Hotpoint HTW200ASK1WW 49 90557 User Manual WASHER Manuals And Guides 1609009L
User Manual: Hotpoint HTW200ASK1WW HTW200ASK1WW HOTPOINT WASHER - Manuals and Guides View the owners manual for your HOTPOINT WASHER #HTW200ASK1WW. Home:Laundry & Garment Care Parts:Hotpoint Parts:Hotpoint WASHER Manual
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SAFETY INSTRUCTIONS . . . . . . . . .2 OPERATING INSTRUCTIONS Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 CARE AND CLEANING . . . . . . . . . . .7 OWNER’S MANUAL & INSTALLATION INSTRUCTIONS HTW200 ENGLISH/ESPAÑOL INSTALLATION INSTRUCTIONS . . . . . . . . . . . . . . . . . . .8 TROUBLESHOOTING TIPS. . . . . . 13 CONSUMER SUPPORT Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Consumer Support . . . . . . . . . . . . . . . . . . . 18 G005 Washers www.Hotpoint.com Write the model and serial numbers here: Model # _________________ Serial # _________________ You can find them under the lid of the washer. 49-90557 04-16 GEA IMPORTANT SAFETY INFORMATION. READ ALL INSTRUCTIONS BEFORE USING. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill you or hurt you and others. All safety messages will follow the safety alert symbol and the word “DANGER”, “WARNING”, or “CAUTION”. These words are defined as: DANGER Indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious injury. CAUTION Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. IMPORTANT SAFETY INSTRUCTIONS WARNING To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following: Read all instructions before using the appliance. DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with gasoline, drycleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or explode. DO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode. Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke or use an open flame during this time. DO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this appliance is used near children. Before the washer is removed from service or discarded, remove the door or lid. Failure to follow these instructions may result in death or injury to persons. DO NOT reach into the appliance if the tub or agitator is moving to prevent accidental entanglement. DO NOT install or store this appliance where it will be exposed to the weather. DO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless specifically recommended in the user maintenance instructions or in published user repair instructions that you understand and have the skills to carry out. DO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts including a damaged cord or plug. Unplug the appliance or turn off the circuit breaker before servicing. Pressing the Power button DOES NOT disconnect power. See “Electrical Requirements” located in the Installation Instructions for grounding instructions. SAVE THESE INSTRUCTIONS 2 www.Hotpoint.com PROPER INSTALLATION This washer must be properly installed and located in accordance with the Installation Instructions before it is used. Ensure that the hot water hose is connected to the “H” valve and the cold water hose is connected to the “C” valve. Install or store where it will not be exposed to temperatures below freezing or exposed to the weather, which could cause permanent damage and invalidate the warranty. Properly ground washer to conform with all governing codes and ordinances. Follow details in Installation Instructions. WARNING - Electrical Shock Hazard Plug into a grounded 3 prong outlet. DO NOT remove ground prong. DO NOT use an adapter. DO NOT use an extension cord. Failure to follow these instructions can result in death or electrical shock. Ensure washer is properly leveled and washer legs are adjusted such that unit is stable. ¥ Optional drain hose extension recommended for discharging heights from 60” - 96”. This washer does not include water supply hoses. GE Appliances strongly recommends the use of factory specified parts. A list of factory hoses available for purchase are listed. These hoses are manufactured and tested to meet GE Appliances specifications. GE Appliances strongly recommends the use of new water supply hoses. Hoses degrade over time and need to be replaced every 5 years to reduce the risk of hose failures and water damage. Parts and Accessories Order on-line at GEApplianceparts.com today, 24 hours a day or by phone at 800.626.2002 during normal business hours. Part Number Accessory PM14X10002 Or PM14X10005 4 ft rubber water supply hoses WH49X301 Drain hose extension PM7X1 Washer Floor Tray 4 ft braided water supply hoses START-UP SEQUENCE Any time the washer is being started or restarts after the washer lid has