optionally, doors connected to
TruPortal access control systems.
To create a customized notification in Logical Event Filtering:
1. Click on the Logical Event Filtering tab in the Settings window.
2. Type in a title for the notification in the Title field.
3. Drag cameras from the Logical Event Filtering navigator panel into the device list.
4. Highlight each camera in the list and select the required Video notifications for each.
Note that the number of people detected as Entered, Occupants, or Exit before
sending a notification under Object Counting can be configured by typing a number
into those fields or clicking the spin wheels. Also note that the VCA Alarms
notification can be customized by selecting specific VCA alarm events.
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5. Optional: To include doors in a Logical Event Filtering notification, highlight each
door in the list and select the required Access notifications for each.
6. Optional: To include intrusion panels in a Logical Event Filtering notification,
highlight each panel in the list and select the required Intrusion notifications for
each.
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7. Type or click the spin wheels to enter a value in seconds in the Notification
Timespan field. Logical Event Filtering generates a notification when all
notifications configured in the list occur within the length of time specified in the
Notification Timespan field.
8. If necessary, click on an item in the list and click Remove Item before saving the
custom notification.
9. When finished configuring the notification, click Save and configure another
notification, or click OK to exit Logical Event Filtering.
Bookmark manager
The Bookmark Manager window is a central location that contains all device-level
bookmarks. When bookmarks are added, edited, or deleted on the timeline, the
Bookmark Manager automatically updates. Deleting the device or camera associated
with one or more bookmarks removes them from the Device list in the Bookmark
Manager.
See Adding bookmarkson page 105 for details on adding bookmarks and Export
videoon page 105 for details on exporting bookmarked video.
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The following operations are available in the Bookmark Manager:
EditDouble-click on a bookmark to edit the title, time, and notes.
Delete Press the Delete key on the keyboard to delete the bookmark.
PlayClick the bookmark’s play icon to play video associated with the bookmark in
the timeline.
Note: Bookmarks are stored in application memory, so all bookmark data is erased
when Navigator is closed.
Tasks
The Tasks window is a central location that monitors tasks created and scheduled in
the system. These tasks include both executed and scheduled/pending video exports,
database backups, and database restores. Tasks provides a real-time status of the
tasks in the queue, and the reason if a task was unsuccessful.
Click the Navigator main menu button and select Tasks to access the Tasks window.
Click Clear to clear the list of tasks or Export to export the list of tasks in CSV file
format.
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Open exported video file
Click the Navigator main menu button and select Open Exported Video File to browse
for and launch an exported video in the Viewer. See “Export videoon page 95 for
details about video export.
Updates
Click the Navigator main menu button and select Check for Updates... Click Restart
Navigator to restart the application and apply updates if required.
Note: Language packs do not install automatically and must be installed by the user by
clicking Restart Navigator.
Help
Click the Navigator main menu button and select Help to access the Help dialog. The
version number displays along with links to launch Help and view the End User License
Agreement. Custom Help links also appear if they have been configured (see “Custom
Helpon page 26).
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Logout
To log out of Navigator:
1. Click the Navigator main menu button and select Logout to access the Please
Confirm dialog.
2. Click Yes to log out of Navigator. Logging out permits another user to log in on the
same machine.
49 TruVision Navigator 8.0 SP1 User Manual
Chapter 4
Device Manager
The TruVision Device Manager can discover Interlogix IP devices on a network such as
IP cameras, DVRs, NVRs, encoders, decoders, IFS switches, TruPortal access panels,
and intrusion panels.
This chapter explains how to use Device Manager to find and configure network-related
settings of TruVision devices, use the New System Setup Wizard, and upgrade the
firmware of individual devices or perform a bulk upgrade.
Device Manager capabilities
The following Device Manager features are compatible with the following Interlogix
device types. Go to www.interlogix.com or www.firesecurityproducts.com for
information about specific model compatibility.
Device Type
Device
Discovery
Change
IP
Address
Change
Password
Firmware
Upgrade
Change
Date &
Time
Device
Config
Backup &
Restore
Upload IP
Camera
Information
Reset
Password
Recorders
YES YES YES YES YES YES YES YES
Cameras
YES YES YES YES YES YES N/A YES
Encoders/Decoders
YES YES YES YES YES YES N/A YES
IFS
YES YES NO NO NO NO N/A NO
TruPortal
YES YES NO NO YES NO N/A NO
Intrusion panels
YES NO NO NO NO NO N/A NO
Getting started
To access Device Manager, click the button at the top of the Navigator panel and select
Device Manager from the Navigator main menu drop-down list. The Getting Started
window appears.
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Note: The New System Setup Wizard is intended only for setting up devices that have
not previously been connected to the network.
Click on a button in the Getting Started window to perform Device Manager tasks:
Activate DeviceActivate one or more inactive devices as shown in the button.
See “Activate an inactive deviceon page 55.
Device DiscoveryLaunch the Device Manager main window and discover
devices on the local network. See “Device discoveryon page 51.
Storage CalculatorCreate a storage capacity requirement report. SeeStorage
calculatoron page 56.
Help – Open the Device Manager user manual.
Firmware UpdatesUpgrade the firmware of one or mores devices. See
Firmware upgradeon page 55.
Setup Wizard for New SystemsSet up new devices that have not previously
been connected to the network. See “New system setup wizardon page 52.
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Device Manager window
The Device Manager window contains the Discovered Devices and Navigator tabs
along with the following buttons:
Button icon
Name Description
Refresh Refresh the list of discovered devices. See “Device
discoverybelow.
Export to CSV Export the list of discovered devices to the CSV file
format.
Add Device Add a device manually. See “Add deviceon page 52.
Device Manager Tools Tools for Device Manager configuration. SeeDevice
Manager toolson page 57.
Device discovery
Device Manager searches for online devices within the local network and displays
network information for the devices. It automatically searches every 15 seconds for the
online devices in the computer’s local network and then displays the information for the
found devices.
IMPORTANT: A wired network connection is required for device discovery. A device
cannot be discovered or activated via a Wi-Fi network connection.
Note: Unmanaged devices do not support the discovery feature.
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Search for active devices online
After launching Device Manager, click the Device Discovery button in the Getting
Started window. The Device Manager window appears.
The device information that appears in the Discovered Devices tab includes the
device type, IP address, port number, gateway, firmware version, serial number, MAC
address, etc. Discovery results can be filtered by clicking the Navigator tab (shows
only devices added to the Navigator panel), and/or by making a selection from the
device filter drop-down list (Camera, Recorder, TruPortal, etc.)
Note:
Click the Refresh button to perform a new search for online devices. When the
Refresh button appears with a yellow dot, it indicates that new devices have been
added in the background. Click to add the newly found devices to the list.
Click on a column heading button to sort the information.
Add device
If a TruVision IP device connected to the network does not appear in the Device
Manager’s list of discovered devices, it can added by clicking the Add Device button.
Type in the appropriate device location information along with the device’s user name
and password, and then click OK.
