Epson Plq 20M Users Manual 20/PLQ

2015-01-23

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24-pin Dot Matrix Printer
All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, without the prior written permission of Seiko Epson Corporation.
The information contained herein is designed only for use with this Epson printer. Epson is
not responsible for any use of this information as applied to other printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this
product or third parties for damages, losses, costs, or expenses incurred by the purchaser or
third parties as a result of: accident, misuse, or abuse of this product or unauthorized
modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly
comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the
use of any options or any consumable products other than those designated as Original Epson
Products or Epson Approved Products by Seiko Epson Corporation.
EPSON and EPSON ESC/P are registered trademarks of Seiko Epson Corporation.
Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
IBM is a registered trademark of International Business Machines Corporation.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Copyright © 2004 by Seiko Epson Corporation, Nagano, Japan.
®
Reference Guide
NPD0748-00
2
Contents
Chapter 1 SettingupthePrinter
UnpackingthePrinter...................................... 7
Removetheprotectivematerials ........................ 7
AssemblingthePrinter..................................... 8
ConnectingthePrintertoYourComputer.................... 12
Connectingtheprinter................................ 12
PlugginginthePrinter................................ 13
InstallingthePrinterSoftware.............................. 13
Installing the software in Windows XP, Me, or 2000. . . .... 13
Installing the software in Windows 98
orWindowsNT4.0 ................................ 14
ForDOSprograms................................... 18
Chapter 2 Safety Instructions
Warnings,Cautions,andNotes............................. 20
HotPartsCautionSymbol ................................. 20
ImportantSafetyInstructions............................... 20
Chapter 3 Paper Handling
LoadingPassbooks ....................................... 28
LoadingSingleSheets..................................... 29
Adjustingthetop-of-formposition.......................... 31
Adjustingtheprintingstartposition......................... 33
3
Chapter 4 Printer Software
AboutYourPrinterSoftware............................... 36
UsingthePrinterDriverwithWindowsMeand98............ 36
Accessing the printer driver from Windows applications . . 37
AccessingtheprinterdriverfromtheStartmenu......... 39
Changingtheprinterdriversettings.................... 40
Using the Printer Driver with Windows XP, 2000,
andWindowsNT4.0 ................................... 41
Accessing the printer driver from Windows applications . . 42
AccessingtheprinterdriverfromtheStartmenu......... 44
Changingtheprinterdriversettings.................... 46
PrinterDriverSettingsOverview........................... 47
UsingEPSONStatusMonitor3............................. 49
SettingupEPSONStatusMonitor3..................... 50
AccessingEPSONStatusMonitor3..................... 51
SettingUpYourPrinteronaNetwork....................... 52
Sharingtheprinter................................... 52
Settingupyourprinterasasharedprinter............... 54
Settingfortheclients ................................. 58
InstallingtheprinterdriverfromtheCD-ROM........... 65
CancelingPrinting........................................ 67
UninstallingthePrinterSoftware........................... 68
Uninstalling the printer driver
andEPSONStatusMonitor3........................ 68
Chapter 5 Control Panel
ButtonsandLights........................................ 74
Functionsauxiliary................................... 77
CompressPrintingMode.................................. 79
AboutYourPrintersDefaultSettings ....................... 79
Understandingdefaultsettings ........................ 80
Changingdefaultsettings............................. 94
AligningVerticalLinesinYourPrintout..................... 96
4
Chapter 6 Problem Solver
DiagnosingtheProblem................................... 99
Usingtheerrorindicators............................. 99
EPSONStatusMonitor3............................. 102
PrintingaSelf-Test.................................. 102
PrintingHexDump ................................. 103
ProblemsandSolutions .................................. 105
Powersupplyproblems.............................. 106
Paperloadingorfeedingproblems.................... 107
Printingpositionproblems........................... 108
Printingorprintoutqualityproblems.................. 109
Networkproblems.................................. 114
CorrectingUSBProblems................................. 115
ClearingPaperJams ..................................... 119
ContactingCustomerSupport............................. 120
ForusersinNorthAmerica........................... 121
ForusersinAustralia................................ 122
ForusersinSingapore............................... 124
ForusersinThailand................................ 124
ForusersinIndonesia ............................... 125
ForusersinHongKong.............................. 126
ForusersinMalaysia................................ 127
ForusersinIndia ................................... 128
ForusersinthePhilippines........................... 130
Chapter 7 Options and Consumables
RibbonCartridge........................................ 132
GenuineEpsonribboncartridge....................... 132
Replacingtheribboncartridge........................ 132
RollPaperHolder ....................................... 138
Assemblingtherollpaperholder...................... 138
Installingtherollpaperholder........................ 139
Loadingrollpaper .................................. 140
Removingrollpaper................................. 143
PrintServer............................................. 143
Others.................................................. 144
5
Appendix A Product Information
PrinterandRibbonCartridgeParts......................... 146
Printerparts........................................ 146
Ribboncartridgeparts............................... 147
PrinterSpecifications..................................... 148
Mechanical......................................... 148
Electronic.......................................... 150
Electrical........................................... 155
Environmental...................................... 156
Paper.............................................. 156
Magnetic stripe reader/writer
(horizontallyinstalledonly)........................ 156
CommandLists ......................................... 168
StandardsandApprovals................................. 169
CleaningthePrinter...................................... 170
TransportingthePrinter.................................. 171
Glossary
Index
Chapter 1 Setting up the Printer 6
Chapter 1
Setting up the Printer
UnpackingthePrinter...................................... 7
Removetheprotectivematerials ........................ 7
AssemblingthePrinter..................................... 8
ConnectingthePrintertoYourComputer.................... 12
Connectingtheprinter................................ 12
PlugginginthePrinter................................ 13
InstallingthePrinterSoftware.............................. 13
Installing the software in Windows XP, Me, or 2000. . . .... 13
Installing the software in Windows 98
orWindowsNT4.0 ................................ 14
ForDOSprograms................................... 18
Chapter 1 Setting up the Printer 7
Unpacking the Printer
These items are included in the box with your printer.
Remove the protective materials
Follow the directions written on the cardboard box to remove the
protective materials.
Save all packing and protective materials in case you need to ship
the printer in the future.
power code
printer
ribboncartridgeUser’sGuide
Chapter 1 Setting up the Printer 8
Assembling the Printer
1. Make sure the printer is turned off and unplugged.
2. Hold both sides of the printer cover and move it upward to
open it.
3. Push the release lever to move the upper mechanism forward.
Make sure that you push the lever until it clicks.
Chapter 1 Setting up the Printer 9
4. Slide the print head to the middle of the printer by hand.
5. Remove the ribbon cartridge from the package.
6. Place the plastic hooks on the ribbon cartridge into the slots
of the printer. Then press both sides of the cartridge until it
clicks into place.
Chapter 1 Setting up the Printer 10
7. Hold both sides of the ribbon guide and pull it down until it
is out of the cartridge.
8. Put the ribbon guide at the bottom of the print head and push
it up until it clicks into place.
Chapter 1 Setting up the Printer 11
9. Turn the ribbon-tightening knob to help feed the ribbon into
place.
cCaution:
The ribbon should not be twisted or creased.
10. Pull the release lever back to move the upper mechanism to
its original position. Make sure that you pull the lever until it
clicks.
Chapter 1 Setting up the Printer 12
cCaution:
Make sure that you move the upper mechanism by pulling
the release lever. Do not pull the mechanism by hand. It may
damage the printer.
11. Close the printer cover.
Connecting the Printer to Your Computer
Connecting the printer
Make sure both the printer and computer are turned off, then
connect the interface into the printer and computer. Use USB,
Serial, or Parallel cable to connect the printer and computer.
Note:
The interface cable connectors have only one correct orientation. Ensure
the correct orientation of a connector before inserting it into the
appropriate port.
USB
Serial
Parallel
Chapter 1 Setting up the Printer 13
Plugging in the Printer
Make sure the printer is turned off, then plug the power cord into
the printer’s AC inlet and a properly grounded electrical outlet.
Installing the Printer Software
Installing the software in Windows XP, Me, or 2000
Note:
Installing the printer software for Windows XP or 2000 may require
administrator privileges. If you have problems, ask your
administrator for more information.
Turn off all virus protection programs before installing the printer
software.
1. Make sure that the printer is turned off, then insert the User
CD-ROM into the CD-ROM drive.
The SOFTWARE LICENSE AGREEMENT dialog box
appears.
Chapter 1 Setting up the Printer 14
Note:
If the SOFTWARE LICENSE AGREEMENT dialog box does not
appear, double-click Epsetup.exein the CD-ROM.
2. Read the license agreement. If you agree with the terms, click
Agree.
3. Click Install and then follow the on-screen instructions.
4. After you install the driver, change the software setting from
PR2 to ESC/P. See “Changing default settings” on page 94 for
details.
Installing the software in Windows 98 or Windows
NT 4.0
Note:
Installing the printer software for Windows NT 4.0 may require
administrator privileges. If you have problems, ask your
administrator for more information.
Chapter 1 Setting up the Printer 15
The examples in the following section are from the Windows 98
operating system. They may vary in appearance from what actually
appears on your screen; however, the instructions are the same.
1. Make sure that the printer is turned off, then insert the User
CD-ROM into the CD-ROM drive.The SOFTWARE LICENSE
AGREEMENT dialog box appears.
Note:
If the SOFTWARE LICENSE AGREEMENT dialog box does not
appear, double-click Epsetup.exein the CD-ROM.
2. Read the license agreement. If you agree with the terms, click
Agree.
3. Click the name of the printer that you have.
4. Click Install and then follow the on-screen instructions.
5. When prompted, insert your Windows CD-ROM, and click
OK.
When the Windows installation screen is displayed, close the
screen to continue with the driver installation.
Note:
If your PC shipped with Windows pre-installed, Setup may
complete without requiring the Windows CD-ROM, and your
printer is ready to use.
If you receive a message saying the drive is not accessible, click
Canceland try again.
If you are using Windows NT, go to step 7.
Chapter 1 Setting up the Printer 16
6. Click Browseto select the appropriate path for the printer
driver, then click OK and follow the instruction on the screen.
Note:
If you are using Windows NT, insert your Windows CD-ROM
when prompted on the screen.
7. Select the appropriate file in the folder, then click OK.
Chapter 1 Setting up the Printer 17
8. When prompted, insert the User CD-ROM, then click OK.
Note:
If you receive a message saying the drive is not accessible, click
Canceland try again.
If a “System Error” message appears, click Cancel.Theexact
message differs depending on your version of Windows.
If you are using Windows NT, you do not need to specify a path.
If you are using Windows 98, the Printer Utility Setup may
start. If it does, follow the instructions on the screen.
9. Setup is complete. Your printer is ready to use.
10. After you install the driver, change the software setting from
PR2 to ESC/P. See “Changing default settings” on page 94 for
details.
Chapter 1 Setting up the Printer 18
For DOS programs
To control the printer from DOS application programs, you need
to select the printer you are using.
If the list in your application does not include your printer, choose
the first available printer from the list below.
Choose the Epson printer at the appropriate step in the
installation or setup procedure. If the list in your application does
not include your printer, choose the first available printer from
the list below:
Note:
The printer on this list are also available for PLQ-20M printers.
Once the printer software has been successfully installed onto
your computer, your printer is ready to use.
PLQ-20 LQ-510/550/1010
LQ-2090 LQ-200
LQ-2080/2180 LQ-500
LQ-2070/2170 LQ-860+/1060+
LQ-1070/1070+ LQ-2550
LQ-870/1170 LQ-2500
LQ-850+/1050+ LQ-800/1000
LQ-850/1050 LQ-1500
Chapter 2 Safety Instructions 19
Chapter 2
Safety Instructions
Warnings,Cautions,andNotes............................. 20
HotPartsCautionSymbol ................................. 20
ImportantSafetyInstructions............................... 20
Chapter 2 Safety Instructions 20
Warnings, Cautions, and Notes
wWarnings must be followed carefully to avoid bodily injury.
cCautions must be observed to avoid damage to your equipment.
Notes contain important information and useful tips on the operation
of your printer.
Hot Parts Caution Symbol
Important Safety Instructions
Read all of these safety instructions before using the printer. In
addition, follow all warnings and instructions marked on the
printer itself.
When setting up the printer
cCaution:
Be sure the AC power cord meets the relevant local safety
standards.
Do not place the printer on an unstable surface or near a
radiator or heat source.
KThis symbol is placed on the print head and other
parts to indicate that they may be hot. Never touch
those parts just after the printer has been used. Let
them cool for a few minutes before touching them.
Chapter 2 Safety Instructions 21
Place the printer on a flat surface. The printer will not operate
properly if it is tilted or placed at an angle.
Donotplacethisproductonasoft,unstablesurfacelikeabed
or a sofa, or a small, enclosed area, as this restricts ventilation.
Do not block or cover the slots and openings in the printer’s
cabinet, and do not insert objects through the slots.
Use only the type of power source indicated on the printer’s
label. If you are not sure of the power supply specifications in
your area, contact your local power company or consult your
dealer.
Connect all equipment to properly grounded electrical
outlets. Avoid using outlets on the same circuit as
photocopiers or air control systems that regularly switch on
and off.
Do not use a damaged or frayed power cord.
The power cord should be placed to avoid abrasions, cuts,
fraying, crimping, kinking, and other damage.