been opened and closed, the washer will turn on the cold water valve for two short periods followed by a 10 second pause before continuing. If the lid is opened during this period, the washer will pause. You will have to push the Start button again to restart the cycle. WHEN NOT IN USE Turn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill hoses; GE recommends changing the hoses every 5 years. SAVE THESE INSTRUCTIONS 3 Operating instructions. Throughout this manual, features and appearance may vary from your model. Step 1 Step 3 Step 2 • Select wash cycle. • Add the manufacturer’s recommended amount of detergent. GE Appliances recommends the use of High Efficiency detergents such as in your energy efficient washer. Place detergent pods in the bottom of the wash basket before adding clothes. • Loosely add items around agitator. Overloading may negatively impact wash performance. See page 6 for suggested loading examples. • Close lid. Step 4 • Press Start. • Note that the temperature selections are embedded within the wash cycles. For the Colors Normal cycle, there are multiple temperature selections available within that one cycle. For other cycles, such as the Whites cycle, there is a singular water temperature for that cycle but there are multiple soil levels embedded within each cycle. Select the cycle, temperature, and soil level that best matches items being washed in that load. • Select load size. Controls C B A D A Start/Pause Press Start to begin the cycle. Pressing Pause will unlock the lid (if locked at that time), pause the cycle and the Pause indicator light will blink. To continue the cycle, press Start again. If machine is paused more than 12 hours, the cycle will be cancelled. If water remains in the machine, select the Drain & Spin cycle to drain basket and spin water out of the washer basket. B Cycle Status Lights Shows whether the washer is in the Fill, Soak, Wash, Rinse or Spin portion of the cycle. If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle, redistribute the load evenly in the wash basket and run a Drain & Spin cycle. 4 www.Hotpoint.com C Load Size (on some models) Make the load selection: Add detergent to the bottom of the basket prior to loading clothes. Loosely load items in the washer basket. Overloading may negatively impact wash performance. Adjust the load size accordingly. D Wash Cycles-Cycle Selector Knob The wash cycle controls the type of washing process. The cycle selector knob can be turned in either direction. Turning the knob after starting a cycle will stop the washer and change the cycle options to the new selection. Press Start to begin the new cycle selection. The chart below will help you match the items to be washed with the best wash cycle settings. For optimal performance, select the cycle that most closely matches the items being washed. Items to Wash Cycle Wash Temp Soil Level Spin Selection Cycle Details Cycle for normal, regular, or typical use for washing up to a full load of normally soiled cotton clothing. Colors Cool Cold Tap Cold Normal Normal Cycle for normal, regular, or typical use for washing up to a full load of normally soiled cotton clothing. Multiple wash temperature selections are available within this single cycle: Tap Cold: Coldest selection available, adds no hot water. Cold: Adds some hot water to aid dissolving detergents in colder climates. Cool: Adds more hot water to increase cleaning. The Normal cycle is identical in cycle steps, wash times, etc. for each wash temperature selection available. All rinses are cold. Whites and household linens Whites Hot Heavy Medium Light Normal Provides the hottest hot temperature available (based on your water heater setting) with longer wash periods to clean and brighten your whites. It is recommended that a Oxi or chlorine bleach product appropriate for items being washed be used with this cycle to maximize whitening performance. Note that three soil levels are available: Heavy, Regular, and Light. Rinse is cold. Light colored items. More heavily soiled or items with body soils. Casuals Warm Heavy Medium Light Normal :DVKWHPSHUDWXUHDQGZDVKSUR¿OHWDLORUHGIRULWHPVWKDW are more heavily soiled and/or contain body soils. Note that three soil levels are available: Heavy, Regular, and Light. Rinse is cold. Lingerie and special care fabrics with light soil. Delicates Cool Light Normal Utilizes a unique “tri-pulse” extra gentle agitate profile to provide special care to delicate fabrics. It is recommended to place small or ultra delicate items in mesh bags before washing. Wet load of items. Drain & Spin Normal Utilizes a high speed spin to extract water