Select the Add cameras connected to this device check box to add cameras under a
recorder in the Navigator panel. Type the user name and password for each camera, or
select Use this credential for all devices in the Credentials Required window.
New system setup wizard
Use the New System Setup Wizard to set up new devices that have not previously
been connected to the network.
To set up devices using the Wizard:
1. Click the New System Setup Wizard button in the Getting Started window.
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2. Select a recorder and one or more cameras to set up in the Recorder Selection
window.
3. In the Activate Device window, select one or more devices to continue with setup. If
multiple devices are selected, IP addresses are automatically assigned in sequence
(in this case, all devices must have the same password). Select individual devices to
assign specific IP addresses to each. Type in a new IP address, subnet, and
gateway manually or click on an IP address to use default settings.
4. Typeadmin’ as the user name and type in a new password for the device(s). Click
Apply to determine if the IP addresses are available. Click Next when finished.
5. The Credentials Required window appears. Select the check box next to each
device, type the user name and password, and then click Apply. Click Next when
finished.
6. The Networking Parameters window appears. Change the IP addresses for any
devices with network parameters that are not compatible with your network by
typing addresses into the Subnet Mask and Gateway fields according to your
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network requirements. Selecting check boxes next to multiple devices assigns IP
addresses to those devices in sequential order, starting with the address you type in
the New IP Address field. The system skips addresses that are already in use in
your network. Click Apply after all networking parameters are set correctly.
7. Click Yes to confirm the IP address changes. When finished, click Next again and
wait several seconds for the storage calculator window to appear.
8. Select resolution and frame rate. If necessary, change the camera name and add
substream information. The bitrate number auto-calculates and can also be
changed if required. Click Next.
9. The Alarm Host Setup window appears. Optional: Select Enable Alarm Host to set
the IP address of the client or server that will receive alarm notifications. The Alarm
Host IP box is prepopulated with the IP address of the computer that the Wizard is
running on. Type a different IP address in the Alarm Host IP box if required. If
multiple NIC cards are present, the Alarm Host IP box has a drop down list
containing the IP address of each NIC card. Click Next.
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10. The Summary window appears, showing the device information along with the
location of the recorder configuration file. Click Next.
11. Click Yes to send the new configuration to the recorder.
12. The completion dialog appears. Click Complete to finish setup.
Activate an inactive device
Newer TruVision devices appear as “Inactive” in the Device Manager window upon
initial connection to the network.
IMPORTANT: A wired network connection is required to activate an inactive device. A
device cannot be activated via a Wi-Fi network connection.
To activate an inactive device:
1. Click Activate Device in the Getting Started window. A list of inactive devices
appears in the Device Activation/Change IP Address screen.
2. Follow the steps under “Change IP addresson page 57.
3. An activate device success message appears.
Firmware upgrade
Use the Firmware Upgrade window to upgrade the firmware of the selected device or
devices.
Note: The local computer must be connected to the internet to connect with the
firmware server.
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To select devices for firmware upgrade:
1. Click the Firmware Updates button in the Getting Started window. The Updates
Available dialog appears.
2. Select Download All Firmware to download all firmware files. If this check box is
not selected, only firmware files that have not already downloaded will download to
the local computer. Click OK in the Updates Available dialog to proceed.
3. The Firmware Download screen appears. Wait for the firmware files to download to
the local computer.
4. The Firmware Upgrade screen appears. In the Model list, click a device to select it
or hold the Ctrl or Shift key to select multiple devices.
5. Click Apply, and then click Yes to start the firmware upgrade process. The
Credentials Required dialog box appears.
6. Type the User Name and Password for the device(s) (if necessary, select Use this
credential for all devices), and then click OK to begin the firmware upgrade.
7. Firmware upgrade progress appears in the Firmware Upgrade window. When
upgrading is complete, the updated version information of the device(s) appear in
the device list.
Storage calculator
Storage calculator is a tool that permits the creation of a storage capacity requirement
report for TruVision recorders that can be printed or exported to Microsoft Excel (XLS
file format).
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IMPORTANT: Storage requirement calculations provided by the calculator are only an
estimation based on medium quality video settings. More storage capacity could be
needed depending on the scene complexity of images captured by the cameras.
Note: Storage calculator only supports the TruVision recorders listed in the Recorder
drop-down list in the TruVision Storage Calculator window.
To generate a storage calculator report:
1. Click the Storage Calculator button in the Getting Started window.
3. Type a value into the Project Name field.
4. Select the recorder model from the Recorder drop-down list.
5. Select the number of camera channels in the Channels drop-down list.
6. Type camera names into the Camera Name fields as necessary and enter values
for each camera in the Main Stream and Substream (if applicable) sections. Use the
Copy Channel 1 Settings, From Channel, and Range fields to copy values
between cameras.
7. The Storage per day (GB) columns and the Total Storage per Day and Total
Storage Capacity fields populate with storage requirement calculations. When
finished configuring the storage calculator project, click the Print Report or Export
to Excel button to generate a storage calculator report for future reference.
Device Manager tools
Click on the Device Manager Tools button in the Device Manager window to access
the tools.
Change IP address
1. Click the Change IP Address tool button to bring up the Device Activation / Change
IP Address window.
2. Select one or more devices to continue with setup. If multiple devices are selected,
IP addresses are automatically assigned in sequence (in this case, all devices must
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58 TruVision Navigator 8.0 SP1 User Manual
have the same password). Select individual devices to assign specific IP addresses
to each. If a device has one or more Network Interface Cards (NICs) to share the
network load when using a number of HD cameras, an IP address can be assigned
to each by selecting the corresponding number of the NIC from the Network drop-
down list. Type in a new IP address, subnet, and gateway manually or click on an IP
address to use default settings.
Note: Credentials must be entered before assigning an IP address to a NIC card.
3. Click Test
4. If the IP addresses were recognized as available, click Apply.
5. Click Yes to change the IP address for the selected devices.
Change password
1. Select one or more devices the main Device Manager window (if multiple devices
are selected, all must have the same password), click Device Manager Tools, and
then click the Change Password tool button.
2. Type the correct information in the Old Password, New Password, and Confirm
Password fields. Select the Include cameras connected to this recorder check
box to change the password(s) for connected cameras.
3. Click Apply.
Manual firmware update
Follow these instructions only if the firmware update file has already been downloaded
to the local computer.
To perform a manual firmware update:
1. Select one or more devices for firmware update in the main Device Manager
window.
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2. Click Device Manager Tools, and then click the Manual Firmware Update tool
button. The Firmware Upgrade window appears.
3. Click Browse to locate the firmware file, and then type in the user name and
password for the highlighted device in the Device List.
4. Click Add to add the highlighted device to the Tasks Summary list, or click Add All
to add all the devices in the Device List to the Tasks Summary list.
5. Click Apply, and then click Yes to start the firmware upgrade process.
6. Firmware upgrade progress appears in the Firmware Upgrade window. When
upgrading is complete, the updated version information of the device(s) appear in
the device list.
Date and time sync
Use this tool to set the time and date across multiple devices.