If you use an extension cord with the printer, make sure the
total ampere rating of all devices plugged into the extension
cord does not exceed the cord’s ampere rating. Also, make
sure the total ampere of all devices plugged into the electrical
outlet does not exceed the electrical outlet’s ampere rating.
Use only the power cord that comes with this product. Use of
another cord may result in fire or electric shock.
This product’s power cord is for use with this product only.
Use with other equipment may result in fire or electric shock.
Chapter 2 Safety Instructions 22
When connecting this product to a computer or other device
with a cable, ensure the correct orientation of the connectors.
Each connector has only one correct orientation. Inserting a
connector in the wrong orientation may damage both devices
connected by the cable.
Place the printer where you can easily connect it to a network
interface cable, if necessary.
Leave adequate room around the printer for easy operation
and maintenance.
Avoid places subject to shocks and vibrations.
Place the printer near a wall outlet where you can easily
unplug the power code.
Keep the entire computer system away from potential sources
of electromagnetic interference, such as loudspeakers or the
baseunitsofcordlesstelephones.
Avoid electrical outlet controlled by wall switches or
automatic timers. An interruption in power can erase
information in the memory of your printer or computer. Also
avoid outlets on the same circuit as large motors or other
appliances that can cause voltage fluctuations.
Use a grounded power outlet; do not use an adapter plug.
If you plan to use a printer stand, follow these guidelines:
Use a stand that can support at least 15 kg (33.1 lb) for PLQ-20
or 17 kg (37.5 lb) for PLQ-20M.
Never use a stand that tilts the printer. The printer should
always be kept level.
Chapter 2 Safety Instructions 23
Position your printer’s power cord and interface cable so they
do not interfere with paper feeding. If possible, secure the
cables to a leg of the printer stand.
When maintaining the printer
Unplug the printer before cleaning it, and always clean it with
a piece of damp cloth only.
Do not spill liquid onto the printer.
Except as specifically explained in this guide, do not attempt
to service the printer yourself.
Unplug the printer and refer servicing to qualified service
personnel under the following conditions:
Adjust only those controls that are covered by the operating
instructions.
If you plan to use the printer in Germany, observe the
following:
To provide adequate short-circuit protection and
over-current protection for this printer, the building
installation must be protected by a 10- or 16-amp circuit
breaker.
i. If the power cord or plug is damaged.
ii. If liquid has entered the printer.
iii. If the printer has been dropped or the cabinet damaged.
iv. If the printer does not operate normally or exhibits a
distinct change in performance.
Chapter 2 Safety Instructions 24
When loading paper
Use passbooks and paper that have more than 60%
reflectance.
When you use a passbook, set Passbook mode to Onand set
Bindingmode to the method for the passbook’s binding in the
default settings mode.
Do not load passbooks that are creased or have ripped seam.
Do not use a passbook that has any metallic parts such as
staplers or metal clips.
Do not use a passbook with sticky parts such as stamps or
seals.
Do not use a passbook that has any pages smaller than the
cover page.
Do not print on the front or back cover of a passbook. Printing
can be done only when the passbook is opened.
When you use paper that is shorter than 110.0 mm, set the
paper eject direction to front. The factory set default is front.
Refer to the Programming Guide for details.
Do not insert paper that is curled or has been folded into the
slot when you load it.
Do not punch holes in the area from 25.0 to 40.0 mm from the
left edge of paper.
When operating the printer
Avoid using or storing the printer in places subject to rapid
changes in temperature and humidity. Keep it away from
direct sunlight, strong light, heat sources or excessive
moisture or dust.
Chapter 2 Safety Instructions 25
Adjust only those controls that are covered in the user
documentation. Improper adjustment of other controls may
result in damage requiring extensive repair by a qualified
technician.
Whenever you turn off the printer, wait at least five seconds
before turning it back on; otherwise, you may damage the
printer.
Do not turn off the printer while it is printing the self-test.
Always press the Offline button to pause printing. Then turn
off the printer.
Do not turn off the printer while it is printing the hex dump.
Always press the Offline button to pause printing. Then turn
off the printer.
Do not reconnect the power cord to an electrical outlet that
has the wrong voltage for your printer.
Never replace the print head yourself; you may damage the
printer. Also, other parts of the printer must be checked when
the print head is replaced.
You need to move the print head by hand to replace the ribbon
cartridge. If you have just used the printer, the print head may
be hot; let it cool for a few minutes before touching it.
Note for German-speaking users:
Bei Anschluss des Druckers an die Stromversorgung muss
sichergestellt werden, dass die Gebaudeinstallation mit einer 10 A-
oder 16 A-Sicherung abgesichert ist.
Chapter 2 Safety Instructions 26
ENERGY STAR®Compliance
The International ENERGY STAR®Office Equipment Program is
an international program that promotes energy saving through
the penetration of energy efficient computers and other office
equipment. The program backs the development and
dissemination of products with functions that effectively reduce
energy consumption. It is an open system in which business
proprietors can participate voluntarily. The targeted products are
office equipment such as computers, monitors, printers,
facsimiles, copiers, scanners, and multifunction devices. Their
standards and logos are uniform among participating nations.
As an ENERGY STAR®Partner, Epson
has determined that this product meets
the ENERGY STAR®guidelines for
energy efficiency.
Chapter3 PaperHandling 27
Chapter 3
Paper Handling
LoadingPassbooks ....................................... 28
LoadingSingleSheets..................................... 29
Adjustingthetop-of-formposition.......................... 31
Adjustingtheprintingstartposition......................... 33
Chapter3 PaperHandling 28
Loading Passbooks
You can load vertical-fold and horizontal-fold passbooks. Follow
the steps shown below to load passbooks.
1. Turn on the printer.
2. Open your passbook to the page to be printed.
Note:
Make sure that you press any bulging parts of the folded passbook
down to 0.6 mm or less before inserting it into the front slot. For
information on the thickness of passbooks you can print, see the
Paper Specification that is included on the User CD-ROM.
3. Insert the passbook printable side up into the front slot until
the top part of it reaches the roller inside. The printer loads it
automatically to the correct position and the passbook is
ready to be printed.
Chapter3 PaperHandling 29
cCaution:
When you use a passbook, set Passbook mode to On and set
Binding mode to the method for the passbook’s binding in the
default settings mode.
Use a passbook that has more than 60% reflectance.
Do not load passbooks that are creased or have ripped seam.
Do not use a passbook that has any metallic parts such as
staplers or metal clips.
Do not use a passbook with sticky parts such as stamps or
seals.
Do not use a passbook that has any pages smaller than the
cover page.
Do not print on the front or back cover of a passbook. Printing
can be done only when the passbook is opened.
Always close the printer cover before printing. The printer
does not print when the printer cover is open.
Loading Single Sheets
You can load single sheets and carbonless single sheet multipart
forms up to 7 parts (one original and six copies). Follow these
steps to load single sheets.
1. Turn on the printer.
Chapter3 PaperHandling 30
2. Insert a single sheet printable side up into the front slot until
the top part of the paper reaches the roller inside. The printer
loads the paper automatically to the correct position and the
paper is ready to be printed.
Note:
Use paper that has more than 60% reflectance.
Do not load paper that is curled or has been folded.
Do not punch holes in the area from 25.0 to 40.0 mm from the left
edge of paper.
When you use paper that is shorter than 110.0 mm, set the paper
eject direction to front. The factory set default is front. Refer to the
Programming Guide for details.
When you print a multipart form that is glued at the top, load the
glued part first.
Be sure your multipart forms do not exceed 0.53 mm (0.021 inch)
in thickness.
Always close the printer cover before printing. The printer does not
print when the printer cover is open.
Chapter3 PaperHandling 31
Adjusting the top-of-form position
The top-of-form position is the vertical position on the page where
the printer starts printing. If the printout appears too high or low
on the page, you can use this function to adjust the top-of-form
position.
Follow these steps to adjust the top-of-form position:
Note:
The factory set default for the top-of-form position is set as shown
below.
PR2: 4.2 mm
ESC/P and IBM PPDS: 8.5 mm
This mode can be used even when the printer cover is open.
If you wish to change the top-of-form position in PR40+, make sure
that you set the TOF position for PR40+ to Off.
Your top-of-form position setting remains in effect until you change
it, even if you turn off the printer.
The top margin setting made in some application software overrides
the top-of-form position setting you make with this function. If
necessary, adjust the top-of-form position in your software.
Prepare an A4 size sheet of paper before using this function.
1. Turn off the printer.
cCaution:
Whenever you turn off the printer, wait at least five seconds
before turning it back on; otherwise you may damage the
printer.
2. Turn on the printer while holding the F2 button.
Chapter3 PaperHandling 32
3. Press the Offline button while the F1/Eject,Offline,andF2
lights are flashing.
4. When the Readylight turns on, insert a sheet of A4 paper into
the front slot. The printer prints triple H in capitals (HHH) on
the current top-of-form position and ejects the sheet.
5. Press the F1/Ejectbutton to move the top-of-form position
up on the page, or press the F2 button to move the top-of-form
position down on the page. Each time you press the F1/Eject
or F2 button, the printer makes a short beep. Pressing these
buttons executes micro feed in 0.282 mm (1/90-inch)
increments.
Note:
The top-of-form position can be set from 1.0 mm to 33.8 mm in the
PR2 mode and from 1.0 mm to 33.9 mm in the ESC/P and IBM
PPDS modes.
6. Insert a sheet of A4 paper into the front slot. The printer prints
triple H in capitals (HHH) on the current top-of-form position
and ejects the sheet. You may continue to adjust the position
by pressing the F1/Ejectand F2 buttons and checking the
position by inserting another sheet.
7. After finishing the adjustment, turn off the printer. The setting
does not change even if the printer is turned off.
Chapter3 PaperHandling 33
Adjusting the printing start position
The printing start position is the horizontal position on the page
where the printer starts printing. If the printout appears too for
the left or right on the page, you can use this function to adjust
the printing start position.
Follow these steps to adjust the printing start position:
Note:
Your printing start position setting remains in effect until you
change it, even if you turn off the printer.
Prepare an A4 size sheet of paper before using this function.
Always close the printer cover before printing. The printer does not
print when the printer cover is open.
1. Turn off the printer.
cCaution:
Whenever you turn off the printer, wait at least five seconds
before turning it back on; otherwise you may damage the
printer.
2. Turn on the printer while holding the F2 button.
3. Press the F2 button while the F1/Eject,Offline,andF2 lights
are flashing.
4. When the Readylight turns on, insert a sheet of A4 paper into
the front slot. The printer prints the guide to adjust the
printing start position and position patterns.
Chapter3 PaperHandling 34
5. Press the F1/Ejectbutton for the next pattern or F2 button for
the previous pattern to select the printing start position. Each
time you press the F1/Ejector F2 button, the printer makes a
short beep. The F1/Eject,Offline and F2 lights show the
pattern which is selected at that time.
6. After you select the printing start position, turn off the printer.
The setting does not change even if the printer is turned off.
Chapter 4 Printer Software 35
Chapter 4
Printer Software
AboutYourPrinterSoftware............................... 36
UsingthePrinterDriverwithWindowsMeand98............ 36
Accessing the printer driver from Windows applications . . 37
AccessingtheprinterdriverfromtheStartmenu......... 39
Changingtheprinterdriversettings.................... 40
Using the Printer Driver with Windows XP, 2000,
andWindowsNT4.0 ................................... 41
Accessing the printer driver from Windows applications . . 42
AccessingtheprinterdriverfromtheStartmenu......... 44
Changingtheprinterdriversettings.................... 46
PrinterDriverSettingsOverview........................... 47
UsingEPSONStatusMonitor3............................. 49
SettingupEPSONStatusMonitor3..................... 50
AccessingEPSONStatusMonitor3..................... 51
SettingUpYourPrinteronaNetwork....................... 52
Sharingtheprinter................................... 52
Settingupyourprinterasasharedprinter............... 54
Settingfortheclients ................................. 58
InstallingtheprinterdriverfromtheCD-ROM........... 65
CancelingPrinting........................................ 67
UninstallingthePrinterSoftware........................... 68
Uninstalling the printer driver
andEPSONStatusMonitor3........................ 68
Chapter 4 Printer Software 36
About Your Printer Software
The Epson software includes the printer driver software and
EPSON Status Monitor 3.
The printer driver is software that allows your computer to
control the printer. You need to install the printer driver so your
Windows software applications can take full advantage of the
printer’s capabilities.
EPSON Status Monitor 3 program allows you to monitor the
status of your printer, alerts you when errors occur, and provides
you with troubleshooting tips. Status Monitor 3 is automatically
installed when you install the printer driver.
Note:
Before proceeding, make sure you have installed the printer driver
on your computer as described in “Installing the Printer Software”
on page 13.
Make sure the software setting is set to ESC/P. The printer driver
software and EPSON Status Monitor 3 can only function in ESC/P
mode.
Using the Printer Driver with Windows Me and
98
You can access the printer driver from your Windows
applications or from the Start menu.
When you access the printer driver from a Windows
application, any settings you make apply only to the
application you are using. See “Accessing the printer driver
from Windows applications” on page 37 for more
information.
Chapter 4 Printer Software 37
When you access the printer driver from the Start menu, the
printerdriversettingsyoumakeapplytoallyour
applications. See “Accessing the printer driver from the Start
menu” on page 39 for more information.
See “Changing the printer driver settings” on page 40 to check
and change printer driver settings.
Note:
The printer driver is designed for PLQ-20, but is compatible and
can be installed for PLQ-20M.