from wet items. Consumer Help Indicator Your washer is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy for some situations that you can perform without the need to call for service. The chart below describes the helpful lights you may notice flashing on the display. Spin light blinking If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle, redistribute the load evenly in the wash basket and run a Drain & Spin cycle. Fill light (Water not entering washer) Check your house water supply. Did you forget to turn on one or both supply valves after installation or coming back IURPYDFDWLRQ"$VVRRQDVWKHOLJKWVWDUWVWRÀDVKWKHZDVKHUZLOOLQLWLDWHDPLQXWHORFNRXWSHULRG7KHZDVKHU controls won’t respond/change during this time. After the 4 minutes, you can begin your cycle again. If you try to bypass the lock-out period by unplugging the washer, the 4 minute timer will start over again. Lid Locked light Lid Locked light will flash if 3 cycles have been started without opening the lid. The washer will not start another cycle until the lid is opened. Try opening, then closing the lid and starting a new cycle. If the problem persists, call 800.GE.CARES (800.432.2737) for service. 5 Loading and using the washer. Always follow fabric manufacturer’s care label when laundering. Proper Use of Detergent Using too little or too much detergent is a common cause of laundry problems. Use less detergent if you have soft water, a smaller load or a lightly soiled load. For spots, apply pre-treatment to items as recommended on the product label. Application should be made in the basket to prevent overspray which may cause the coloring on the lid or graphics to fade. Place detergent pods in the bottom of the wash basket before adding clothes. GE Appliances recommends the use of High Efficiency in your energy efficient detergents such as washer. HE detergents are formulated to work with low water wash and rinse systems. HE detergents reduce the oversudsing problems commonly associated with regular detergents. When using high efficiency or concentrated detergents, consult the product label to determine amount required for optimum performance. Excessive detergent will negatively impact wash performance. Sorting Wash Loads Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton towels and socks separate from lint collectors including synthetic garments and dress pants. WARNING - Fire Hazard Never place items in the washer that are dampened with gasoline or other flammable liquids. No washer can completely remove oil. Do not dry anything that has ever had any type of oil on it (including cooking oils). Doing so so can result in death, explosion, or fire. Loading the Washer Load dry items loosely in the washer basket. For best results, load items evenly and loosely around the outside of the basket, filling in towards the center on larger loads. To add items after washer has started, lift the lid and submerge additional items around the outside of the basket. Close the lid, adjust load size selection, if necessary. Average Small Load Do not place large items such as sheets, blankets and towels across the Infusor (on some models). Load them around the outside of the basket. Do not put lawn or sofa cushions into the washer as they are too big to move. Remove outer covers and ONLY wash them. Average Medium Load Average Large Load Clothes Level Clothes Level Clothes Level Water Level 6 Water Level Water Level About washer features. www.Hotpoint.com Liquid Bleach Liquid chlorine bleach should be added through the bleach dispenser in the front left corner. Follow bleach manufacturer’s recommendations for the correct amount of liquid chlorine bleach based on load size, taking care to not apply or spill it directly on clothing. NOTE: Do not use liquid chlorine bleach and laundry pretreatments such as an Oxi product in the same wash load. Pretreatment Place laundry pretreatments, such as an Oxi product, directly in the bottom of the wash basket before loading clothes. NOTE: Do not use liquid chlorine bleach and laundry pretreatments such as an Oxi product in the same wash load. Care and cleaning of the washer. Exterior of the Washer Immediately wipe off any spills with a damp cloth. Interior of the Washer Leave the lid open after washing to allow moisture to evaporate. If you want to clean the basket, use a clean soft cloth dampened with liquid detergent; then rinse. (Do not use harsh or gritty cleaners.) Water Supply Hoses Hoses connecting washer to faucet should be replaced every 5 years. Moving and Storage Ask the service technician to remove water from drain pump and hoses. Do not store the washer where it will be exposed to the weather. Long Vacations Be sure water supply is shut off at faucets. Drain all water from hoses and water filter pump area if weather will be below freezing. 