Network Time Protocol (NTP) is a protocol for synchronizing the clocks of network
devices such as IP cameras and computers. Connecting network devices to a
dedicated NTP time server ensures that they are all synchronized.
Note: For a list of IFS switches that support date and time sync, see the TruVision
Navigator Compatibility with IFS Switches Addendum.
To perform date and time sync:
1. Select one or more devices for date and time sync in the main Device Manager
window.
2. Click Device Manager Tools, and then click the Date and Time Sync tool button.
The Date and Time Sync window appears.
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3. Select Enable NTP and then type in an address in the NTP Server field, a time
interval in the Interval field, and an NTP Port number in the NTP Port field as
necessary.
4. From the Time Zone drop-down list, select the time zone that corresponds to the
device’s location.
Note: You can also select the Sync to PC Time check box to synchronize the time
of the device with the time of the computer.
5. Type in the User Name and Password credentials for each device or for multiple
devices, and then click Apply after the credentials are accepted for all the devices
in the list.
Device configuration backup and restore
Use these tools to backup and restore device configurations.
To back up a device configuration:
1. Select a device in the main Device Manager window, click Device Manager Tools,
and then click the Device Configuration Backup tool button.
2. If required, click Browse to select a new backup location.
3. Enter the device user name and password and select Start to begin the backup
process.
4. Click Close when backup is complete.
To restore a device configuration:
1. Select a device in the main Device Manager window, click Device Manager Tools,
and then click the Device Configuration Restore tool button.
2. If required, click Browse to select the location of the backup file.
3. Enter the device user name and password and click Apply.
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4. Click Yes to restore the device configuration.
Upload camera information
Use this tool to restore the device configuration for IP cameras only.
Note: Not all cameras support this feature.
The list of recorders that can upload camera information is as follows:
TVN11
TVN21
TVN22
TVN70
TVN71
TVR15HD (IP cameras only)
TVR45HD (IP cameras only)
To upload camera information:
1. Select a supported recorder in the main Device Manager window, click Device
Manager Tools, and then click the Upload Camera Information tool button.
2. Click Browse to select the location of the configuration file.
3. Type in the recorder user name and password and click Apply.
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4. Click Yes to upload the camera information.
Reset password
If an admin (not a specific user) device password is lost, contact Technical Support to
restore the password. There are two ways to restore the password. The method to be
used depends on the device and its currently installed firmware.
To restore the default password (method 1):
1. Select the device for password reset in the main Device Manager window.
2. Click Device Manager Tools, and then click the Reset Password tool button.
3. Copy the serial number from the Device Serial No. field in the Device information
panel and paste it into an email to send to Technical Support. Technical Support will
provide a security key by email.
4. Enter the security key received from Technical Support in the Security Code field
and click OK to restore the default password. The default password is 1234.
Note: The security key provided is related to the date the serial number was sent to
Technical Support and expires the day it was created. If the current date was not
specified in the request, Technical Support provides a security key valid for three days
following the date of the request.
To set a new password using an XML file (method 2):
1. Select the device for password reset in the main Device Manager window.
2. Click Device Manager Tools, and then click the Reset Password tool button.
3. Click the Reset Password button.
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4. Click Export Reset File in the Reset Password window to save the XML file, and
then email the file to Technical Support. Technical Support will provide a new XML
file.
5. Save the XML file received from Technical Support on the computer, click Browse,
and select the new XML password file.
6. Type a new password and then confirm it in the New Password and Confirm
Password fields. Click Apply.
Note: Do not restart the device after the password recovery XML file has been
exported, otherwise the steps above must be repeated. The password recovery XML
file expires after 48 hours.
Add device to Navigator
1. Select one or more devices in the main Device Manager window (if multiple devices
are selected, all must have the same password), click Device Manager Tools, and
then click the Add Device to Navigator tool button.
2. Type the correct information in the User Name and Password fields in the
Credentials Required window.
3. Click OK. The device is added to the Navigator panel.
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Chapter 5
Navigator panel
The Navigator panel is the central administration area of the application where
recorders, cameras, maps, websites, access control systems, intrusion detection,
network switches, and logical views are added, listed, and configured.
Items in the Navigator panel can be located quickly by typing a device name into the
Search field at the top of the Navigator panel and pressing Enter.
Move the mouse pointer over a camera in the navigator panel to view the digital or
analog channel number.Cameras that are ONVIF-compliant display their IP address.
Note: The Navigator panel is permission-based, so if a user does not have rights to
perform certain actions, they will not see the options.
Adding devices (recorders and cameras)
Add a single or multiple devices to the Navigator panel by choosing one of the following
options:
Add manually
Add via discovery tool
Adding devices (recorders and cameras) manually
1. Click the Add Devices button in the Navigator panel and select Add Manually,
or right-click the Devices icon and then select Add Device >Add Manually from
the drop-down list. The Add Device window appears.
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2. Select the appropriate model from the Device Type drop-down list.
Note: Select TruVision Recorder or TruVision Camera from the drop-down list for
any TruVision device. Using one of these drivers enables the device’s browser-
based configuration page.
3. Type a name in the Device Title field. Values are alphanumeric.
4. Based on the device type, a selection from the Streaming Type drop-down list may
be required. For some devices, there is only one option for the Streaming Type so
it is selected by default. Streaming types are defined as follows:
TCPTCP is a reliable stream delivery service that guarantees delivery of a
data stream sent from one host to another without duplication or losing data.
UDP – The application connects to the device and asks the device to stream
video back to the application on a UDP address and port. For this option, the
firewall must be configured to allow the device to stream to the application on
that specific port.
MulticastThis type of streaming only requires one stream and one user
connection to the recording device and can be connected to many clients. This
saves connections and network bandwidth. Multicast is supported in live view
only.
5. Type the device’s IP address or the EzDDNS URL (e.g., http://hostname.tvr-
ddns.net) in the Device Address field.
Note: A recorder can be added using a Domain Name System (DNS) name as well
as a static IP address by typing the DNS name in the Recorder Address field.
6. The Port field is pre-populated with a default value based on the type of device
selected. If the port assigned to the device is different from the default value, type
the correct port value in this field.
Note: The port number must be added to the device address when using DynDns
with a HTTP port other than port 80 (e.g., mydvr.dyndns.org:2222 if the HTTP port
being used is 2222). When using No-IP instead of DynDNS, also add the HTTP port
number.
7. Type the required values in the Username and Password fields.
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8. Select the Add Device Offline check box to add the device to the Navigator if it is
currently offline. Bring an offline device online by right-clicking on the device in the
Navigator panel and selecting Connect.
9. Click OK.
Note: After clicking OK, fields highlighted with a red exclamation point indicate rejected
values. Move the mouse pointer over the exclamation points for tips on why the values
were invalid. All fields must be valid to successfully add a device.
Adding devices (recorders and cameras) using the discovery
tool
Navigator is equipped with an embedded device discovery tool that discovers devices
such as recorders, cameras, and encoders in the network and permits the addition of
one or more of those devices.
IMPORTANT: A wired network connection is required for device discovery. A device
cannot be activated via a Wi-Fi network connection.