While many Windows applications override the settings made with
the printer driver, some do not, so you must verify that the printer
driver settings match your requirements.
Accessing the printer driver from Windows
applications
Follow these steps to access the printer driver from a Windows
application:
Chapter 4 Printer Software 38
1. Select PrintSetupor Printfrom the File menu of your
application software. In the Print or Print Setup dialog box
displayed, make sure that your printer is selected in the Name
drop-down list.
Chapter 4 Printer Software 39
2. Click Printer,Setup,Properties,orOptions.(Youmayneed
to click a combination of these buttons.) The Properties
window appears, and you see the Paper, Graphics, and
Device Options menu. These menus contain the printer driver
settings.
3. To view a menu, click the corresponding tab at the top of the
window. See “Changing the printer driver settings” on page
40 for information on how to change the settings.
Accessing the printer driver from the Start menu
Follow these steps to access the printer driver from the Start
menu:
1. Click the Startbutton, and then point to Settings.
2. Click Printers.
Chapter 4 Printer Software 40
3. Right-click your printer icon, and click Properties. The screen
displays the Properties window, which contains the Paper,
Graphics, Device Options, and Utility menus. These menus
display the printer driver settings.
4. To view a menu, click the corresponding tab at the top of the
window. See “Changing the printer driver settings” on page
40 for information on how to change the settings.
Changing the printer driver settings
Your printer driver has four menus: Paper, Graphics, Device
Options, and Utility. For an overview of the available settings, see
“Printer Driver Settings Overview” on page 47. You can also view
online help by right-clicking items in the driver and selecting
Whatsthis?
Chapter 4 Printer Software 41
When you finish making printer driver settings, click OK to apply
the settings, or click Restore Defaults to return the settings to
their default values.
Once you have checked your printer driver settings and made any
necessary changes, you are ready to print.
Using the Printer Driver with Windows XP, 2000,
and Windows NT 4.0
You can access the printer driver from your Windows
applications or from the Start menu.
When you access the printer driver from a Windows
application, any settings you make apply only to the
application you are using. See “Accessing the printer driver
from Windows applications” on page 42 for more
information.
When you access the printer driver from the Start menu, the
printerdriversettingsyoumakeapplytoallyour
applications. See “Accessing the printer driver from the Start
menu” on page 44 for more information.
To check and change printer driver settings, see “Changing the
printerdriversettings”onpage46.
Note:
The printer driver is designed for PLQ-20, but is compatible and
can be installed for PLQ-20M.
While many Windows applications override the settings made with
the printer driver, some do not, so you must verify that the printer
driver settings match your requirements.
Chapter 4 Printer Software 42
Accessing the printer driver from Windows
applications
Follow these steps to access the printer driver from a Windows
application:
Note:
The examples in the following section are from the Windows 2000
operating system. They may vary in appearance from what actually
appears on your screen; however, the instructions are the same.
1. Select PrintSetupor Printfrom the File menu of your
application software. In the Print or Print Setup dialog box
displayed, make sure that your printer is selected in the Name
drop-down list.
Chapter 4 Printer Software 43
2. Click Printer,Setup,Properties,orOptions. (You may need
to click a combination of these buttons.) The Document
Properties window appears, and you see the Layout and
Paper/Quality menus. These menus contain the printer
driver settings.
Chapter 4 Printer Software 44
3. To view a menu, click the corresponding tab at the top of the
window. See “Changing the printer driver settings” on page
46 to change the settings.
Accessing the printer driver from the Start menu
Follow these steps to access the printer driver from the Start
menu:
Note:
The screen shots used in this procedure are from the Windows 2000
operating system. They may vary in appearance from what actually
appears on your screen; however, the instructions are the same.
1. Click the Startbutton, and then point to Settings.
2. Click Printers.
Chapter 4 Printer Software 45
3. Right-click your printer icon, and click PrintingPreferences
(in Windows XP or 2000) or DocumentDefaults (in
Windows NT 4.0). The screen displays the Default Document
Properties window, which contains the Layout and
Paper/Quality menus. These menus display the printer
driver settings.
Chapter 4 Printer Software 46
When you click Propertiesin the menu displayed by
right-clicking the printer icon, the printer software window
appears, which includes menus used to make the printer
driver settings.
4. To view a menu, click the corresponding tab at the top of the
window. See “Printer Driver Settings Overview” on page 47
for information on how to change the settings.
Changing the printer driver settings
Your printer driver has two menus from which you can change
the printer driver settings; Layout and Paper/Quality. You can
also change settings on the Utility menu in the printer software.
For an overview of the available settings, see “Printer Driver
Settings Overview” on page 47. You can also view online help by
right-clicking items in the driver and selecting Whatsthis?
Chapter 4 Printer Software 47
When you finish making your printer driver settings, click OK to
apply the settings, or click Cancelto cancel your changes.
Once you have checked your printer driver settings and changed
them if necessary, you are ready to print.
Printer Driver Settings Overview
The following tables show the Windows printer driver settings.
Note that not every setting is available in all versions of Windows.
Printer settings
Settings Explanations
Paper sizeSelectthesizeofthepaper youwanttouse.Ifyou
donot see your paper size,usethescroll barto scroll
through thelist.
OrientationSelectPortraitorLandscape.
Paper source Selectthepaper source youwanttouse.
Resolution/
Graphics
Resolution
Selecttheprintingresolutionyouwant. Thehigher the
resolutionyouselect, themore detailed your printout
will be;however,increasingtheresolutionslows
printing.
DitheringYoucanleavethisoptionsettoFine,whichisthe
default setting, orselectanother ditheringpattern
dependingonthekind ofprintoutyouwant.
Intensity/
Intensity Control
Movetheslider to makeyour printoutlighter or
darker.
Printquality Selectaprintquality optionfrom thePrintquality list.
IfyousetHi-speed to On,youwill enter bidirectional
printingmode and printingspeed will increase.
SettingHi-speed to Off will return theprinter to
unidirectional printingmode.Printingspeed will
decrease,butprintingprecisionwill improve.Printing
with thedefault settings usesthesettings stored in the
printer.
Chapter 4 Printer Software 48
EPSON Status
Monitor3
Youcanaccess EPSON StatusMonitor3when you
clickthisbutton.Tomonitortheprinter,makesure the
Monitortheprintingstatuscheckboxisselected.
Monitoring
Preferences
Clickthisbuttonto open theMonitoringPreferences
dialog box where youcanmakesettings forEPSON
StatusMonitor3.
Paper/OutputCheckthePaper Size,Orientation,and Paper Source
settings youmade onthePageSetupmenu and
changethemif necessary. Selectthesettingand
then chooseanoptionfrom theChangeSettinglist
box.
Halftone Clickthisbuttonto setthebrightness and contrast,
inputtheRGBgamma,ormakeother settings. The
Halftone ColorAdjustmentdialog box appears. For
details, clicktheHelp buttoninthisdialog box.
HalftoningSelectthetypeofhalftoningtousewhen printing
graphics. To lettheprinter determine thebest
halftone quality, useAuto Select.
Printer Fonts
Support
Selectacharacter tablegrouptouse.Youcanselect
one ofthree character tablegroups, Standard,
Expanded,and None (BitImageprinting).
When Standard orExpanded isselected,theprinter
usesthedevice fonts. Expanded includesmore fonts
thanStandard.
When None isselected,theprinter usesbitmap
imagesinsteadofthedevice fonts.
Fordetails onthefonts whichare included in each
table,see “Electroniconpage150.
Settings Explanations
Chapter 4 Printer Software 49
Monitoring settings
Using EPSON Status Monitor 3
EPSON Status Monitor 3 is available for Windows XP, Me, 98,
2000, and Windows NT 4.0. It allows you to monitor your printers
status, alerts you when printer errors occur, and provides
troubleshooting instructions when needed.
EPSON Status Monitor 3 is available only when:
The printer is connected directly to the host computer via the
parallel port [LPT1].
Your system is configured to support bidirectional
communication.
EPSON Status Monitor 3 is installed when you install the printer
driver asdescribed in “Installing the Printer Software” on page 13.
Note:
If you install the driver using the “Point and Print” method, EPSON
Status Monitor 3 may not function properly. If you want to use EPSON
Status Monitor 3, reinstall the driver as described in “Installing the
Printer Software” on page 13.
Settings Explanations
EPSON Status
Monitor3
Youcanaccess EPSON StatusMonitor3when you
clickthisbutton.Tomonitortheprinter,makesure the
Monitortheprintingstatuscheckboxisselected.
Monitoring
Preferences
Clickthisbuttonto open theMonitoringPreferences
dialog box where youcanmakesettings forEPSON
StatusMonitor3. See “SettingupEPSONStatus
Monitor3onpage50 formore information.
Chapter 4 Printer Software 50
Before using EPSON Status Monitor 3, be sure to read the
README file on the User CD-ROM. This file contains the latest
information on the utility.
Setting up EPSON Status Monitor 3
Follow these steps to set up EPSON Status Monitor 3:
1. Open the Utility menu as described in “Using the Printer
Driver with Windows Me and 98” on page 36 or “Using the
Printer Driver with Windows XP, 2000, and Windows NT 4.0”
on page 41.
2. Click the MonitoringPreferencesbutton. The Monitoring
Preferences dialog box appears.
Chapter 4 Printer Software 51
3. The following settings are available:
Note:
Click the Default button to revert all items to the default settings.
Accessing EPSON Status Monitor 3
Do one of the following to access EPSON Status Monitor 3;
Double-click the printer-shaped shortcut icon on the taskbar.
To add a shortcut icon to the taskbar, go to the Utility menu
and follow the instructions.
Open the Utility menu, then click the EPSON StatusMonitor
3icon. To find out how to open the Utility menu, See “Using
the Printer Driver with Windows Me and 98” on page 36 or
“Using the Printer Driver with Windows XP, 2000, and
Windows NT 4.0” on page 41.
SelectNotificationDisplays theerroritemcheckboxOn/Off status.
Turn onthischeckboxtodisplay theselected
errornotification.
SelectShortcut
Icon
Theselected iconisdisplayed in thesystemtray
onthetaskbaronthecomputer screen.The
settingsexampleisshownontheright window.
By clickingtheshortcuticon,youcanaccess
theMonitoringPreferencesdialog box easily.
Receiveerror
notificationfor
shared printers
Errornotificationforashared printer canbe
received when thischeckboxisselected.
Allow monitoring
ofshared printer
When thischeckboxisselected,ashared
printer canbemonitored by other PCs.
Chapter 4 Printer Software 52
When you access EPSON Status Monitor 3 as described above, the
following printer status window appears.
You can view printer status information in this window.
Setting Up Your Printer on a Network
Sharing the printer
This section describes how to share the printer on a standard
Windows network.
The computers on a network can share a printer that is directly
connected to one of them. The computer that is directly connected
to the printer is the printer server, and the other computers are
the clients which need permission to share the printer with the
printer server. The clients share the printer via the printer server.
According to the versions of Windows OS and your access rights
on the network, perform the appropriate settings of the printer
server and clients.
Setting the printer server
For Windows Me or 98, see “With Windows Me or 98” in
“Setting up your printer as a shared printer” on page 54.
Chapter 4 Printer Software 53
For Windows XP, 2000, or Windows NT 4.0, see “With
Windows XP, 2000, or Windows NT 4.0” in “Setting up your
printer as a shared printer” on page 56.
Setting the clients
For Windows Me or 98, see “With Windows Me or 98” in
“Setting for the clients” on page 58.
For Windows XP or 2000, see “With Windows XP or 2000” in
“Setting for the clients” on page 60.
For Windows NT 4.0, see “With Windows NT 4.0” in “Setting
for the clients” on page 63.
Note:
When sharing the printer, be sure to set EPSON Status Monitor 3
so that the shared printer can be monitored on the printer server.
See “Setting up EPSON Status Monitor 3” on page 50.
When you are Windows shared printer user in a Windows Me or
98 environment, on the server, double-click the Networkicon in
Control panel and make sure that the “File and printer sharing for
Microsoft Networks” component is installed. Then, on the server
and clients, make sure that the “IPX/SPX-compatible Protocol” or
the “TCP/IP Protocol” is installed.
The printer server and clients should be set on the same network
system, and they should be under the same network management
beforehand.
The on-screen displays on the following pages may differ depending
on the version of Windows OS.
Chapter 4 Printer Software 54
Setting up your printer as a shared printer
With Windows Me or 98
When the printer server’s OS is Windows Me or 98, follow these
steps to set the printer server.
1. Click Start,pointtoSettings, and click Control Panel.
2. Double-click the Networkicon.
3. Click Fileand PrintSharingon the Configuration menu.
4. Select the Iwanttobeableto allow otherstoprinttomy
printer(s). check box, then click OK.
5. Click OK to accept the settings.
Note:
When “Insert the Disk” appears, insert the Windows Me or 98
CD-ROM in the computer. Click OK and then follow the
on-screen instructions.
When the prompt to restart the computer appears, restart the
computer and continue with the settings.
6. Double-click the Printersicon on the control panel.
7. Right-click your printer icon, and click Sharingin the menu
that appears.
Chapter 4 Printer Software 55
8. Select Shared As, type the name in the Share Name box, and
click OK. Type a Comment and Password if needed.
Note:
Do not use spaces or hyphens for the share name, or an error
may occur.
When sharing the printer, be sure to set EPSON Status
Monitor 3 so that the shared printer can be monitored on the
printer server. See “Setting up EPSON Status Monitor 3” on
page 50.