7 Installation Instructions Washer If you have any questions, call 800.GE.CARES (800.432.2737) or visit our Website at: www.Hotpoint.com This is the safety alert symbol. This symbol alerts you to potential hazards that can kill you or hurt you and others. All safety messages will follow the safety alert symbol and the word “DANGER”, “WARNING”, or “CAUTION”. These words are defined as: DANGER Indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious injury. CAUTION Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. TOOLS REQUIRED FOR WASHER INSTALLATION BEFORE YOU BEGIN Read these instructions completely and carefully. • Pliers IMPORTANT – Save these instructions for local inspector’s use. • Level IMPORTANT – Observe all governing codes and ordinances. • • • • • • Note to Installer – Be sure to leave these instructions with the Consumer. Note to Consumer – Keep these instructions for future reference. Skill level – Installation of this appliance requires basic mechanical and electrical skills. Completion time – 1-3 hours Proper installation is the responsibility of the installer. Product failure due to improper installation is not covered under the Warranty. PARTS REQUIRED (Sold separately) Water Hoses (2) Drain Hose Extension (For discharge heights from 60" - 96" GE Appliances Parts and Accessories Order on-line at GEApplianceparts.com today, 24 hours a day or by phone at 800.626.2002 during normal business hours. PARTS SUPPLIED Owner's Reference Guide Drain Hose Cable Tie Rubber Washers (2) and Strainer Screens (2) Drain Hose Clip Part Number Accessory PM14X10002 Or PM14X10005 WH1X2267 4 ft Rubber Water Supply Hoses WH49X301 Drain Hose Extension (For discharge heights from 60" - 96" 4 ft Braided Metal Water Supply Hoses Rubber Washer (1) and Screen (1) NOTE: We strongly recommend the use of new water supply hoses. Hoses degrade over time and need to be replaced every 5 years to reduce the risk of hose failures and water damage. Clamp 8 Installation Instructions LOCATION OF YOUR WASHER Do Not Install the Washer: IMPORTANT: Minimum Installation Clearances - Alcove or Closet 1. In an area exposed to dripping water or outside weather conditions. The ambient temperature should never be below 60°F (15.6°C) for proper washer operation. • If your washer is approved for installation in an alcove or closet, there will be a label on the back of the machine describing requirements. • Minimum clearance between washer and adjacent walls or other surfaces: 0" either side, 2" front, 3" rear. Vertical space from floor to overhead shelving, cabinets, ceiling, etc. = 60". 2. In an area where it will come in contact with curtains or drapes. 3. On carpet. The floor MUST be a hard surface with a maximum slope of 1/2s per foot (1.27 cm per 30 cm). To make sure the washer does not vibrate or move, you may have to reinforce the floor. • Closet doors must be louvered or otherwise ventilated and require 60 square inches of opening near the top of the door and 60 square inches near the bottom of the door. If a dryer is located in the same closet, then these areas must be doubled. NOTE: If floor is in poor condition, use 3/4s impregnated plywood sheet solidly attached to existing floor covering. NOTE: The clearances stated on this label are minimums. Consideration must be given to providing adequate clearances for installing and servicing. WATER SUPPLY REQUIREMENTS WATER PRESSURE - Must be 20 psi minimum to 120 psi maximum. WATER TEMPERATURE - Household water heater should be set to deliver water at 120° to 150°F (50° to 66°C) TO THE WASHER when hot wash is selected. SHUTOFF VALVES - Both hot and cold shutoff valves (faucets) should be supplied. DRAIN - Water should be drained into standpipe. Discharge height MUST NOT BE LESS THAN 30 INCHES, and no more than 8 feet above the base of the washer. Standpipe must be 1-1/2 inches minimum inside diameter and must be open to atmosphere. 