1. Click the Add Device button in the Navigator or right-click the Devices icon, and
then select Add Device > Add via Discovery Tool from the drop-down list.
2. The Device Discovery window displays and provides a list of available devices in
the network. You can filter these results by selecting Show all, Show recorders, or
Show cameras in the drop-down list.
3. To add devices to the Navigator, select one or multiple devices from the list using
the mouse and Ctrl key, and then click Add. The device(s) appear under the Device
node in the Navigator panel.
4. Type the Username and Password and then click OK.
5. After the recorder or TruVision camera appears online, expand the Device icon to
view all devices added to the system. Upon successful connection, the Navigator
populates the respective cameras under the device.
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To remove a camera icon from the Navigator panel:
1. Right-click the recorder icon associated with the camera and select Properties.
2. Click on the camera to be removed and select the Camera Not in Use check box.
3. Click Save. Repeat these steps, deselect the Camera Not in Use check box, and
then click Save to add the camera back to the Navigator panel.
To remove a recorder icon from the Navigator panel:
1. Right-click the recorder icon and select Delete Device.
2. Click Yes.
Configuring discovered devices
Discovered devices (recorders and cameras) can be configured either in Navigator or
through the device’s internal configuration web page.
TruVision recorder browser configuration is currently available for the recorders listed
below:
Table 4: Browser configuration compatibility
Recorder Model
Firmware version
TVN 10
2.0 and above
TVN 21
3.0 and above
TVN 22
1.0 and above
TVR12
HD All versions
TVR15
HD All versions
TVR44
HD All versions
TVR45
HD All versions
TVN 11
All versions
TVN 70
All versions
TVN 71
All versions
To configure a device using the device’s internal configuration web page:
1. Right-click a device in the Navigator panel and select Configure Device or
Configure Camera.
2. If necessary, click OK to update the plug-ins.
Note: The plug-in should already be installed if the device has been connected to
and previously configured through the device’s internal web browser
3. Follow the instructions in the Setup-UTC Web Components window. When
complete, restart Navigator.
WARNING: Close all browser windows when instructed and close Navigator
before continuing.
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4. Right-click the TruVision device and select Configure Device. Navigator opens the
device’s internal configuration web page.
5. Configure the device with the required preferences. See the device’s user manual
for all configuration options.
Note: For cameras not connected to a recorder, enter the camera’s login credentials
to proceed.
6. When complete, click the Close button to save any configuration changes and
return to Navigator.
Notes:
1. Some devices cannot be configured remotely using Navigator.
2. The trusted source for camera titles is the device itself. When adding a device for
the first time, Navigator does not display the device’s configuration information at
the time of connection. The cameras in the Navigator panel may display generic
camera titles (Camera 1, Camera 2, Camera 3, etc.). Camera names are
updated after performing device configuration for the first time. Afterwards, any
changes to camera titles through Navigator updates both the Navigator and the
device.
3. For protocol configuration of analog PTZ cameras attached to an embedded
NVR via an encoder, use encoder web administration rather than the embedded
recorder configuration menu.
Adding a TruVision 360° camera
Navigator supports Interlogix 360° fisheye cameras. These cameras can be added to
TruVision NVRs as a regular IP camera either manually or using the discovery tool.
Each fisheye camera provides five streams to the user.
1 x Raw 360° image (also contains a substream)
1 x Two 180° bands in one video stream
3 x 120° streams with digital PTZ capability
When a fisheye camera is added to a device, the camera appears in the Navigator
panel and has its own device node with up to five channels listed under it. By default,
the fisheye camera is added with only the 360° mode enabled.
To add the rest of the views:
1. Ensure that the Fisheye Mode in the camera configuration menu is set to Multi
Channel Mode. See the camera’s user manual for details.
2. Right-click on the camera’s device node and select Properties.
3. In the Properties menu, click the Cameras tab and select the Show Camera check
boxes for the views to display.
4. Click OK.
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For information about dewarping 360° cameras, see “Dewarp viewson page 114.
Adding a V-Stream
V-Streams combine output from all camera channels in a recorder into a single stream.
V-Streams only appear if they are configured in the recorder.
To view a V-Stream, click on a V-Stream icon in the Navigator panel and drag it to a
video tile in the Viewer panel.
Adding maps
Maps or floor plans can be added as PNG, JPEG, GIF, or BMP files.
To add a map:
1. Right-click the Map icon in the Navigator panel and select Add Map.
2. The Open Map File window appears. Navigate to the image file for the map required
and click Open. The map appears in the Navigator panel under Maps.
3. Double-click the map name or drag and drop to open it in a video tile. Clicking the
camera icons placed on the map launches the selected camera’s video. When the
camera receives a notification, a color-coded box appears around the camera icon.
4. Click the left mouse button inside the video tile to move the map in any direction
inside the tile.
5. Right-click on the map and select Zoom to fit to re-center the map and have it fill
the video tile.
To rename or delete a map:
Right-click on the map name in the Navigator panel and select Rename Map or Delete
Map.
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Configuring maps
Camera,recorder, access control door, access control panel,intrusion panel, and
intrusion sensor icons can be added to maps to represent their physical locations.
Cameras can be connected to doors to enable the launching of video whenever a door
is opened. Cameras can also be connected to intrusion areas and sensors and
generate video that can be launched from the Notifier.
Selecting any element in a map while pressing the Alt key highlights other elements
associated with the selection. Clicking on the map itself while pressing the Alt key
highlights all elements on a map. Pressing Ctrl while rotating the mouse wheel permits
zooming in to the cursor on a map.
Note: The recommended map image size should be between 800×600 and
1920×1080. Smaller images will cause markers to appear overly large. Conversely,
larger images will make markers appear very small.
Map icon definitions:
Icon
Description
Vi
deo icons (green)
IP camera
PTZ dome camera
360° fisheye camera
Alarm output trigger on
Alarm output trigger off
Recorder
Access control icons (gold
)
TruPortal access control panel
Access control panel door closed
Access control panel door open
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Icon
Description
Network switch icons (red)
IFS network switch
Intrusion icons (
blue)
Interlogix control panel
Intrusion sensor ready
Intrusion sensor not ready
Intrusion sensor alarm
Intrusion sensor bypass
Other icons
Web site. Double-click to launch a web site from a map.
Submap. Double-click to launch a secondary map.
Adding and positioning icons:
1. Right-click the map name in the Navigator panel and select Configure Map.
2. Click and drag a camera,recorder, digital output,access control panel (if a
TruPortal system has been added to Navigator), access control point (door icon), a
website, or another map from the Navigator panel to any point on the map.
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3. Right-click on a camera and select Orientation to change the position of the
camera to mimic its physical orientation.
4. To manually rotate an IP camera icon, press Ctrl and click on the icon. The rotation
of the camera icon followsthe mouse, and the icon changes color during rotation.
The cursor also changesto indicate the direction set for the camera.
5. Click OK to save.
6. To remove an icon, right-click on it and select Delete.
Viewing associated items on a map:
1. Hold down the Alt key and click on a recorder icon (1). Orange boxes appear
around all cameras (3) and alarm outputs (2) associated with the recorder.