You need to set the client computers so that they can use the
printer on a network. See the following pages for details.
“With Windows Me or 98” in “Setting for the clients” on page
58
“With Windows XP or 2000” in “Setting for the clients” on
page 60
“With Windows NT 4.0” in “Setting for the clients” on page 63
Chapter 4 Printer Software 56
With Windows XP, 2000, or Windows NT 4.0
When the printer server’s OS is Windows XP, 2000, or Windows
NT 4.0, follow these steps to set the printer server.
Note:
You must access Windows XP, 2000,or Windows NT 4.0 as the
Administrators of the local machine.
1. For a Windows 2000 or Windows NT 4.0 printer server, click
Start,pointtoSettings,andclickPrinters.
For a Windows XP printer server, click Start,pointtoPrinters
and Faxes. For Windows XP Home edition users, point to
Control panelfirst, then click Printersand Faxes.
2. Right-click your printer icon, and click Sharingin the menu
that appears.
For Windows XP, if the following menu appears, click either
NetworkSetupWizard or Ifyouunderstand thesecurity
risks butwanttoshare printerswithoutrunningthewizard,
clickhere.
In either case, follow the on-screen instructions.
Chapter 4 Printer Software 57
3. For a Windows 2000 or Windows NT 4.0 printer server, select
Shared (for Windows 2000) or Shared as (for Windows NT
4.0), then type the name in the Share name box and click OK.
For a Windows XP printer server, select Share thisprinter,
then type the name in the Share name box and click OK.
Note:
Do not use spaces or hyphens for the share name, or an error may
occur.
You need to set the client computers so that they can use the
printer on a Network. See the following pages for details:
“With Windows Me or 98” in “Setting for the clients” on page
58
“With Windows XP or 2000” in “Setting for the clients” on
page 60
Chapter 4 Printer Software 58
“With Windows NT 4.0” in “Setting for the clients” on page 63
Setting for the clients
This section describes how to install the printer driver by
accessing the shared printer on a network.
Note:
To share the printer on a Windows network, you need to set the
printer server. For details, see “Setting up your printer as a shared
printer” on page 54 (Windows Me or 98) or “With Windows XP,
2000, or Windows NT 4.0” on page 56 (Windows XP, 2000, or
Windows NT 4.0).
This section describes how to access the shared printer on a standard
network system using the server (Microsoft workgroup). If you
cannot access the shared printer due to the network system, ask the
administrator of the network for assistance.
This section describes how to install the printer driver by accessing
the shared printer from the Printers folder. You can also access the
shared printer from Network Neighborhood or My Network on the
Windows desktop.
When you want to use the EPSON Status Monitor 3 at clients, you
have to install both of the printer driver and the EPSON Status
Monitor 3 in each client from the CD-ROM.
With Windows Me or 98
Follow these steps to set Windows Me or 98 clients.
1. Click Start,pointtoSettings, and click Printers.
2. Double-click the Add Printer icon, then click Next.
3. Select Networkprinter,thenclickNext.
Chapter 4 Printer Software 59
4. Click Browse, and the Browse for Printer dialog box appears.
Note:
You can also type “\\(the name of the computer that is locally
connected to the shared printer)\(the shared printer’s name)” in the
Network path or queue name.
5. Click the computer or server that is connected to the shared
printer, and the name of the shared printer. Then click OK.
Note:
The name of the shared printer may be changed by the computer or
server that is connected to the shared printer. To make sure of the
name of the shared printer, ask the administrator of the network.
6. Click Next.
Note:
If the printer driver is installed in the client beforehand, you
need to select the new printer driver or the current printer
driver. When the prompt to select the printer driver appears,
select the printer driver according to the message.
If the printer server’s OS is Windows Me or 98, go to the next
step.
Chapter 4 Printer Software 60
If the printer server’s OS is not Windows Me or 98, go to
“Installing the printer driver from the CD-ROM” on page 65.
7. Make sure of the name of the shared printer, and select
whether to use the printer as the default printer or not. Click
OK, and then follow the on-screen instructions.
Note:
You can change the shared printer’s name so that it appears only on
the client computer.
With Windows XP or 2000
Follow these steps to set Windows XP or 2000 clients.
You can install the printer driver of the shared printer, if you have
Power Users or more powerful access rights even if you are not
the Administrator.
1. For Windows 2000 clients, click Start,pointtoSettings,and
click Printers.
For Windows XP clients, click Start,pointtoPrintersand
Faxes. For Windows XP Home edition users, point to Control
panelfirst, then click Printersand Faxes.
2. For Windows 2000, double-click the Add Printer icon, then
click Next.
For Windows XP, click the Add aprinter in the Printer Tasks
menu.
Chapter 4 Printer Software 61
3. Select Networkprinter (for Windows 2000) or Anetwork
printer,oraprinter attached to another computer (for
Windows XP), then click Next.
4. For Windows 2000, select Typetheprinter name,orclick
Next to browseforaprinter and type the name of the shared
printer, then click Next.
Note:
You can also type “\\(the name of the computer that is locally
connected to the shared printer)\(the shared printer’s name)”
in Network path or queue name.
You do not necessarily need to type the name of the shared
printer.
Chapter 4 Printer Software 62
For Windows XP, select Browseforaprinter.
5. Click the icon of the computer or server that is connected to
the shared printer, and the name of the shared printer. Then
click Next.
Note:
The name of the shared printer may be changed by the computer
or server that is connected to the shared printer. To make sure
of the name of the shared printer, ask the administrator of the
network.
Chapter 4 Printer Software 63
If the printer driver is installed in the client beforehand, you
need to select either the new printer driver or the current printer
driver. When the prompt to select the printer driver appears,
select the printer driver according to the message.
If the printer server’s OS is Windows XP or 2000, go to the next
step.
If the printer server’s OS is not Windows XP or 2000, or is
Windows Me or 98, go to “Installing the printer driver from
the CD-ROM” on page 65.
6. For Windows 2000, select whether to use the printer as the
default printer or not, then click OK.
7. Make sure of the settings, then click Finish.
.
With Windows NT 4.0
Follow these steps to set Windows NT 4.0 clients.
You can install the printer driver of the shared printer, if you have
Power Users or more powerful access rights even if you are not
the Administrator.
1. Click Start,pointtoSettings, and click Printers.
2. Double-click the Add Printer icon.
Chapter 4 Printer Software 64
3. Select Networkprinter server,thenclickNext.
4. Click the icon of the computer or server that is connected to
the shared printer and the name of the shared printer. Then
click OK.
Note:
You can also type “\\(the name of the computer that is locally
connected to the shared printer)\(the shared printer’s name)”
in Network path or queue name.
The name of the shared printer may be changed by the computer
or server that is connected to the shared printer. To make sure
of the name of the shared printer, ask the administrator of the
network.
If the printer driver is installed in the client beforehand, you
need to select the new printer driver or the current printer
driver. When the prompt to select the printer driver appears,
select the printer driver according to the message.
If the printer server’s OS is Windows NT 4.0, go to the next
step.
Chapter 4 Printer Software 65
If the printer server’s OS is not Windows NT 4.0, or is Windows
Me or 98, go to “Installing the printer driver from the
CD-ROM” on page 65.
5. Select whether to use the printer as the default printer or not,
then click OK.
6. Click Finish.
Installing the printer driver from the CD-ROM
This section describes how to install the printer driver in the
clients when the computers of the server and clients use different
OS.
The on-screen displays on the following pages may differ
depending on the version of Windows OS.
Note:
When installing in Windows XP, 2000, or Windows NT 4.0 clients,
you must access Windows XP, 2000, or Windows NT 4.0 with the
Administrator.
If the computers of the server and clients use the same OS, you do
not have to install the printer drivers from the CD-ROM.
1. Access the shared printer and a prompt may appear. Click
OK, and then follow the on-screen instructions to install the
printerdriverfromtheCD-ROM.
Chapter 4 Printer Software 66
2. Insert the CD-ROM, then the EPSON Installation Program
dialog box appears. Cancel the dialog box by clicking
Cancel, then type the appropriate drive and folder names in
which the printer driver for clients is located, then click OK.
When installing drivers in Windows XP or 2000, “Digital
Signature is not found.” may appear. Click Yes(for Windows
2000) or Continue Anyway (for Windows XP) and continue
installing.
The folder name differs depending on the OS being used.
3. Select the name of the printer, then click OK.Thenfollowthe
on-screen instructions.
Clients OS Folder Name
Windows Meor98 \<Language>\WIN98
Windows XP, 2000 \<Language>\WIN2000
Windows NT 4.0 \<Language>\WINNT40
Chapter 4 Printer Software 67
Canceling Printing
If the printouts are not what you expected and display incorrect
or garbled characters or images, you may need to cancel printing.
When the printer icon is displayed on the taskbar, follow the
instructions below to cancel printing.
1. Double-click the printer icon on the task bar, then click Purge
PrintDocuments on the Printer menu.
2. When canceling all printing documents, select PurgePrint
Documents (For Windows Me or 98) or CancelAll
Documents (For Windows XP, 2000, or Windows NT 4.0) on
the Printer menu.
When canceling a specified document, select a document you
want to cancel and select CancelPrinting(For Windows Me
or 98) or Cancel(For Windows XP, 2000, or Windows NT
4.0) on the Document menu.
The printing job is canceled.
Chapter 4 Printer Software 68
Uninstalling the Printer Software
When you wish to reinstall or upgrade the printer driver,
uninstall the printer driver that has been installed already.
Uninstalling the printer driver and EPSON Status
Monitor 3
1. Quit all applications.
2. Click Start,pointtoSettings, and click Control Panel.
3. Double-click the Add/RemovePrograms icon.
Chapter 4 Printer Software 69
4. Select EPSON Printer Software, and click the Add/Remove.
Note:
When using the Windows XP or Windows 2000 computer, click
Changeor RemovePrograms, select the EPSON Printer
Software, then click Change/Remove.
1
2
Chapter 4 Printer Software 70
5. Click the Printer Modelmenu, select the EPSON PLQ-20
Advanced icon, then click OK.
Note:
The printer driver is designed for PLQ-20, but is compatible and
can be installed for PLQ-20M.
6. If you uninstall Monitored Printers, click Yesin the displayed
dialog box.
Note:
You can uninstall only the Monitored Printers utility of EPSON
Status Monitor 3. When the utility is uninstalled, you cannot
change the setting of Monitored Printers from EPSON Status
Monitor 3.
7. If you uninstall EPSON Status Monitor 3, click Yesin the
displayed dialog box.
8. Follow the on-screen instructions.
Chapter 4 Printer Software 71
Uninstalling the USBdevice driver
When you connect the printer to your computer with a USB
interface cable, the USB device driver is also installed. When you
uninstalled the printer driver, you also need to uninstall the USB
device driver.
Follow these steps to uninstall the USB device driver.
Note:
Uninstall the printer driver before uninstalling the USB device
driver.
Once you uninstalled the USB device driver, you cannot access any
other Epson printers connected with a USB interface cable.
1. Follow steps 1 through 3 of “Uninstalling the Printer
Software” on page 68.
Chapter 4 Printer Software 72
2. Select EPSON USB Printer Devices,andclickAdd/Remove.
Note:
EPSON USB Printer Devices appears only when the printer is
connected to Windows Me or 98 with a USB interface cable.
If the USB device driver is not installed correctly, EPSON USB
Printer Devices may not appear. Follow these steps to run the
“Epusbun.exe” file in the CD-ROM.
1. Insert the CD-ROM in your computer’s CD-ROM drive.
2. Access the CD-ROM drive.
3. Double-click the Win98 folder.
4. Double-click the Epusbun.exeicon.
3. Follow the on-screen instructions.
To reinstall a printer driver, see “Installing the Printer Software
on page 13.
1
2
Chapter 5 Control Panel 73
Chapter 5
Control Panel
ButtonsandLights........................................ 74
Functionsauxiliary................................... 77
CompressPrintingMode.................................. 79
AboutYourPrintersDefaultSettings ....................... 79
Understandingdefaultsettings ........................ 80
Changingdefaultsettings............................. 94
AligningVerticalLinesinYourPrintout..................... 96
Chapter 5 Control Panel 74
Buttons and Lights
aReadylight (Yellow)
On when the printer is ready to receive or already
receiving data.
Flashes when an error has occurred during a printing
operation.
bPower light (Green)
On for a few seconds when the printer is turned on.
On when the printer is paused.
a
cd eb
Chapter 5 Control Panel 75
cF1/Ejectbutton
Executes functions which are assigned to the F1/Eject
button when the printer is in the PR2 mode. You can
assign optional functions to it by programming them
in the PR2 mode.
Ejects paper when the printer is in the ESC/P or IBM
PPDS mode.
When the printer enters the default setting mode, the
button works as a button to select the menu. You can
select the next menu by pressing this button. See
“Changing default settings” on page 94.
F1/Ejectlight (Yellow)
Works as programmed only when the printer is in the
PR2 mode. You can program it when it is on, off or
flashes in the PR2 mode.
dOffline button
Alternates the printer activity between offline and
online.
When the printer enters the default setting mode, the
button works as a button to select the menu. You can
select the previous menu by pressing this button. See
“Changing default settings” on page 94.
Offline light (Yellow)
On when the printer is offline.
Chapter 5 Control Panel 76
eF2 button
Executes functions which are assigned to the F2
button when the printer is in the PR2 mode. You can
assign optional functions to it by programming them
in the PR2 mode.