1 UNPACKING THE WASHER 2 REMOVE THE BASE After the machine is in the home, remove outside packing material/carton from washer. Remove bag (containing clamp, cable tie and drain hose clip), drain hose and Owner's Reference Guide from tub. NOTE: Leave foam shipping material inside tub opening to hold tub in place during the rest of installation. Remove base from unit by placing foot on side of base and tipping unit back on corner post. Remove base and bring the washer back upright. Bag Owner's Reference Guide Leave foam shipping material inside tub Drain hose 9 Installation Instructions 3 CONNECT DRAIN HOSE TO WASHER 5 CONNECT WATER HOSES TO OUTLET VALVES Connect drain hose to drain port on back of washer. Open clamp with pliers and slide onto hose end. Holding clamp open, push hose end onto drain port until fully seated. Release clamp between locating ribs on hose end. Outlet of hose end should be oriented vertically. Drain hose Determine which is HOT water line before attaching water hoses to faucets. Traditionally, HOT faucet is on left. (If screen washers are not installed) With protruding part of screen toward you, install strainer screen/rubber washer into each of the free ends of two water hoses. Connect hot water hose to hot water outlet valve of your home. Hand tighten and use pliers to tighten hoses between 1/4 and 1/2 turn beyond hand-tight. Open hot water valve. Connect cold water hose to cold water outlet valve of your home. Hand tighten and use pliers to tighten hoses between 1/4 and 1/2 turn beyond hand-tight. Open cold water valve. Check for leaks and drips at the hose couplings. Tighten as necessary. Drain port Drain end Clamp 4 CONNECT WATER HOSES TO WASHER Disconnect electrical cord before installing water hoses. If not installed, install rubber washer in one end of hot water hose. Thread hot water hose onto connection labeled H at top rear of washer. Hand tighten and use pliers to tighten hoses between 1/8 and 1/4 turn beyond hand-tight. If not installed, install rubber washer in one end of cold water hose C. Thread cold water hose onto connection labeled C at top rear of washer. Hand tighten and use pliers to tighten hoses between 1/8 and 1/4 turn beyond hand-tight. 0RYH ZDVKHU DV FORVH WR ¿QDO ORFDWLRQ DV SRVVLEOH OHDYLQJ room for you to make water, drain, and electrical connections to your home. Rubber washer Rubber washer 10 Installation Instructions 6 CONNECT TO DRAIN Install drain hose clip on rear panel of washer. Route drain hose through clip and insert free end into drain opening of your home. 6 CONNECT TO DRAIN (Continued) If your drain is a standpipe, fasten drain hose to standpipe with cable tie provided. Drain hose clip Drain hose Drain hose clip Washer back NOTE: If longer drain hose is required, order drain hose extension kit, GE Appliances part number WH49X301. Connect additional drain Drain hose (contained in kit) to hose original hose with hose clamp (contained in kit). 5" Max. insertion into drain 30" Min. Cable tie Washer back Standpipe NOTE: Placing the drain hose too far down the drain pipe can cause a siphoning action. No more than 5" of hose should be in the drain pipe. There must be an air gap around the drain hose. A snug fit can also cause a siphoning action. If drain discharge height does not meet 30" minimum height requirement, end of drain hose must be secured in drain opening of home by installer and have an air gap around hose to prevent siphoning. If water valves and drain are built into wall, fasten drain hose to one of the water hoses with cable tie provided. Drain hose Wall Cable tie Drain hose clip Drain hose clip 30" Min. 5" Max. insertion into drain Washer back Washer back Drain hose Less than 30" NOTE: Placing the drain hose too far down the drain pipe can cause a siphoning action. No more than 5" of hose should be in the drain pipe. There must be an air gap around the drain hose. A snug fit can also cause a siphoning action. NOTE: Placing the drain hose too far down the drain pipe can cause a siphoning action. No more than 5" of hose should be in the drain pipe. There must be an air gap around the drain hose. A snug fit can also cause a siphoning action. 11 Installation Instructions ELECTRICAL REQUIREMENTS WARNING GROUNDING INSTRUCTIONS This appliance must be grounded. In the event of malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. This appliance is equipped with a cord having an equipment- grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances. - Fire Hazard Plug into a grounded 3-prong outlet. DO NOT remove ground prong. DO NOT use an adapter. DO NOT use an extension cord. Failure to follow these instructions can result in death, fire or electrical shock. Improper connection of the equipmentgrounding conductor can result in a risk of electrical shock. Check with a qualified electrician, or service representative or personnel, if you are in doubt as to whether the appliance is properly grounded. DO NOT modify the plug on the power supply cord. If it will not fit the outlet, have a proper outlet installed by a qualified electrician. WARNING CIRCUIT – Individual, properly polarized and grounded 15 or 20 amp circuit