2. Hold down the Alt key and click on a camera icon (1). Orange boxes appear around
all recorders (3) and alarm outputs (2) associated with the camera.
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Connecting an access control point to cameras on a map:
1. In the Configure Map window, right-click on an access control point (door) and
select Link Cameras.
2. Select all cameras on the map to link to the door (or select Select All), and then
click OK.
3. To see which cameras and access control panels on the map are linked to a door,
hold down the Alt key while clicking on the panel icon (1) and orange boxes appear
around the door (2) and connected camera (3) icons.
4. Whenever the door is opened, notifications from linked cameras appear in the
Notifier panel (see Chapter 7 “Notifier panelon page 121). Click the camera
notification in the Notifier panel to launch video recorded when the door was opened
in the Viewer panel (see Chapter 6 “Viewer panelon page 101). If a linked camera
has been assigned to the Event Monitor, video from the camera displays in the
Event Monitor if the door’s reader is swiped or if the door is opened. Doors can be
opened from maps in the Viewer Panel by double-clicking on a door icon.
Configuring or viewing recent activity–access control panel icon:
Right-click on an access control panel icon and select View Recent Activity to view
a list of recent events associated with the panel. Click the Microsoft Excel® icon to
export the list of events to a spreadsheet.
Right-click on an access control panel icon and select Configure to bring up the
TruPortal login page. Refer to the TruPortal Software User Guide or TruPortal Help
for configuration instructions.
Configuring a map for intrusion notifications:
See “Configuring a map for intrusion notificationson page 81.
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Launching maps and websites from a map in the Viewer Panel:
In a map in the Viewer Panel that has been configured to include one or more submaps
and/or websites, double-click on a submap or website icon to launch it in a Viewer
Panel tile.
Operating alarm outputs:
In a map in the Viewer Panel that has been configured to include one or more recorder
or camera alarm outputs, double-click on a output icon to turn it on or off. A small green
circle appears on the digital output icon when an output is triggered (on).
To delete a digital output from a map, right-click on the icon and select Delete.
To see which cameras on the map are linked to an output, hold down the Alt key while
clicking on the output icon and orange boxes appear around the connected camera
icons
Adding websites
Websites can be added to the Navigator panel for viewing and navigating in the Viewer
panel.
To add a website:
1. Right-click on the Websites node in the Navigator panel and select Add Website.
The Add Website window appears.
2. Type a title for the website in the Title field, and then type or copy/paste the
website’s URL into the URL field.
3. Double-click on the website icon or drag it to a tile in the Viewer panel to view and
navigate the website.
Navigate the website in the Viewer panel tile using the pointer, scroll bar, and the icons
in the top menu (Forward, Back, and Refresh). To delete a website, right-click on the
website icon in the Navigator panel and select Delete Website.
To configure a website in the Navigator:
1. Right-click on the website icon in the Navigator panel that requires configuration and
select Configure Website. The Configure Website window appears.
2. Type a new title for the website in the Title field or type or copy/paste a new URL
into the URL field.
Adding TruPortal access control systems
TruPortal™ is an IP appliance-based access control system that integrates with
TruVision Navigator.
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After installing the TruPortal SDK, add TruPortal systems to the Navigator panel by
choosing one of the following options from Access Control:
Add manually
Add via discovery tool
Installing the TruPortal SDK
Note: The TruPortal SDK 1.1.54 or later plug-in must be installed before Navigator
can communicate with the TruPortal panel.
To download and install the TruPortal SDK plug-in:
1. Go to www.interlogix.com/library.
2. Type “TruPortal SDK” into the Search Download Library field.
3. Download the TruPortal SDK plug-in Zip file and extract the contents to a folder on
the local computer.
4. Launch Internet Explorer 9 or later and type the IP address of a TruPortal panel
installed in the local network into the Address bar.
5. Log into the system as a user with Plugins > Modification permissions.
6. Select System Administration > Plugins.
7. Click the Install button.
8. Click the Select File button.
9. In the Open dialog box, navigate to the folder containing the plug-in package (the
file has a .LFF extension), select the file, and then click Install.
Note: Plug-in installation may take up to 10 minutes. The panel restarts after successful
installation. The plug-in automatically starts after the panel restarts.
Adding TruPortal systems manually
1. Follow the instructions under “Installing the TruPortal SDKabove.
2. Right-click the Access Control node, and then select Add Panel > Add Manually
from the drop-down list. The Access Control Panel Properties window appears.
Note: There is only one option for the Panel Type so it is selected by default.
3. Type a name in the Panel Title field. Values are alphanumeric. The default panel
title is My TruPortal.
4. Type the device’s IP address in the Panel Address field.
5. The Port field is pre-populated with a default value based upon the type of device
selected. If the port assigned to the device is different from the default value, type
the correct port value in this field.
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6. Type the required values in the Username and Password fields. These fields are
only required if the device being added has been configured to require a username
and password.
7. Select the Enable SSL check box if required by the server.
8. Click OK.
Note: After clicking OK, fields highlighted with a red exclamation point indicate rejected
values. Move the mouse pointer over the exclamation points for tips on why the values
were invalid. All fields must be valid to successfully add a device.
Adding TruPortal systems using the discovery tool
Navigator is equipped with an embedded device discovery tool that discovers devices
such as recorders, cameras, and encoders in the network and permits the addition of
one or more of those devices.
IMPORTANT: A wired network connection is required for device discovery. A device
cannot be activated via a Wi-Fi network connection.
1. Follow the instructions under “Installing the TruPortal SDKon page 75.
2. Right-click the Access Control node, and then select Add Panel > Add via
Discovery Tool from the drop-down list. The Discovered Access Control Panels
window appears and provides a list of available control panels in the network.
3. .To add control panels to the Navigator, select one or multiple panels from the list
and click Add. The panel(s) appear under the Access Control node in the Navigator
panel.
Note: The discovery tool attempts to add access control panels by using their
default credentials. If the credentials of a panel are previously changed from default
values, the panel still gets added to the Navigator panel, but it is shown as offline. In
this case, updated credentials need to be applied manually by right-clicking on the
panel and selecting Properties or Configure.
4. Expand the Access Control node to view all panels added to the system. Upon
successful connection, the Navigator populates the respective doors under each
panel. To unlock a door, right-click on the door icon and select Unlock.
Access Control configuration requires that Adobe Flash be installed on the computer
performing the configuration. See the TruPortal Software User Guide for instructions on
configuring TruPortal.
Performing lock and unlock operations
Right-clicking on the Access Control node provides the following lock/unlock
operations:
Global LockoutLock out all doors of all panels.
Global ReinstateReinstate all doors of all panels.
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Right-clicking on an Access Control panel provides the following lock/unlock
operations:
Reinstate All DoorsRestores all doors to their normal state, unless a designated
unlock input is active (see the TruPortal Software User Guide for details).
Lockout All DoorsLocks all doors and ignores credentials, so that nobody can
enter or exit. After issuing this command, reinstate all doors so that individual doors
can be controlled directly.