When the printer enters the default setting mode, you
can change the setting by pressing this button. See
“Changing default settings” on page 94.
F2 light (Yellow)
Works as programmed only when the printer is in the
PR2 mode. You can program it when it is on, off or
flashes in the PR2 mode.
Chapter 5 Control Panel 77
Functions auxiliary
This section describes functions executed by turning on the
printer while holding one or more buttons. These functions are
shown in the following table and explained in detail after the
table.
*Toenter thismode,press theF1/Ejectand F2 buttonwhiletheF1/Eject,
Offline,and F2 lights are flashing.
** To enter thismode,press theF1/EjectbuttonwhiletheF1/Eject, Offline,and
F2 lights are flashing.
*** To enter thismode,press theOffline buttonwhiletheF1/Eject, Offline,and
F2 lights are flashing.
**** To enter thismode,press theF2 buttonwhiletheF1/Eject, Offline,and F2
lights are flashing.
Self-test
Prints the self-test. See “Printing a Self-Test” on page 102 for more
information.
Default setting
Starts the default setting mode. See “Changing default settings”
on page 94 for more information.
Switch Function
F2* Self-test
F1/Eject&F2 Default setting
F1/Eject&Offline Compress printingmode
Offline Data dump
Open thecover &F1/EjectPaper removing
F2** Bidirectional adjustment
F2*** Top-of-formadjustment
F2**** Printingstartpositionadjustment
Chapter 5 Control Panel 78
Compress printing mode
Starts the compress printing mode. See “Compress Printing
Mode” on page 79 for more information.
Data dump
Starts the data dump mode, in which all input data is printed as
hexadecimal numbers and corresponding characters. See
“Printing Hex Dump” on page 103 for more information.
Paper removing
Starts the paper removing mode. See “Clearing Paper Jams” on
page 119 for instruction on feeding paper.
Bidirectional adjustment
Starts the bidirectional adjustment mode. See “Aligning Vertical
Lines in Your Printout” on page 96 for more information.
Top-of-form adjustment
Starts the top-of-form position adjustment mode. See“Adjusting
the top-of-form position” on page 31 for more information.
Printing start position adjustment
Starts the printing start position adjustment mode. See“Adjusting
the printing start position” on page 33 for more information.
Chapter 5 Control Panel 79
Compress Printing Mode
You can compress your printing data to the ratio of 75% by
following the steps below.
Note:
Compress printing mode is effective only when the printer is in the
ESC/P mode.
1. Turn off the printer.
cCaution:
Whenever you turn off the printer, wait at least five seconds
before turning it back on; otherwise you may damage the
printer.
2. Turn on the printer while holding the F1/Ejectand Offline
buttons. The printer makes two short beeps and enters the
compress printing mode.
About Your Printer’s Default Settings
The default settings control many printer functions. While you
can often set these functions through your software or printer
driver, you may sometimes need to change a default setting from
the printer’s control panel using the default-setting mode.
For a detailed description of the settings you can change in the
default-setting mode, see “Understanding default settings” on
page 80. For instructions on changing the settings, see “Changing
default settings” on page 94.
Chapter 5 Control Panel 80
Understanding default settings
This section describes the settings and options available in the
default-setting mode.
All items available in the default setting mode are divided into
three groups depending on the applications. You can select the
threemainmenuswhilemakingthedefaultsettingsandthen
change the setting of each item which belongs to the menu you
selected. On the CommonSettings menu, you can change the
settings which are effective in all three application modes. On the
PR2Mode Settings menu, you can change the settings which are
active in the PR2 mode. Then you can change the settings active
in the ESC/P and IBM PPDS modes on the Other Emulation
Settings menu.
These settings are shown in the following tables and explained in
detail after the each table.
To access and change a setting, see “Changing default settings”
on page 94.
Chapter 5 Control Panel 81
Default-setting mode
Common Settings
Menu Values (default in bold)
Software PR2, ESC/P2, IBM PPDS
High speed draftOff,On
I/F mode *Auto,Parallel, Serial, USB
Auto I/F waittime(Seconds) 10,30
ParallelI/Fbidirectional mode Off,On
Packetmode ** Auto,Off
Baud rate(bps) 19200, 9600, 4800, 2400, 1200, 600, 300
Data length (bit) 8,7
Parity None,Odd,Even
DSR(PR2) Off,On
DCD (PR2) Off,On
Passbook Off,On
BindingHorizontal,Vertical
Thin paper Off,On
Buzzer Off,On
Paper width measurementAfter loading,Before printing
Right paper edgedetectionOff,On
Low-noisemode Off,On
Broken pin compensationOff,On
Broken pin number 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15,
16, 17, 18, 19, 20, 21, 22, 23, 24
Roll Paper Off,On
RearPaper Guide Off,On
Chapter 5 Control Panel 82
*When theprinter turnsoninAuto I/F mode and PR2mode,thismode isset
to Serial.
** When theprinter turnsoninthePR2mode,Packetmode issetOff.
Software
This setting allows you to select the software format. When you
select ESC/P2, the printer operates in the EPSON ESC/P mode.
When you select PR2or IBM PPDS, the printer emulates an Olivetti
or IBM printer.
High speed draft
In PR2 mode, this option is available in any pitch.
In other modes, this option is available when the pitch is 10 or 12
cpi (characters per inch). When you choose On,theprinterprints
up to 480 cps (characters per second) at 10 cpi. When you choose
Off, the printer prints up to 360 cps at 10 cpi.
I/F mode
The printer provides built-in slots for three kinds of interfaces;
Parallel, Serial, and USB. You can choose Auto (automatic),
Parallel,Serial,orUSB, for the interface mode. When you select
Auto, the printer automatically selects the interface that is
receiving data, and uses that interface until the end of the print
job. The Auto setting allows you to share the printer among
multiple computers without changing the interface mode. When
the printer turns on in Auto I/F mode and PR2 mode, this mode
is set to Serial.
If only one computer is connected to the printer, you can select
Parallel,Serial,orUSB depending on which interface your
computer uses.
Chapter 5 Control Panel 83
Auto I/F wait time (Seconds)
When the printer is in the auto interface mode and it receives no
data from the currently selected interface for the amount of time
specified with this setting, it determines which interface is
receiving data and switches to that interface. You can specify
either 10 or 30 for the auto interface wait time. When the printer
turns on in the PR2 mode, this mode is not activated.
Parallel I/F bidirectional mode
The Parallel Interface bidirectional transfer mode is used when
this feature is set to On. If bidirectional transfer mode is
unnecessary, select Off.
Packet mode
Make sure to select Auto when you print from Windows
applications using the printer driver included on the User
CD-ROM. Set this feature to Off if you have connection troubles
while printing from applications based on other operating
systems such as DOS. When the printer turns on in the PR2 mode,
this mode is set to Off.
Baud rate (bps)
Usethisoptiontosetthedatatransferrate(baud)fortheserial
interface. The baud rate is measured in bits per second (bps).
Data length (bit)
Set the data length of the serial interface to 7or 8.
Parity
When this option is set to None, parity checking is disabled. The
parity bit, if used, provides a basic form of error detection.
Chapter 5 Control Panel 84
DSR (PR2)
When you select On, DSR (Data Set Ready) is activated.
This option is available only in the PR2 mode.
DCD (PR2)
When you select On, DCD (Data Carrier Detector) is activated.
This option is available only in the PR2 mode.
Passbook
When you use single sheet or passbook, set this option to On.
When you use multipart forms, set this option to Off.
Binding
You need to set the method for binding when you use a passbook.
Select Horizontal for a horizontal-fold passbook or Vertical for a
vertical-fold passbook.
Thin paper
When you use thin paper, set this option to On.Thismodeis
activated when you select Onand the Passbook mode is set to
Off.
Buzzer
If you set this feature to On, the printer beeps when an error
occurs. See “Using the error indicators” on page 99 for more
information on printer errors. If you do not want the printer to
beep, select Off.
Chapter 5 Control Panel 85
Paper width measurement
You can set the timing when the printer measures the width of
the paper. When you select After loading,theprintermeasures
the width just after it loads the paper. When you select Before
printing, it makes the measurement just before printing the first
line.
Right paper edge detection
This setting allows you to determine whether the printer prints
excess data when the data is longer than the paper width. When
you select On, the excess data is not printed. When you select Off,
the printer prints the excess data on the next line.
Low-noise mode
When this mode is set to On, the noise is reduced, but the printing
speed is slower.
Broken pin compensation
When this feature is On, printing is done at normal quality if one
of the 24 pins is broken. You need to set the broken pin number
at the Broken pin number setting.
Broken pin number
Select the pin number of the broken pin. The broken pin number
is shown on the sheet of current default settings that can be
printed in the default settings mode. The gap on the sloping line
above the pin numbers shows the broken pin number.
Chapter 5 Control Panel 86
Roll Paper
When you use roll paper with the optional roll paper holder, set
this option to On. This mode is activated when you select Onand
the Passbook mode is set to Off.
When this option is set to Off and paper is left in the printer, the
printer ejects the paper when the printer is turned on or the cover
is opened. When this option is set to On, the printer does not eject
the paper.
Rear Paper Guide
When you use the optional rear paper guide, set this option to On.
When you select Onand the Roll Paper mode is also set to On,
the Roll Paper mode is not available.
PR2 Mode Settings
Menu Values (default in bold)
EmulationPR2,PR40+, PR54+
FontDraft, NLQ1, NLQ2, LQ2, OCR-A, OCR-B
Pitch(cpi) 10, 12, 15, 16.6, 13, 17.1
Character tableOlivetti,PC,ISO
Chapter 5 Control Panel 87
Olivetticharacter tableST15INT (International), ST15ITA (Italy),
ST15P (Portugal), ST15USSR(USSR),
ST15SDC (SDC),ST15E (Spain 1),
ST15E2 (Spain 2),
ST15S/SF (Sweden/Finland),
ST15CH (Switzerland),
ST31 (OlivettiTCV 370), ST15TR(Turkey),
ST15USA (U.S.A.),
ST15YU (Yugoslavia),
ST15ARABIC (Arabic),
ST15CND (Canada),
ST15CIBC (CIBC),
ST15DK/N (Denmark/Norway),
ST15IL (Israel), ST15F (France),
ST15UK (Great Britain),
ST15D (Germany), ST15GR (Greece)
PC character tablePC437 (INT), PC210 (GR), PC220 (E),
PC850 (LATIN 1), PC851 (GREEK),
PC 852 (LATIN 2),
PC855 (CYRILLIC), PC857 (LATIN 5),
PC858 (LATIN EURO), PC860 (P),
PC862 (IL),
PC863 (CANADIAN FRENCH),
PC864 (ARABIC), PC865 (NORDIC),
PC866 (CYRILLIC),
DK/N (Denmark/Norway), DK (Denmark),
PC1252 (PC-WIN LATIN1),
PC1250 (PC-WIN LATIN2)
ISO character tableCPOLUNIX, ISO 8859/15, ISO 8859/1,
ISO 8859/2, ISO 8859/5, ISO 8859/6,
ISO 8859/7, ISO 8859/8, ISO 8859/9
8-pin bitimageresolution72, 96
Condensed pitch(cpi)16.6, 17.1
Vertical resolution1/216", 1/240"
Auto CROff,ON
Columns 90, 94
TOF positionforPR40+ Off,On
Magnetic standard * DIN/ISO, ANSI, IBM3604, IBM4746,
ISO7811, HT2751CIZ, ISO8484
Menu Values (default in bold)
Chapter 5 Control Panel 88
*Thesesettings are availableonly forPLQ-20M.
** Thissettingiseffective,when theformat ofIBM3604 orIBM4746 isselected.
Emulation
You can select emulation of PR2,PR40+,orPR54+.
Font
This setting allows you to set one of the six fonts.
Pitch (cpi)
This setting allows you to set one of six pitches.
Character table
You can set one of the three character tables; Olivetti,PC,ISO.
Olivetti character table
You can select a font. The setting you select in this table is effective
only when you have chosen Olivettiin the Character table
setting.
PC character table
You can select a font. The setting you select in this table is effective
only when you have chosen PC in the Character tablesetting.
End sentinel*** C,F
Displacement* Standard, +10, +20
Duplicate*Off,On
Retry* 1,3
Menu Values (default in bold)
Chapter 5 Control Panel 89
ISO character table
You can select a font. The setting you select in this table is effective
only when you have chosen ISO in the Character tablesetting.
8-pin bit image resolution
You can select 72 or 96 as the default value of the 8 pin bit image
resolution.
Condensed pitch (cpi)
You can set the pitch that is used in the condensed mode.
Vertical resolution
This setting allows you to select the vertical resolution.
Auto CR
When auto carriage return is set to On, each line feed (LF) code
is accompanied by a carriage return (CR) code so the printer
moves the next printing start position to the left margin. When
this setting is set to Off, you must send a CR code after the line
feed code to move the printing start position to the left margin.
Columns
You can select the number of columns in one line.
TOF position for PR40+
When you select Onin this option and PR40+ in Emulation,the
top-of-form position is set to 6.5 mm which is unique to the PR40+
mode. When you select Off and PR40+, the top-of-form position
is set to the same position as in the PR2 and PR54+ modes (the
factory set default is 4.2 mm).
Chapter 5 Control Panel 90
Magnetic standard
You can select the magnetic standard in this setting.
This feature is available only for PLQ-20M.
End sentinel
You can select Cor Fas the letter which will be attached to the
end of the data recorded on magnetic stripes.