breaker or time-delay fuse. POWER SUPPLY – 2 wire plus ground, 120 Volt, single phase, 60 Hz, alternating current. Outlet Receptacle – Properly grounded 3-prong receptacle to be located so the power cord is accessible when the washer is in an installed position. If a 2-prong receptacle is present, it is the owner’s responsibility to have a licensed electrician replace it with a properly grounded 3-prong grounding type receptacle. Washer must be electrically grounded in accordance with local codes and ordinances, or in the absence of local codes, in accordance with the NATIONAL ELECTRICAL CODE, ANSI/NFPA NO. 70 latest edition. Check with a licensed electrician if you are not sure that the washer is properly grounded. If required by local codes, an external 18 gauge or larger copper ground wire (not provided) may be added. Attach to washer cabinet with a #10-16 x 1/2” sheet metal screw (available at any hardware store) to rear of washer as illustrated. Attach ground wire and ground screw (obtain locally) Washer back Mobile Home Installation: Installation must conform to Standard for Mobile Homes, ANSI A119.1 and National Mobile Home Construction and Safety Standards Act of 1974 (PL93-383). 7 CONNECT POWER AND INSTALL Make sure large dial control (on some models) on washer is pushed in to the OFF position. Insert plug of electrical cord into a 115V, 15- or 20-amp wall receptacle. Move washer into final position. Place level on flat top side edges of washer. Adjust all four leveling legs until washer is level left-to-right and front-to-back. Remove level. FINAL CHECKLIST Before starting the washer, check to make sure: Open tub lid. Remove and discard tub shipping material (see Step 1). Remove plastic protector sheet from control panel face. Level Main power is turned on. The washer is plugged in. The water faucets are turned on. The unit is level and all four leveling legs are firmly on the floor. The shipping foam and cardboard are removed. The drain hose is properly tied up. There are no leaks at the faucet, drain line or washer. Run the washer through a complete cycle. Check for water leaks and proper operation. Place these instructions in a location near the washer for future reference. 12 Before you call for service…Troubleshooting Tips Save time and money! Review the charts on the following pages, or visit GEAppliances.com. You may not need to call for service. WATER Possible Causes What To Do Short spray and delay after pushing the Start button Water level seems low Lid was opened and closed between cycle selection and start This is normal This is normal. See START-UP SEQUENCE in the Safety Instructions section. Low water flow Water valve screens are stopped up Water siphoning out of washer Drain standpipe is too low or hose too far into standpipe Soft water Too much detergent Too many suds Water leaks Water may not cover the top level of the clothes. This is normal for this high efficiency washer. Turn off the water source and remove the water connection hoses from the upper back of the washer and the water faucets. Clean both the hose screens (if so equipped) and the screens in the machine using a brush or a toothpick. Reconnect the hoses and turn the water back on. Check to ensure there are no leaks at the connections. The drain hose must exceed 30” height at some point between the washer back and the drain pipe. Use anti-siphon clip. See the Installation Instructions. Try less detergent. Measure your detergent carefully. Use less soap if you have soft water, a smaller load or a lightly soiled load. Type of detergent Switch to High Efficiency detergent such as . Type of detergent Switch to High Efficiency detergent such as . Use less detergent. Use less soap if you have soft water, a smaller load or a lightly soiled load. Make sure hose connections are tight at faucets and rubber washers are installed. Make sure end of drain hose is correctly inserted in and secured to drain facility. Household drain clogged Check household plumbing. You may need to call a plumber. Drain hose rubs on wall Make sure drain hose does not make contact with the wall. May cause excessive wear on the hose. Constant water pressure to Tighten hoses at the faucets. fill hoses at water source Check condition of the fill hoses; they should be replaced every 5 years. Cooler water temperatures New laundry detergents have been formulated to work with cooler provide improved energy water temperatures without affecting wash performance. efficiency Water supply is turned off Turn both hot and cold faucets fully on and make sure hoses are or improperly connected connected to correct faucets. NOTE: Water valves are marked “H” and “C”. Water valve screens are Turn off the water source and remove the water connection hoses from stopped up the upper back of the washer and the water faucets. Clean both the hose screens (if so equipped) and the screens in the machine using a brush or a toothpick. Reconnect the hoses and turn the water back on. Check to ensure there are no leaks at the connections. This is normal. The washer senses water temperature (on some models) Cool/Cold Water when selecting Hot and optimizes for best results. Cold water is added periodically when hot is selected. House water heater is not Make sure house water heater is delivering water at 120°F–140°F set properly (48°C–60°C). Lid lifted or cycle was put Reset cycle. in pause for over 12 hours Drain hose is kinked or Straighten drain hose and make sure washer is not sitting on it. improperly connected Top of drain outlet should be less than 8 ft (2.44 m) above floor. The Soak Option was This is normal. The washer alternates between agitate and soak during chosen these cycles to get your clothes cleaner with less wear. This is normal Many cycles incorporate as series of soaks within the agitation period to get your clothes clean with less wear. Using too much detergent in washer Fill hoses or drain hose is improperly connected Water temperature seems incorrect Water pumped out before cycle is complete Water won’t drain Washer pauses during wash cycle 13 Before you call for service…Troubleshooting Tips Save time and money! Review the charts on the following pages, or visit GEAppliances.com. You may not need to call for service. OPERATION Possible Causes What To Do Washer pauses during spin cycle Washer won’t operate This is normal Washer is unplugged The washer may pause during the spin cycle to remove soapy water more efficiently. Make sure cord is plugged securely into a working outlet. Water supply is turned off Turn both hot and cold faucets fully on. /LGLVRSHQ³VDIHW\IHDWXUH prevents agitation and spinning when lid is up Close lid and press Start. Circuit breaker/fuse is tripped/blown Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer should have a separate outlet. Electronics need to be reset Unplug washer, wait 2 minutes, plug back in and press Start. Start was not pressed Press Start. Basket moves or rotates freely Washer basket does not have a traditional brake. Washer basket will move freely. This is normal. Basket seems loose PERFORMANCE Colored spots Grayed or yellowed clothes Lint or residue on clothes Clothes too wet Blinking Spin light or Spin light on at end of cycle Pilling 14 Possible Causes What To Do Incorrect use of fabric softener Check fabric softener package for instructions. Dye transfer Sort whites or lightly colored items from dark colors. Detergent amount Be sure to follow detergent manufacturer’s directions. Hard water Use a water conditioner or install a water softener. Water is not hot enough Make sure water heater is delivering water at 120°F–140°F (48°C–60°C). Washer is overloaded Loosely load clothes no higher than the top row of holes in the washer basket. For best results, load items around the outside of the basket. Dye transfer Sort clothes by color. If fabric label states wash separately, unstable dyes may be indicated. Clothes are air or line dried If you do not dry your clothes with a clothes dryer, your clothes may retain more lint. Incorrect sorting Separate lint producers from lint collectors. Washing too long Wash small loads for a shorter time using Light Soil setting. Detergent not dissolving Rewash; next time: Try a liquid detergent Use warmer water temperature. Overloading Loosely load clothes in the washer basket. For best results, load items around the outside of the basket. Incorrect use of fabric softener Wash load out of balance Out of balance condition has been detected Check fabric softener package for instructions. Result of normal wear on poly-cotton blends and fuzzy fabrics Redistribute load in washer and run through Drain & Spin cycle. Allow cycle to continue and finish. If load is wet at the end of the cycle, even out load and run a Drain & Spin cycle. While this is not caused by the washer, you can slow the pilling process by washing garments inside out. www.Hotpoint.com PERFORMANCE (cont) Possible Causes What To Do Snags, holes, tears, Pins, snaps, hooks, sharp Fasten snaps, hooks, buttons and zippers. Remove loose items like pins, objects in pockets and sharp buttons. rips or excessive wear buttons, belt buckles, zippers and sharp objects Turn knits (which snag easily) inside out. left in pockets Undiluted chlorine bleach