Unlock All DoorsReleases the locks on all doors, allowing free access and
egress. After issuing this command, reinstate all doors so that individual doors can
be controlled directly.
Right-clicking on a door icon provides the following lock/unlock operations:
UnlockReleases the lock on the door, allowing free access and egress until the
door state is changed by either a reader schedule or a global (“all doors”) command.
ReinstateRestores the door to default behavior based on the schedule.
LockoutLocks the door and ignores credentials so that nobody can enter or exit.
SecureLocks the door.
Recent activities
Select Recent Activities in the Access Control panel context menu to view a list of time
stamped events associated with each door in the panel. Click the Export List button to
export the list of recent activities in the CSV file format.
TruPortal multisite configuration
Under the Access Control node, a single user credential can be assigned to multiple
TruPortal panels grouped into one site by using folders to separate sites. Using this
logic, panels grouped under a folder belong to a single site or group of sites. See the
example below:
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Notes:
1. The panel or panels under each folder operate as a single system, and each system
can accept a maximum of eight card formats simultaneously. Card format refers to
the format of data containing credential ID information (standard 26-bit, for example)
encoded in door/entrance access cards/badges.
2. The name of each card format must be unique within a system since the card format
name is the identifier, not the format itself.
3. Card formats of the same name are considered the same card format in TruPortal.
4. We suggest renaming access control panels in Navigator with site-specific names
(see example above) to make user access assignment easier.
To assign user access levels:
Note: Users must be added and configured with credentials in the TruPortal web UI
before assigning access levels in Navigator. We suggest that user names be as unique
as possible, using a middle name or initial when applicable. See the TruPortal Software
User Guide for instructions on configuring TruPortal.
1. Right-click on an access control panel or folder and select Assign User Access.
2. The Assign User Access window appears. If necessary, find a user by typing their
name into the Search box and click Search. Select the check box next to the user
image. Only one user can be selected at a time.
3. Select the check box next to the credential number(s) associated with the user.
Panels appear in the Assign User Access window, and those associated with the
user display a green bar across the top (select Show Assigned Permission in the
Filter drop-down list to show only these panels).
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4. Select individual panels or click the Select All Panels button to assign access
levels for the user. Click Remove All Access Levels to remove all access, or
Refresh to update recently assigned access levels.
5. When finished, click Apply.
To assign an event notification:
Right-click on a panel door icon and select Assign Event Notification. When the user
accesses the door, an access control notification pop-up window appears with the
user’s name, associated picture, and a notification description such as “Access
Granted.”
Adding intrusion detection
Supported Interlogix intrusion panels can be added to the Navigator panel. Intrusion
areas and sensors can be monitored in the Navigator panel and/or the viewer panel.
Setup prerequisites for adding an intrusion panel to
Navigator
1. The Interlogix intrusion panel must run one of the following firmware versions for
interoperability with Navigator:
UltraSync Self-Contained Hub B0403001A58P002011-33 or later
UltraSync Modular Hub B0403001A56P002005-01 or later
ZeroWire B0403001A58P002010-31 or later
xGen B0403001A56P002005-16 or later
2. The discoverable Interlogix intrusion panel (see step 1 for information) must be fully
set up and functioning with intrusion areas and sensors installed and/or defined
prior to adding it to the Navigator panel. Go to www.interlogix.com or
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www.firesecurityproducts.com and download the appropriate reference manual
and/or installation guide for details.
3. The Interlogix intrusion panel web UI must have the Enable Status Broadcast
setting enabled in order for it to communicate effectively with Navigator. See one of
the reference manuals listed above for further details.
Adding intrusion panels manually
1. Right-click the Intrusion Detection node, and then select Add Panel > Add
Manually from the drop-down list. The Intrusion Panel Properties window appears.
Note: There is only one option for the Panel Type so it is selected by default.
2. Type a name in the Panel Title field. Values are alphanumeric.
3. Type the device’s IP address in the Panel Address field.
Note: The Port field is pre-populated with a default value based upon the type of
device selected. If the port assigned to the device is different from the default value,
type the correct port value in this field.
4. Type the required values in the Username and Password fields. These fields are
specific to intrusion detection and unique to each individual, and must be assigned
by the intrusion panel administrator. The user name must begin with “TruNav-.”
5. Select the Enable SSL check box if required by the server.
6. Click OK.
Note: After clicking OK, fields highlighted with a red exclamation point indicate rejected
values. Move the mouse pointer over the exclamation points for tips on why the values
were invalid. All fields must be valid to successfully add a device.
Adding intrusion panels using the discovery tool
IMPORTANT: A wired network connection is required for device discovery. A device
cannot be activated via a Wi-Fi network connection.
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1. Right-click the Network Switches node, and then select Add Panel > Add via
Discovery Tool from the drop-down list.
2. The Discovered Devices window displays and provides a list of available intrusion
panels in the network.
3. To add intrusion panels to the Navigator panel, select one or multiple panels from
the list and click Add.
4. Type the required values in the Username and Password fields. These fields are
specific to intrusion detection and unique to each individual, and must be assigned
by the intrusion panel administrator. The user name must begin with “TruNav-.”
5. Expand the Intrusion Detection node to view all panels added to the system. Upon
successful connection, the Navigator populates the respective sensors under each
switch.
Configuring a map for intrusion notifications
A map can be configured for intrusion notifications that will appear in the Notifier (see
Chapter 7 “Notifier panelon page 121) and the Navigator panel. Notifications from
cameras linked to intrusion sensors or areas appear in the Notifier as video links.
To add an intrusion area to a map:
1. Right-click on a map in the Navigator panel and select Configure Map.
2. Expand the Areas folder under the intrusion panel name, and then drag and drop an
intrusion area icon onto the map.
3. Resize and move the intrusion area as needed. The fill color of the intrusion area
defaults to gray, but it can be changed by right-clicking on the area and selecting
Color.
To add an intrusion sensor to a map:
1. Right-click on a map in the Navigator panel and select Configure Map.
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2. Expand the Sensors folder under the intrusion panel name, and then drag and drop
an intrusion sensor icon onto the map. A green icon appears on the map.
3. Move the intrusion sensor on the map as needed. Sensors should be placed within
a defined intrusion area.
To link a camera to an intrusion area or sensor:
1. In the Configure Map window, right-click on an intrusion area or sensor and select
Linked Cameras.
2. Select the cameras to link to the intrusion area or sensor (or select Select All)and
then click OK.
3. To see which cameras on the map are linked to an intrusion area or sensor, hold
down the Alt key while clicking on the area or sensor icon and orange boxes appear
around the connected camera icons.
To configure a sensor:
Right click on a sensor icon on a map in the Viewer panel and make the following
selection:
Bypass Permits arming of the panel while ignoring this sensor.
To arm/disarm an intrusion area:
Right-click on an intrusion area in either the Navigator panel or a map in the Viewer
panel and select Arm >Away or Arm >Stay to arm the area.
Right-click on an intrusion area in either the Navigator panel or a map in the Viewer
panel and select Disarm to disarm the area.