This setting is effective only when the format for IBM3604 or
IBM4746 is selected in the Magnetic standard setting.
This feature is available only for PLQ-20M.
Displacement
This option allows you to select the displacement value of the
magnetic stripe.
This feature is available only for PLQ-20M.
Duplicate
When this feature is set to On, the magnetic stripes record the data
in duplicate.
This feature is available only for PLQ-20M.
Retry
This setting allows you to set the number of times the printer tries
to receive data before it fails.
This feature is available only for PLQ-20M.
Chapter 5 Control Panel 91
Other Emulation Settings
*Thesesettings are effectivewhen IBM PPDS emulationisselected.
Menu Values (default in bold)
PrintdirectionBi-D., Uni-D., Auto
0slash 0,
FontDraft, Roman,SansSerif,Courier,
Prestige,Script, OCR-B, Orator,Orator-S,
Script C, RomanT, SansSerif H
Pitch(cpi)10, 12, 15, 17.1, 20, Proportional
Character tableStandard model: Italic,PC437, PC850,
PC860, PC863, PC865, PC861, BRASCII,
Abicomp, Roman8, ISO Latin 1, PC858,
ISO 8859-15
All other models: Italic,PC437, PC850,
PC437 Greek, PC853, PC855, PC852,
PC857, PC866, PC869, MAZOWIA, Code
MJK, ISO 8859-7, ISO Latin IT, Bulgaria,
PC774, Estonia, ISO 8859-2, PC 866 LAT.,
PC 866 UKR, PC860,PC861, PC865, PC864,
PC APTEC, PC708, PC720, PC AR864,
PC863, BRASCII, Abicomp, Roman8,
ISO Latin 1, PC858, ISO 8859-15, PC 771,
PC437 Slovenia, PC MC, PC 1250,
PC 1251
International character setfor
Italic table
Italic U.S.A.,Italic France,Italic Germany,
Italic U.K., Italic Denmark1,Italic Sweden,
Italic Italy, Italic Spain 1
Auto line feed Off,On
Auto CR(IBM PPDS) * Off,On
AGM(IBMPPDS)* Off,On
IBM character table
(IBM PPDS) *
Table2,Table1
Columns 80, 90, 94
Paper loadingAuto loading,Dataexists
Chapter 5 Control Panel 92
Print direction
You can select auto print direction (Auto), bidirectional printing
(Bi-D), or unidirectional printing (Uni-D). Printing is normally
bidirectional; however, unidirectional printing allows for precise
vertical printing alignment.
When set to Auto, the printer analyzes the data and uses
unidirectional printing for any lines which require vertical
printing alignment.
0slash
The zero character has a slash ( ) when this feature is set to On;
it has no slash (0) when set to Off. The slash allows you to easily
distinguish between the uppercase letter “O” and a zero.
Font
This setting allows you to set one of the 12 fonts.
Pitch (cpi)
This setting allows you to set one of six pitches.
Character table
You can select among various character tables. This setting is used
when you print without using the printer driver.
When using the printer driver, change the settings on the printer
driver. For details, see “Printer Driver Settings Overview” on
page 47.
International character set for italic table
You can select among several international character sets for the
italic character table. Each character set contains eight characters
that vary depending on the country or language, so you can
customize the italic table to suit your printing needs.
Chapter 5 Control Panel 93
Auto line feed
When auto line feed is set to On, the printer accompanies each
carriage return (CR) code received with a line feed (LF) code.
Auto CR (IBM PPDS)
When auto carriage return is set to On, each line feed (LF) code
or ESC J code is accompanied by a carriage return (CR) code so
the printer moves the next printing start position to the left
margin. When this setting is set to Off, you must send a CR code
after the line feed code to move the printing start position to the
left margin.
This feature is available only in IBM PPDS emulation mode.
A.G.M. (IBM PPDS)
When the alternate graphic mode (A.G.M.) is set to On,theESC
3, ESC A, ESC J, ESC K, ESC L, ESC Y, ESC Z, and ESC * commands
inIBMPPDSemulationmodeworkthesamewayasinESC/P
mode.
This feature is available only in IBM PPDS emulation mode.
IBM character table (IBM PPDS)
Select table2or table1for the IBM character table.
This feature is available only in IBM PPDS emulation mode.
Columns
You can select the number of columns in one line.
Paper loading
When you set Auto load,theprinterloadspaperjustafteritis
inserted. When you set Data exists, the printer does not load the
paper until it receives the data.
Chapter 5 Control Panel 94
Changing default settings
The following table shows the basic function of each button in the
default setting mode.
Follow these steps to enter the default-setting mode and change
the printer’s default settings:
Note:
Prepare an A4 size sheet of paper before entering the default setting
mode.
You need to load a new sheet of paper each time the printer ejects a
printed sheet from the front slot.
Always close the printer cover before printing. The printer does not
print when the printer cover is open.
1. Turn off the printer.
cCaution:
Whenever you turn off the printer, wait at least five seconds
before turning it back on; otherwise you may damage the
printer.
2. Turn on the printer while holding the F1/Ejectand F2 buttons
on the control panel.
Button Basic function
F1/EjectSelects thenext menu parameter.
Offline Selects thepreviousmenu parameter.
F2 Changesthevalue in theselected menu.
Chapter 5 Control Panel 95
3. When the Readylight turns on, insert a sheet of A4 paper into
the front slot. The printer prints the version number and the
language selection for the default settings menu. The
underline shows the selected language. Select the language
by pressing the F1/Ejectbutton.
4. Press the F2 button to set the language. The printer prints a
message asking if you wish to print the current settings. If you
wish to print the current settings, press the F2 button. The
printer prints the current settings. The underline shows the
setting value that is currently selected for each item. You can
also bypass printing the current setting by pressing the
F1/Ejectbutton.
5. The printer prints the setting method and the first selection of
the main setup menu.
You can select the main setup menu by pressing F2.Then
press the F1/Ejectto set it.
6. Select the menu parameters which you wish to change by
pressing the F1/Ejectbutton (for the next item) or the Offline
button (for the previous item). The printer prints the item and
the current setting value of that item is underlined.
7. Press the F2 button to change the value and the printer prints
the next value.
8. You may either continue to make changes to other parameters
by pressing the F1/Ejector Offline button.The menu selection
will return to the selection of the three main setup menus after
the selection of the last parameter on each menu is done.
CommonSettings menu
PR2Mode Settings menu
Other EmulationSettings menu
Chapter 5 Control Panel 96
Note:
When you press the Offline button at the first item selection of each
menu, the menu selection will also return to the main setup menu
selection.
9. After you finish the default setting, turn off the printer to exit
the default setting mode.
Aligning Vertical Lines in Your Printout
If you notice that the vertical lines in your printout are not
properly aligned, you can use the printer’s bidirectional
adjustment mode to correct this problem.
During bidirectional adjustment, the printer prints three sheets of
alignment patterns, labeled Draft, Bit image (ESC * 26H), and LQ
(letter quality). As described below, you select the best alignment
patternfromeachsheet.
Note:
Prepare an A4 size sheet of paper before entering the bidirectional
adjustment mode.
Follow these steps to perform the bidirectional adjustment:
1. Turn off the printer.
cCaution:
Whenever you turn off the printer, wait at least five seconds
before turning it back on; otherwise you may damage the
printer.
2. Turn on the printer while holing the F2 button.
3. Press the F1/Ejectbutton while the F1/Eject,Offline,andF2
lights are flashing.
Chapter 5 Control Panel 97
4. When the Readylight turns on, insert a sheet of A4 paper into
the front slot. The printer prints the guide to adjust the
bidirectional alignment and the first set of alignment patterns.
5. As described in the instructions, compare the alignment
patterns and select the pattern with the best alignment. You
can select the alignment pattern by pressing the F1/Eject
button (for the next pattern) and the F2 button (for the
previous pattern). The F1/Eject,Offline and F2 lights show
the pattern which is selected at that time. Each time you press
the F1/Ejector F2 button, the printer makes a short beep.
6. Set the pattern by pressing the Offline button. The printer
prints the next set of alignment patterns.
7. After you select the best pattern in the final set of alignment
patterns and set it by pressing the Offline button, turn off the
printer. The setting does not change even if the printer is
turned off.
Chapter 6 Problem Solver 98
Chapter 6
Problem Solver
DiagnosingtheProblem................................... 99
Usingtheerrorindicators............................. 99
EPSONStatusMonitor3............................. 102
PrintingaSelf-Test.................................. 102
PrintingHexDump ................................. 103
ProblemsandSolutions .................................. 105
Powersupplyproblems.............................. 106
Paperloadingorfeedingproblems.................... 107
Printingpositionproblems........................... 108
Printingorprintoutqualityproblems.................. 109
Networkproblems.................................. 114
CorrectingUSBProblems................................. 115
ClearingPaperJams ..................................... 119
ContactingCustomerSupport............................. 120
ForusersinNorthAmerica........................... 121
ForusersinAustralia................................ 122
ForusersinSingapore............................... 124
ForusersinThailand................................ 124
ForusersinIndonesia ............................... 125
ForusersinHongKong.............................. 126
ForusersinMalaysia................................ 127
ForusersinIndia ................................... 128
ForusersinthePhilippines........................... 130
Chapter 6 Problem Solver 99
Diagnosing the Problem
For problems that may be related to USB connections, see
“Correcting USB Problems” on page 115 for details.
If your problem is not USB related, troubleshooting printer
problems is best handled in two easy steps; first diagnose the
problem, then apply likely solutions until the problem is fixed.
The information that you need to diagnose and solve most
commonproblemsisprovidedbytheprinterscontrolpanel,
EPSON Status Monitor 3, or by printing a self-test or hex dump.
Refer to the appropriate section below.
If you have a specific problem relating to print quality, a printout
problem not related to print quality, or a paper feeding problem,
or if the printer does not print at all, refer to the appropriate
sectioninthischapter.
To solve a problem, you may need to cancel printing. For details,
see “Canceling Printing” on page 67.
Using the error indicators
You can identify many common printer problems using the lights
on the control panel. If your printer stops working and one or
morecontrolpanellightsareonorflashingortheprinterbeeps,
use the following table to diagnose and fix the problem. If you
cannot fix your printer problem using this table, see “Problems
and Solutions” on page 105.
Note:
The printer beeps once if you press a control panel button when the
corresponding function is not available.
Chapter 6 Problem Solver 100
PR2 mode
O=on,F=flashing
••• =shortseriesofbeeps (three beeps), •••• =longseriesofbeeps (fivebeeps)
State of panel
lights
Beep
pattern
Problem
Solution
OPower
FReady
There isnopaper loaded in theslot.
Loadapaper into thefrontslot.
Paper isnot loaded correctly.
Removethepaper and reloaditcorrectly. See
Loading Passbooksonpage28, or“Loading
SingleSheetsonpage29.
Paper isnot fully ejected.
See “ClearingPaper Jamsonpage119 for
instructiononejectingpaper.
Paper isjammed in theprinter.
To clearthepaper jam, see“ClearingPaper
Jamsonpage119.
OPower
OOffline
Theprinter cover isopen.
Stop theoperationand closetheprinter cover.
OPower
FOffline
Theprintheadisoverheated.
Waitforafewminutes; theprinter resumes
printingautomatically once theprinthead
cools.
OPause
FReady
FF1/Eject
FOffline
FF2
••••• Anunknownprinter errorhas occurred.
Turn off theprinter and leaveitoff forseveral
minutes; then turn ontheprinter again.Ifthe
errorrecurs, contactyour dealer.
Chapter 6 Problem Solver 101
ESC/PandIBMPPDSmodes
O=on,F=flashing
••• =shortseriesofbeeps (three beeps), •••• =longseriesofbeeps (fivebeeps)
State of panel
lights
Beep
pattern
Problem
Solution
OPower
FReady
OOffline
••• There isnopaper loaded in theslot.
Loadapaper into thefrontslot.
••• Paper isnot loaded correctly.
Removethepaper and reloaditcorrectly. See
Loading Passbooksonpage28, or“Loading
SingleSheetsonpage29.
••• Paper isnot fully ejected.
Press theF1/Ejectbuttonto ejectpaper.
••• Paper isjammed in theprinter.
To clearthepaper jam, see“ClearingPaper
Jamsonpage119.
OPower
OOffline
••• Theprinter cover isopen.
Stop theoperationand closetheprinter cover.
OPower
FOffline
Theprintheadisoverheated.
Waitforafewminutes; theprinter resumes
printingautomatically once theprinthead
cools.
OPause
FReady
FF1/Eject
FOffline
FF2
••••• Anunknownprinter errorhas occurred.
Turn off theprinter and leaveitoff forseveral
minutes; then turn ontheprinter again.Ifthe
errorrecurs, contactyour dealer.
Chapter 6 Problem Solver 102
EPSON Status Monitor 3
EPSON Status Monitor 3 provides status messages and a graphic
display showing the current status of the printer.
If a problem occurs while printing, an error message appears in
the Progress Meter window.
Printing a Self-Test
Running the printer’s self-test helps you determine whether the
printerorthecomputeriscausingtheproblem:
If the self-test results are satisfactory, the printer is working
properly and the problem probably results from your printer
driver settings, application settings, computer, or interface
cable. (Be sure to use a shielded interface cable.)
If the self-test does not print properly, there is a problem with
the printer. See “Problems and Solutions” on page 105 for
possible causes and solutions to the problem.