Check bleach package instructions for proper amount. Never add undiluted bleach to wash or allow clothes to come in contact with undiluted bleach. Chemicals like hair bleach Rinse items that may have chemicals on them before washing. or dye, permanent wave solution Match Cycle selection to the type of fabric you are washing Wrinkling Incorrect wash and dry cycles (especially for easy care loads). Improper sorting Avoid mixing heavy items (like jeans) with light items (like blouses). Overloading Loosely load clothes in the washer basket. Wash in warm or cold water. Repeated washing in water that is too hot SOUNDS Possible Causes Reason “Clicking” Shifter mechanism is engaging or disengaging Electric motor reversing direction Automatic Temperature Control Valve Automatic Temperature Control Valve Motor ramping up/down during spin cycle Water drain pump The drive system will engage at the start of agitate and disengage when agitate is complete. This occurs multiple times during the wash. This sound is the motor rotating back and forth to clean your laundry. Back and forth “swoosh” “Clicking” behind Control during fill Water flow changes during fill Motor sounds during spin “Humming” Drive motor “Gurgling” Water drain pump Water “swishing” Washing process Washer rocking/ moving “Squeaking” sound Washer leveling legs uneven Washer not level and rubbing on cabinet Two valves mix cold and hot water. The “clicking” is when either valve turns on or off to raise or lower the fill water temperature. Two valves mix cold and hot water. The “clicking” is when either valve turns on or off to raise or lower the fill water temperature. The motor will speed up incrementally during the spin cycle. When spin is complete, it will coast until it stops. The drain pump will make a humming sound when pumping out water after agitation stops and continue until spin is complete. The drive motor will make a “humming” sound during the wash and spin phases of the cycle. When the pump starts drawing in air, It starts to gurgle. The washer should then begin spinning and the sound will continue until it is done spinning. Water swishing while the unit is agitating is normal, especially with smaller loads. To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. Washer sounds that may be different from your prior washer: Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds are all part of the normal wash cycle. To listen and watch videos of normal washer operation, please go to http://products.geappliances.com/appliance/gea-support-search-content?contentid=23061 or scan the QR code. 15 Notes. 16 www.Hotpoint.com 17 Notes. 18 Hotpoint Appliances Washer Warranty. All warranty service provided by our Factory Service Centers, or an authorized Customer Care® technician. To schedule service, Visit us on-line at www.Hotpoint.com, or call 800.GE.CARES (800.432.2737). Please have serial number and model number available when calling for service. Staple your receipt here. Proof of the original purchase date is needed to obtain service under the warranty. Servicing your appliance may require the use of the onboard data port for diagnostics. This gives a GE Appliances Factory Service technician the ability to quickly diagnose any issues with your appliance and helps GE Appliances improve its products by providing GE Appliances with information on your appliance. If you do not want your appliance data to be sent to GE Appliances, please advise your technician NOT to submit the data to GE Appliances at the time of service. For The Period Of: One Year From the date of the original purchase We Will Replace: Any factory specified part of the washer which fails due to a defect in materials or workmanship. During this limited one-year warranty, we will also provide, free of charge, all labor and related service to replace the defective part. What Is Not Covered: Service trips to your home to teach you how to use the product. Improper installation, delivery or maintenance. Failure of the product if it is abused, misused, or used for other than the intended purpose or used commercially. Replacement of house fuses or resetting of circuit breakers. Products which are not defective or broken, or which are working as described in the Owner’s Manual. Damage to the product caused by accident, fire, floods or acts of God. Incidental or consequential damage caused by possible defects with this appliance. Defects or damage due to operation in freezing temperatures. Damage caused after delivery. Product not accessible to provide required service. (;&/86,212),03/,(':$55$17,(6³
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