Right-click on the Intrusion Detection node and select Global Arm >Away or
Global Arm >Away, or Global Disarm to apply settings to multiple intrusion areas
and/or panels.
Intrusion area status
Intrusion area icon definitions are as follows:
Disarmed
Armed in Stay mode. The area will be ignored
by the intrusion panel.
Armed in Away mode.
In addition to the icon changing in the Navigator panel, intrusion area status is also
shown on maps in the Viewer panel. The border around the intrusion area changes
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according to the armed or disarmed state. For example, an intrusion area armed in the
Away mode appears as follows:
Configuring the intrusion panel
1. Right-click on an intrusion panel and select Configure Panel.A video tile containing
the intrusion panel interface appears in the Viewer panel.
2. Type in the required name and password and click Sign In.Go to
www.interlogix.com or www.firesecurityproducts.com and download the appropriate
reference manual and/or installation guide for details on using the intrusion panel
web UI.
Adding network switches
Interlogix IFS®network switches can be added to the Navigator panel. Port status and
statistics for each port on a network switch can be monitored in the navigator panel
and/or the viewer panel.
Adding network switches manually
1. Right-click the Network Switches node, and then select Add Device >Add
Manually from the drop-down list. The Network Switch Properties window appears.
Note: There is only one option for the Panel Type so it is selected by default.
2. Type aname in the Panel Title field. Values are alphanumeric.
3. Type the device’s IP address in the Panel Address field.
4. ThePort field is pre-populated with a default value based upon the type of device
selected. If the port assigned to the device is different from the default value,type
the correct port value in this field.
5. Type the required values in the Username and Password fields. These fieldsare
only required if the device being added has been configured to require a username
and password.
6. Select the Enable SSL check box if required by the server.
7. Click OK.
Note: After clicking OK, fields highlighted with a red exclamation point indicate rejected
values. Move the mouse pointer over the exclamation points for tips on why the values
were invalid. All fields must be valid to successfully add a device.
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Adding network switches using the discovery tool
IMPORTANT:A wired network connection is required for device discovery. A device
cannot be activated via a Wi-Fi network connection.
1. Right-click the Network Switches node in the Navigator panel, and then select Add
Device >Add via Discovery Tool from the drop-down list, or click the Add
Devices button and then select Add via Discovery Tool.
2. The Discovered Devices window displays and provides a list of available network
switches in the network.
3. To add network switches to the Navigator panel, select one or multiple switches
from the list and click Add.The switch(es) appear under the Network Switches node
in the Navigator panel.
Note: The discovery tool attemptsto add network switches by using their default
credentials. If the credentials of a switch are previously changed from default
values, the switch still gets added to the Navigator panel, but it is shown as offline.
In this case, updated credentials need to be applied manually by right-clicking on
the panel and selecting Configure Device.
4. Expand the Network Switches node to view all switches added to the system. Upon
successful connection, the Navigator populates the respective ports under each
switch.
Port information and display
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Note: An ONVIF-compliant camera or recorder connected to an ONVIF-compliant
network switch port displaysthe model name and IP address in the Navigator panel. If
an attached camera is in the Navigator panel, the camera name also appears here.
Network switch icon definitions are as follows:
Switch port active with PoE.
Switch port active.
Switch port inactive.
ONVIF-compliant network switch.
To view a network switch front panel in the Viewer panel:
1. Click the Custom View button in the Viewer panel and select a one-up or stacked
horizontal view (see “Custom viewon page 107 for details).
2. Right-click on a network switch in the Navigator panel and select Display Front
Panel.
3. Type the user name and password for the switch in the security window and click
OK. The front panel of the switch appears in the Viewer panel.
To view network switch statistics:
1. Right-click on a network switch icon and select Run Network Statistics.
2. Select Bar Chart or Line Chart to view incoming and outgoing bandwidth per port.
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To view port statistics:
Right-click on a port icon and select Port Statistics. A line chart appears that shows
incoming and outgoing bandwidth for the port.
Configuring network switches
1. Right-click on a network switch icon in the Navigator panel and select Configure
Device.
2. Type in the user name and password for the switch. The configuration main web
page appears. See the user manual for the specific IFS switch model for
instructions on how to use the web UI to manage and configure the switch.
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Note: If a switch is plugged into a switch via an RJ45 connector, it must be properly
configured so that it appears in the Navigator panel. Go to Port Identification >
Configuration in the switch’s web UI and select Switch from the drop-down list next to
the port number that the switch is connected to.
To power cycle a device connected to a PoE port:
Right-click on a port in the Navigator panel and select PoE Reset. The port color will
turn green and then turn orange again after 30 seconds.
To reboot a network switch:
Right-click on a network switch icon and select System Reboot to power cycle the
switch.
Adding logical views
Logical views provide the flexibility to display the physical devices in any configuration
required.
To add a logical view:
1. Right-click on the Logical View node in the Navigator panel and select Add Logical
View. The Configure Logical View window appears.
2. Type a title for the view in the View Name field, and then drag and drop cameras
from the Logical View panel into the Camera List field.
3. Use the up and down arrow buttons to move cameras within the list. When finished,
click OK to create the new logical view. To delete a logical view, right-click on the
logical view icon in the Navigator panel and select Delete.
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Search
Use Search to find any recorder, camera, map, website, access control point, intrusion
panel, network switch, or logical view in the Navigator panel.
To perform a Navigator panel search:
1. Type any alphanumeric string into the Search field at the top of the Navigator panel
and press Enter. Focus goes instantly to the object that matches the string.
2. Press Enter again to move to the next object that matches the string, and so on,
until each item matching the search criteria has been found.Type a different
alphanumeric string into the Search field to perform another search.
Adding folders
Adding folders provides a way to organize Navigator panel items in a logical manner.
To organize the Navigator panel:
1. Click on a top-level node (Devices, Maps, Websites, Access Control, Intrusion
Detection, Network Switches, or Logical Views) and click the Add Folder button
. This creates a new folder.
2. Type a name for the new folder and press Enter.
3. To add a sub-folder within the previously created folder, right-click the parent folder
and select Add Folder.
4. Click and drag items into folders or folders within folders. Cameras always stay
attached to their respective devices.
Devices context menu
Right-click on the Devices node to bring up a context menu. Available selections are as
follows:
Add device
See “Adding devices (recorders and cameras)” on page 64.
Add folder
See Adding foldersabove.
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Run health diagnostics
Right-click on the Devices node and select Run Health Diagnostics to review health
diagnostic data across all of the devices in the system. Move the scroll bar at the
bottom of the window to the right to see all health diagnostic information.
Use the filters and date parameters to pinpoint the search. Export the contents of the
dialog to the CSV file format for case management, work orders, or issue resolution
documentation by clicking the Export to CSV button.
Note: For devices to appear in the Diagnostics window, health diagnostics must be run
at the device level first. See Automated diagnostic pollingon page 32 for information
on setting automatic diagnostic polling for recorders or “Run health diagnosticson
page 91 for manual, device-level generation of health diagnostics.