Note:
Prepare an A4 size sheet of paper before entering the self-test
printing mode.
Always close the printer cover before printing. The printer does not
print when the printer cover is open.
Follow these steps to perform a self-test:
1. Turn off the printer.
cCaution:
Whenever you turn off the printer, wait at least five seconds
before turning it back on; otherwise you may damage the
printer.
Chapter 6 Problem Solver 103
2. Turn on the printer while holding the F2 button. Then press
the F1/Ejectand F2 button while the F1/Eject,Offline,and
F2 lights are flashing.
3. When the Readylight turns on, insert a sheet of A4 paper into
the front slot.
4. The printer prints the self-test pattern in the font selected in
the default settings mode.
Note:
To stop the self-test temporarily, press theoffline button. To resume
the test, press the offline button again.
cCaution:
Do not turn off the printer while it is printing the self-test.
Always press the Offline button to pause printing. Then
turn off the printer.
Printing Hex Dump
If you are an experienced user or a programmer, you can print a
hexadecimal dump to isolate communication problems between
the printer and your software program. In hex dump mode, the
printer prints all data it receives from the computer as
hexadecimal values.
Note:
The hex dump feature is designed for use with DOS-based PC.
Prepare an A4 size sheet of paper before entering the hex dump
printing mode.
Chapter 6 Problem Solver 104
Always close the printer cover before printing. The printer does not
print when the printer cover is open.
Follow these steps to print a hex dump:
1. Turn off the printer.
cCaution:
Whenever you turn off the printer, wait at least five seconds
before turning it back on; otherwise you may damage the
printer.
2. Turn on the printer while holding the Offline button to enter
hex dump.
3. Open a software program and send a print job to the printer.
Your printer prints all the codes it receives in hexadecimal
format.
By comparing the characters printed in the right column with
the printout of the hexadecimal codes, you can check the
codes the printer is receiving. If characters are printable, they
appear in the right column as ASCII characters. Nonprintable
codes, such as control codes, are represented by dots.
cCaution:
Do not turn off the printer while it is printing the hex dump.
Always press the Offline button to pause printing. Then
turn off the printer.
Chapter 6 Problem Solver 105
Problems and Solutions
Most problems you may encounter while operating your printer
have simple solutions. Use the information in this section to find
the source of and solution to printer problems that occur.
You can also use the self-test to determine whether the printer or
the computer is causing the problem. See “Printing a Self-Test”
on page 102 for instructions on printing a self-test. To pinpoint
communication problems, experienced users may want to use the
printer’s hex dump mode described in “Printing Hex Dump” on
page 103.
To clear a paper jam, see “Clearing Paper Jams” on page 119.
“Power supply problems” on page 106
“Paper loading or feeding problems” on page 107
“Printing position problems” on page 108
“Printing or printout quality problems” on page 109
“Network problems” on page 114
Chapter 6 Problem Solver 106
Power supply problems
The control panel lights come on briefly, but then go off and stay
off.
Cause What to do
The printer’s voltage rating
does not match the voltage of
your electrical outlet.
Check the printer and the outlet voltage
ratings. If the voltages do not match,
unplug the printer immediately and
contact your dealer.
wWarning:
Do not reconnect the power cord to an electrical outlet that has the wrong
voltage for your printer.
The printer does not work and the control panel lights are off
even when you turn on the printer.
Cause What to do
The power cord is not properly
plugged into the electrical
outlet or your printer.
Turn off the printer, and make sure the
power cord is firmly plugged into the
electrical outlet and the printer, if
necessary. Then turn on the printer.
The electrical outlet does not
work.
Use a different outlet.
Chapter 6 Problem Solver 107
Paper loading or feeding problems
The printer does not load single-sheet paper or does not feed it
properly.
Cause What to do
Single-sheet paper is not
loaded properly.
See “Loading Single Sheets” on page 29
for instructions on loading single-sheet
paper.
Paperiscreased,old,toothin,
or too thick.
See the Paper Specification for
information about the printable paper
and use new, clean sheets of paper.
The printer does not fully eject a single sheet.
Cause What to do
Paper is too long. When the printer is in the PR2 mode, see
“Clearing Paper Jams” on page 119 for
instructions on ejecting paper. When
you are in the ESC/P and IBM PPDS
modes, press the F1/Ejectbutton. Make
surethepagelengthofyourpaperis
within the range specified for
single-sheet paper in Paper Specification.
Also check and adjust the paper size
setting in your application or printer
driver.
The printer does not load passbook or does not feed it properly.
Cause What to do
Passbook is not loaded
properly.
See “Loading Passbooks” on page 28 for
instructions on loading passbooks.
Chapter 6 Problem Solver 108
Printing position problems
Wrong top-of-form position
Your printing appears too high or low on the page.
Cause What to do
The paper size setting in your
application software or printer
driver does not match the size
of the paper you are using.
Check the paper size setting in your
application or printer driver.
The top margin or top-of-form
position setting is incorrect.
Check and adjust the margin or
top-of-form position settings in your
application software. For information
on printable areas, see the Paper
Specification.
You can also adjust the top-of-form
position using the top-of-form adjusting
function. See “Adjusting the top-of-form
position” on page 31.
The printer driver settings you
want to use are not selected in
your software.
Choose the correct printer driver setting
from the Windows desktop or in your
application before printing.
Chapter 6 Problem Solver 109
Printing or printout quality problems
The printer is on but it doesn’t print.
Cause What to do
The interface cable is broken or
twisted.
Check that the interface cable is not
broken or twisted. If you have another
interface cable, replace the cable and
check whether the printer works
correctly.
The printer is not connected
directly to your computer.
When you use a printer changer, printer
buffer, or a extension cable, the printer
does not print correctly due to the
combination of these devices. Make sure
that the printer works correctly when it
is connected to your computer without
these devices.
The printer driver is not
installed correctly.
Check that the printer driver is installed
properly. If necessary, reinstall the
printer driver.
Paperisjammedortheribbon
or guard mechanism is stuck.
Turn the printer off, open the printer
cover and remove the jammed paper or
things that are stuck. To eject the
jammed paper, see “Clearing Paper
Jams” on page 119.
The USB setting is incorrect. Confirm the USB setting is correct. See
“Correcting USB Problems” on page 115
for details.
The printer is hung-up
(stopping in abnormal
situations).
Turn the printer off and wait for a while.
Then, turn the printer on again, and start
printing.
Chapter 6 Problem Solver 110
The printer does not print when the computer sends data.
Cause What to do
The printer is paused. Press the Offline button to turn off the
Power light.
The interface cable is not
plugged in securely.
Check that both ends of the cable
between the printer and the computer
are plugged in securely. If the cable is
connected correctly, run a self-test as
described in “Printing a Self-Test” on
page 102.
Your interface cable does not
meet the printer and/or
computer specifications.
Use an interface cable that meets the
requirements of both the printer and
computer. See “Electronic” on page 150
andyourcomputerdocumentation.
Your software is not properly
set up for your printer.
Select your printer from the Windows
desktop or in your application. If
necessary, install or reinstall the printer
driver software. For the information on
installing the software, see “Installing
the Printer Software” on page 13.
The printer makes noise, but nothing prints or printing stops
abruptly.
Cause What to do
Theribbonhastoomuchslack,
the ribbon has come loose, or
the ribbon cartridge is not
installed properly.
Remove any slack in the ribbon by
turning the ribbon-tightening knob, or
reinstall the ribbon cartridge as
described in the section under
“Replacing the ribbon cartridge” on
page 132.
Chapter 6 Problem Solver 111
The printout is pale.
Cause What to do
The ribbon is worn out. Replace the ribbon cartridge as
described in “Replacing the ribbon
cartridge” on page 132.
The printout is faint.
Cause What to do
The ribbon is worn out. Replace the ribbon cartridge as
described in “Replacing the ribbon
cartridge” on page 132.
Part of the printout is missing, or dots are missing in random
positions.
Cause What to do
Theribbonhastoomuchslack,
the ribbon has come loose, or
the ribbon cartridge is not
installed properly.
Remove any slack in the ribbon by
turning the ribbon-tightening knob, or
reinstall the ribbon cartridge as
described in “Replacing the ribbon
cartridge” on page 132.
The ribbon is worn out. Replace the ribbon cartridge as
described in “Replacing the ribbon
cartridge” on page 132.
Chapter 6 Problem Solver 112
Lines of dots are missing in the printout.
Cause What to do
The print head is damaged. Print the current settings in the default
settings mode and check the pin
condition. See “Changing default
settings” on page 94 to see how to print
them.
If only one pin is broken, other pins can
compensate for it. See “Broken pin
compensation” on page 85 for details.
If more than two pins are broken, stop
printing and contact your dealer to have
the print head replaced.
cCaution:
Never replace the print head yourself; you may damage the printer. Also,
other parts of the printer must be checked when the print head is replaced.
All the text is printed on the same line.
Cause What to do
No line feed command is sent
at the end of each line of text.
Set the Auto line feed setting to Onin
the default settings mode so that the
printer automatically adds a line feed
code to each carriage return. See
“Changing default settings” on page 94.
The printout has extra blank lines between lines of text.
Cause What to do
Two line feed commands are
beingsentattheendofeach
lineoftext,becausethe
printer’s auto line feed setting
is on.
Set the Auto line feed setting to Off in
the default settings mode. See
“Changing default settings” on page 94.
Chapter 6 Problem Solver 113
The line space setting in your
application software is
incorrect.
Adjust the line space setting in your
application software.
The printer prints strange symbols, incorrect fonts, or other
inappropriate characters.
Cause What to do
Your printer and computer are
not communicating correctly.
Make sure that you use the correct
interface cable and that the
communications protocol is correct. See
“Electronic” on page 150 and your
computer documentation.
The wrong character table is
selected in your software.
Select the correct character table using
your software or the default-setting
mode. The character table setting in your
softwareoverridessettingsmadeinthe
default-setting mode.
The printer you want to use is
not selected in your software.
Choose the correct printer from the
Windows desktop or in your application
before printing.
Your application software is
not configured correctly for
your printer.
Make sure that your application
software is configured correctly for your
printer. See your application
documentation. If necessary, install or
reinstalltheprinterdriversoftware.For
the information on installing the
software, see “Installing the Printer
Software” on page 13.
Software settings override
settings you make using the
default-setting mode or the
control panel buttons.
Use your application software to select
the font.
Chapter 6 Problem Solver 114
Network problems
Vertical printed lines are not aligned.
Cause What to do
Bidirectional printing, which
is the printer’s standard
printing mode, is out of
alignment.
Use the printer’s bidirectional
adjustment mode to correct this
problem.See “Aligning Vertical Lines in
Your Printout” on page 96.
The printer does not print when using a network.
Cause What to do
The network setting is wrong. Check whether or not print jobs from
other computers are being printed
through the network.
When the print job is executed, the
printeroryourcomputermayhavea
problem. Check the connection between
the printer and your computer, settings
on the printer driver, and settings of
your computer.
When the print job is not executed,
network settings may be incorrect. Ask
your network administrator for help.
Chapter 6 Problem Solver 115
Correcting USBProblems
If you are having difficulty using your printer with a USB
connection, read the information in this section.
Make sure that your computer is a Windows XP, Me, 98, or 2000
pre-installed model
Your computer must be a Windows XP, Me, 98, or 2000
pre-installed model. You may not be able to install or run the USB
printerdriveronacomputerwhichisnotequippedwithaUSB
port or which has been upgraded from Windows 95 to Windows
XP,Me,98,or2000.
For details about your computer, contact your dealer.
Make sure that EPSON USB Printer Devices appears on the
DeviceManagermenu(forWindowsMeand98only)
If you canceled the plug-and-play driver installation before the
procedure was complete, either the USB printer device driver or
the printer driver may be incorrectly installed.
Follow these steps to check the installation and reinstall the
drivers:
1. Turn the printer on, and plug the USB cable into the printer
and the computer.
2. Right-click the My Computer icon on your desktop, then
click Properties.
3. Click the Device Manager tab.
Chapter 6 Problem Solver 116
If your drivers are correctly installed, EPSON USB Printer
Devices should appear on the Device Manager menu.
If EPSON USB Printer Devices does not appear on the Device
Manager menu, click the plus (+) sign beside Other devices to
view the installed devices.
If USB Printer appears under Other devices, the USB printer
device driver is not installed correctly. If EPSON PLQ-20
appears, the printer driver is not installed correctly.
If USB Printer, or EPSON PLQ-20 does not appear under
Other devices, click Refresh or unplug the USB cable from the
printer, then plug it into the printer again.
Chapter 6 Problem Solver 117
Note:
The printer driver is designed for PLQ-20, but is compatible and
can be installed for PLQ-20M.
4. Under Other devices, select USB Printer or EPSON PLQ-20(for
the PLQ-20 users) and click Remove.Then,clickOK.
Note:
The printer driver is designed for PLQ-20, but is compatible and
can be installed for PLQ-20M.
Chapter 6 Problem Solver 118
5. When the following dialog box appears, click OK.Thenclick
OK again to close the System Properties dialog box.
6. Turn off the printer and restart your computer. Then, reinstall
the drivers from the beginning, following the instructions in
“Installing the Printer Software” on page 13.
Printer does not work correctly with the USB cable
If your printer does not work correctly with the USB cable, try one
or more of these solutions:
Make sure that the cable you are using is a standard, shielded
USB cable.
If you are using a USB hub, connect the printer to the first tier
of the hub, or connect the printer directly to the computer’s
USB port.