Open exported video file
Right-click on the Devices icon and select Open Exported Video File to browse for
and launch an exported video in the Viewer.
Recorder context menu
Right-click on a recorder’s device icon to bring up a context menu. Available selections
are as follows:
Run tampering monitor
Navigator is equipped with a tampering monitor that compares the current image with a
reference image taken during the installation. The tampering monitor keeps a record of
each camera by taking a reference snapshot and storing it in the database.
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To open the tampering monitor, right-click a recorder and select Tampering Monitor.
The Tampering Monitor window appears.
Reference images are listed with the date and time they were taken in the Reference
Image column. For the first time applications of this feature, the reference images are
empty. In this case, click Update All to save the reference images. Tampering activity
on each camera can be monitored by comparing reference images with live images
located on the right side of the window.
Run device report
Navigator permits export of health diagnostics information by generating a device
report.
To generate the device report:
1. Right click a recorder icon in the Navigator panel.
2. Select Run Device Report. The device report displays in a new window.
Note: It may take up to a minute to complete the device report depending on the
number of cameras recording to the device and the network connection.
3. Click Export to PDF to save the report as a PDF.
As a part of the report, tampering monitor images are also provided at the bottom of the
report in the Camera Check section. For more information on the tampering monitor,
see “Run tampering monitoron page 89.
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Run health diagnostics
To run a manual health diagnostic snapshot on a single recorder, right-click the device
in the Navigator panel and select Run Health Diagnostics.
The Device Diagnostics window appears and displays the full set of health diagnostic
data for that particular device. See Appendix B “Device detailson page 145 for more
details on the different health diagnostics available for each device.
Run network statistics
Right-click the device in the Navigator and select Run Network Statistics to launch the
Network Statistics window. The outgoing and incoming network bandwidth limit and
usage appear in a graphical format. The number of open video streams on the system
at the device level also appears.
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Select or deselect items under Outgoing Bandwidth and Incoming Bandwidth. Click
Close to exit the Network Statistics window.
Note: Incoming bandwidth statistics do not appear when running network statistics on
DVRs.
Run disk analysis
Disk analysis provides a timeline view of video recorded to disk on all connected
cameras. Color coded video tags are defined in the bottom of the Disk Analysis
window.
Note: Areas in the timeline tagged as Other (gray) may or may not contain recorded
video. The device may have been offline or not configured to record video during the
period of time indicated.
To run disk analysis and play back video:
1. Right-click on the device icon in the Navigator panel and select Run Disk Analysis.
The disk analysis window appears.
2. Select a time range of recorded video in the Start Time and End Time fields.
3. Select cameras for disk analysis in the Select Cameras section and click Search.
4. Select check boxes to the left of each camera name as necessary. Video from all
cameras selected play back simultaneously in the Viewer during playback.
5. If necessary, click the Zoom In and Zoom Out buttons or click on the timeline and
slide it to the left or right to locate a specific point in time.
6. Double-click anywhere on the disk analysis timeline to play video in the Viewer from
that point in time.
To export video from the Disk Analysis window:
1. If necessary, click the Zoom In and Zoom Out buttons or click on the timeline and
slide it to the left or right to locate a specific point in time
2. Slide the beginning and ending timeline markers to highlight a segment of time in
green on the timeline bar.
3. Right-click a disk analysis track and select Export Video from the menu or click the
Export Video button.
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Trigger outputs
Note: This feature is only supported for TruVision devices. Refer to Appendix B “Device
detailson page 145 to see which devices have trigger outputs.
Some TruVision recorders have alarm output ports that can connect to external
devices. Alarm outputs can be configured to be triggered by an event, such as camera
motion detection.
There are two types of trigger outputs: (A-> – Analog) and (D-> Digital). Alarm type
(A->) are alarms from the trigger through the back of the recorder. Alarm (D->) are the
alarms triggered out of the IP camera. Only NVR/Hybrid devices have the (D->) type
alarms.
To set trigger outputs:
1. Right-click a recorder and select Trigger Outputs. Alarm output numbers are
replaced with alarm output names when configured in the device’s configuration
interface (see the device’s user manual for details).
2. Toggle the trigger output switches to the on position (green) as necessary.
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Note: TVR 60 and TVN 20 do not support (D->) types alarm. This is a hardware
limitation.
Manage IP cameras (IP camera recorders only)
Right-clicking a recorder and selecting Manage IP Cameras launches the IP Camera
Status page in the Configuration interface. See the recorder’s user manual for details
about IP camera configuration.
Search
Search multiple cameras for alarms, alarms plus events, motion, and point-of-sale text-
related video in the Search window. Searchable cameras must be configured for the
search criteria specified.
Select check boxes in the Search by and Select Cameras areas to customize a search,
and then click Search when finished. If a camera is set to record a substream in
Navigator, search criteria can only be located by clicking Search Substream.
To search for video tagged with text:
1. Ensure that the device being searched for is working in conjunction with a legacy
ProBridge 3 text converter or via the NPCII, a third party converter. See “POS
modeon page 118 for further details.
2. Click the Text check box, type the text string in the Text field, and click Search.
Select or deselect the text overlay feature in the camera or recorder configuration
settings to overlay the text on the video or place it beside the video (see the device’s
user manual for details). This check box is dynamic and, if selected or deselected
during playback, the text switches from overlay to side-by-side and vice-versa (the
switch takes a few seconds).
Different devices support varying levels of search capabilities. See Appendix B “Device
detailson page 145 for further details on what types of video data are available for
each device.
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Export video
Export video from one or more cameras either immediately or at a specified time in the
future in the Export Video window.
To export video from the recorder:
1. Right-click on a recorder icon in the Navigator panel and select Export Video.
2. Accept the default location or click Browse and specify a destination location for the
export.
Note: Ensure that the destination location for the export has enough disk space
capacity to store the exported video.
3. Select one or more cameras for video export in the Select Cameras list.
4. To start the export process immediately, click the Export Now button. The export
task is automatically added to Tasks. Move the mouse pointer over the status
column in the Tasks window to see detailed progress of the export.
5. To schedule the export process, click the Schedule button and specify a date/time
to start the export process. An export task is automatically added to Tasks. To
remove the record of the scheduled export from Tasks, select the Remove this
task when it is completed check box.
6. Click OK.
7. When export tasks are complete, the exported video can be found at the location
specified along with the TruVision Navigator Player program. See Chapter 10
TruVision Navigator Playeron page 130.
Configure device
Right-clicking a recorder icon in the Navigator panel and selecting Configure Device
launches the recorder’s configuration interface. See the recorder’s user manual for
details on recorder configuration.
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Upgrade firmware
Devices that support the upgrade firmware function are listed in the “Supported
Devices” row in the device details tables (see Appendix B “Device detailson page
145).
Follow the instructions below to upgrade firmware on TruVision recorders with the
newer recorder configuration.
To upgrade firmware to device(s):
1. Right-click a recorder icon in the Navigator panel and select Configure Device.
2. Select Upgrade Firmware under Device Management.
3. Click Brows