For Windows 98, try reinstalling the USB printer device driver
and the printer software. First, uninstall EPSON Printer
Software using the Add/Remove Programs utility in the
Control Panel, then uninstall EPSON USB Printer Devices.
Next, reinstall the software as described in “Installing the
Printer Software” on page 13. If EPSON USB Printer Devices
is not registered in the Add/Remove Programs list, access the
CD-ROM and double-click Epusbun.exein Win98 folder.
Then follow the on-screen instructions.
Chapter 6 Problem Solver 119
Clearing Paper Jams
If paper is not automatically ejected in the situations noted below,
a paper jam may have occurred inside the printer.
The printer is turned on or the cover is opened when the Roll
paper mode is Off.
You press the F1/Ejectbutton in the ESC/P or IBM PPDS
mode.
Follow the steps noted below to clear the paper jam.
wWarning:
If you have just used the printer, the print head may be hot; let it
cool for a few minutes before touching it.
1. Turn off the printer.
cCaution:
Whenever you turn off the printer, wait at least five seconds
before turning it back on; otherwise you may damage the
printer.
2. Open the cover and press the release lever to move the upper
mechanism. Then hold the jammed paper with both hands
and pull it out of the printer. If you can clear the paper jam,
move the upper mechanism to its original position by pulling
the release lever and then close the printer cover. If it is
difficult to do that, go to the next step.
cCaution:
Make sure that you move the upper mechanism by pulling
the release lever. Do not pull the mechanism by hand. It may
damage the printer.
Chapter 6 Problem Solver 120
3. Turn on the printer while pressing the F1/Ejectbutton. The
printer is in the paper removing mode and ready to start feed
operations. See the table below to find out how the F1/Eject
and F2 buttonswork in this mode and execute the appropriate
operation.
If you can clear the paper jam, turn off the printer, move the
upper mechanism to its original position by pulling the
release lever, and then close the printer cover to finish the
operation. If you cannot clear the paper jam with this function,
stop the operation and contact your dealer.
cCaution:
Make sure that you move the upper mechanism by pulling
the release lever. Do not pull the mechanism by hand. It may
damage the printer.
Contacting Customer Support
If your Epson product is not operating properly and you cannot
solve the problem using the troubleshooting information in your
product documentation, contact customer support services for
assistance. If customer support for your area is not listed below,
contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if
you give them the following information:
Button Press Hold for a few seconds
F1/EjectFeedspaper forward afew
lineseverytimeyoupress it.
Ejectpaper forward.
F2 Feedspaper backward a
fewlineseverytimeyou
press it.
Ejectpaper backward.
Chapter 6 Problem Solver 121
Product serial number
(The serial number label is usually on the back of the product.)
Product model
Product software version
(Click About,VersionInfo, or similar button in the product
software.)
Brand and model of your computer
Your computer operating system name and version
Names and versions of the software applications you
normally use with your product
For users in North America
If you purchased your printer in the United States or Canada,
Epson provides technical assistance 24 hours a day through the
electronic support services and automated telephone services
listed in the following table:
Service Access
WorldWide WebFrom theInternet, youcanreachEpson
Supportathttp://support.epson.com. At this
site,youcandownloaddriversand other files,
look at productdocumentation,access
troubleshootinginformation,and receive
technical advice through e-mail.
Automated Telephone
Services
Avariety ofautomated help servicesare
available24 hoursaday, seven days a week.
To usetheseservices, youmust haveatouch
tone telephone and call (800) 922-8911.
Chapter 6 Problem Solver 122
To speak to a technical support representative, dial:
(562) 276-4322 (U.S.), or (905) 709-2170 (Canada), 6 AM to 6 PM,
Pacific Time, Monday through Friday. Toll or long distance
charges may apply.
Before you call, please have the following information ready:
Product name
Product serial number (located on the back of the printer)
Proof of purchase (such as a store receipt) and date of
purchase
Computer configuration
Description of the problem
Note:
For help using any other software on your system, see the documentation
for that software for technical support information.
You can purchase ribbon cartridges, paper, manuals, and
accessories from the Epson Store at (800) 873-7766 or visit
http://www.epsonstore.com (U.S. sales only). In Canada, please
call (800) 463-7766 for dealer referral.
For users in Australia
Epson Australia wishes to provide you with a high level of
customer service. In addition to your product documentation, we
provide the following sources for obtaining information:
Chapter 6 Problem Solver 123
Your Dealer
Don’t forget that your dealer can often help identify and resolve
problems. The dealer should always be the first call for advise on
problems; they can often solve problems quickly and easily as
well as give advise on the next step to take.
Internet URL http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking
your modem here for the occasional surf! The site provides a
download area for drivers, Epson contact points, new product
information and technical support (e-mail).
Epson Faxback Service
Epson Faxback service will fax you the latest specifications for
most Epson products offered in Australia. Phone (02) 9903 9075
and the system will guide you through a number of choices before
faxing the information to your fax machine.
Epson Helpdesk
Epson Helpdesk is provided as a final backup to make sure our
clients have access to advise. Operators on the Helpdesk can aid
you in installing, configuring and operating your Epson product.
Our Pre-sales Helpdesk staff can provide literature on new Epson
products and advise where the nearest dealer or service agent is
located. Many types of queries are answered here.
The Helpdesk numbers are:
Phone: 1300 361 054
Fax: (02) 9903 9189
Chapter 6 Problem Solver 124
We encourage you to have all the relevant information on hand
when you ring. The more information you prepare, the faster we
can help solve the problem. This information includes your Epson
product documentation, type of computer, operating system,
application programs, and any information you feel is required.
For users in Singapore
Sources of information, support, and services available from
Epson Singapore are:
World Wide Web (http://www.epson.com.sg)
Information on product specifications, drivers for download,
Frequently Asked Questions (FAQ), Sales Enquiries, and
Technical Support via e-mail are available.
Epson HelpDesk (Phone: (65) 6586 3111)
Our HelpDesk team can help you with the following over the
phone:
Sales enquiries and product information
Product usage questions or problem
Enquiries on repair service and warranty
For users in Thailand
Contact for information, support, and services are:
World Wide Web (http://www.epson.co.th)
Information on product specifications, drivers for download,
Frequently Asked Questions (FAQ), and e-mail are available.
Chapter 6 Problem Solver 125
Epson Hotline (Phone: (66)2-670-0333)
Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problem
Enquiries on repair service and warranty
For users in Indonesia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.id)
Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries,
questions through e-mail
Epson Hotline
Sales enquiries and product information
Technical support
Epson Service Center
Phone (62) 21-572 4350
Fax (62) 21-572 4357
Jakarta Mangga Dua Mall 3rd floor No 3A/B
Jl. Arteri Mangga Dua,
Jakarta
Phone/Fax: (62) 21-62301104
Chapter 6 Problem Solver 126
For users in Hong Kong
To obtain technical support as well as other after-sales services,
users are welcome to contact Epson Hong Kong Limited.
Internet Home Page
Epson Hong Kong has established a local home page in both
Chinese and English on the Internet to provide users with the
following information:
Product information
Bandung Lippo Center 8th floor
Jl. Gatot Subroto No.2
Bandung
Phone/Fax: (62) 22-7303766
Surabaya Hitech Mall Lt. IIB No.12
JI. Kusuma Bangsa 116-118
Surabaya
Phone/Fax: (62) 31-5355035/31-5477837
Yogyakarta Hotel Natour Garuda
Jl. Malioboro No. 60
Yogyakarta
Phone: (62) 274-565478
Medan Wisma HSBC 4th floor
Jl. Diponegoro No. 11
Medan
Phone/Fax: (62) 61-4516173
Makassar MTC Karebosi Lt. Ill Kav. P7-8
JI. Ahmad Yani No.49
Makassar
Phone: (62)411-350147/411-350148
Chapter 6 Problem Solver 127
Answers to Frequently Asked Questions (FAQs)
Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
http://www.epson.com.hk
Technical Support Hotline
You can also contact our technical staff at the following telephone
and fax numbers:
For users in Malaysia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.com.my)
Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries,
questions through e-mail
Epson Trading (M) Sdn. Bhd.
Head Office.
Phone: (852) 2827-8911
Fax: (852) 2827-4383
Phone: 603-56288288
Fax: 603-56288388/399
Chapter 6 Problem Solver 128
Epson Helpdesk
Sales enquiries and product information (Infoline)
Enquiries on repair services & warranty, product usage and
technical support (Techline)
For users in India
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.in)
Information on product specifications, drivers for download, and
products enquiry are available.
Phone: 603-56288222
Phone: 603-56288333
Chapter 6 Problem Solver 129
Epson India Head Office - Bangalore:
Epson India Regional Offices:
Toll Free Telephone Support
To learn more about Epson products or to avail service support,
please call 1600 440011. This is a toll-free number and can be
accessed (9 A.M to 9 P.M) anywhere in the country.
Phone: 5321266 (14 Lines)
Fax: 5581439/5321095
MumbaiPhone: 28261516-17
Fax: 28257287
DelhiPhone: 26447201/02/03/04/07/09
Fax: 26447205
ChennaiPhone: 28203940/41 -- 8218658/59
Fax: 28272463
Kolkata Phone: 22831589/90
Fax: 22831591
HyderabadPhone: 55331738/39
Fax: 55328633
Cochin Phone: 2357638/2356652
Fax: 2357950
Pune Phone: 4335460/90 Ext 214
Fax: 4330881
AhmedabadPhone: 6407176/77
Fax: 6407347
Chapter 6 Problem Solver 130
For users in the Philippines
To obtain technical support as well as other after sales services,
users are welcome to contact the Epson Philippines Corporation
at the telephone and fax numbers and e-mail address below:
WorldWide Web(http://www.epson.com.ph)
Information on product specifications, drivers for download,
Frequently Asked Questions (FAQ), and E-mail Enquiries are
available.
EpsonHelpdesk (Phone: (63) 2-813-6567)
Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty
Phone: (63) 2-813-6567
Fax: (63) 2-813-6545
E-mail: [email protected]n.com.ph
Chapter 7 Options and Consumables 131
Chapter 7
Options and Consumables
RibbonCartridge........................................ 132
GenuineEpsonribboncartridge....................... 132
Replacingtheribboncartridge........................ 132
RollPaperHolder ....................................... 138
Assemblingtherollpaperholder...................... 138
Installingtherollpaperholder........................ 139
Loadingrollpaper .................................. 140
Removingrollpaper................................. 143
PrintServer............................................. 143
Others.................................................. 144
Chapter 7 Options and Consumables 132
Ribbon Cartridge
Genuine Epson ribbon cartridge
When printing becomes faint, you need to replace the ribbon
cartridge (S015339). Genuine Epson ribbon cartridges are
designed and manufactured to work properly with your Epson
printer. They ensure proper operation and long life of the print
head and other printer parts.
Replacing the ribbon cartridge
Follow these steps to replace the ribbon cartridge:
wWarning:
You need to move the print head by hand to replace the ribbon
cartridge. If you have just used the printer, the print head may be
hot; let it cool for a few minutes before touching it.
1. Make sure the printer is turned off.
Chapter 7 Options and Consumables 133
2. Unplug the printer from the electric outlet.
3. Hold both sides of the printer cover and move it upward to
open it.
4. Push the release lever to move the upper mechanism forward.
Make sure that you push the lever until it clicks.
Chapter 7 Options and Consumables 134
5. Slide the print head to the middle of the printer by hand.
cCaution:
Never move the print head while the printer is turned on; this
can damage the printer.
6. Hold both sides of the ribbon guide and pull it down until it
is out of the print head.
Chapter 7 Options and Consumables 135
7. Hold both sides of the ribbon cartridge with both hands and
rotate it on the plastic hooks. Then pull it up until it is out of
the printer.
8. Remove the new ribbon cartridge from the package.
9. Place the plastic hooks on the ribbon cartridge into the slots
of the printer. Then press the cartridge until it clicks into place.
Chapter 7 Options and Consumables 136
10. Hold both sides of the ribbon guide and pull it down until it
is out of the cartridge.
11. Put the ribbon guide at the bottom of the print head and push
it up until it clicks.
Chapter 7 Options and Consumables 137
12. Turn the ribbon-tightening knob to help feed the ribbon into
place.
cCaution:
The ribbon should not be twisted or creased.
13. Pull the release lever back to move the upper mechanism to
its original position. Make sure that you pull the lever until it
clicks.
Chapter 7 Options and Consumables 138
cCaution:
Make sure that you move the upper mechanism by pulling
the release lever. Do not pull the mechanism by hand. It may
damage the printer.
14. Close the printer cover.
Roll Paper Holder
The optional roll paper holder (C811141) allows you to use
8.5-inch roll paper like that used with telex machines. This
provides an alternative for applications requiring variable paper
lengths. Before you install and use the roll paper holder, you need
to assemble it.
Assembling the roll paper holder
Follow these steps to assemble the roll paper holder:
1. Fit the arc bearings into the stand as shown.
Chapter 7 Options and Consumables 139
2. Place the base plate on the stand and fasten the two together
with the plastic spacing clips. Make sure you orient the stand
and base plate as shown below.
3. Hook the tension lever onto both ends of the stand as shown
below. While pulling up on the tension lever, fit the wire ends
of the tension lever into the holes in the stand. The roll paper
holder is assembled.
Installing the roll paper holder
Follow these steps to install the roll paper holder on your printer:
1. Make sure the printer is turned off.
Chapter 7 Options and Consumables 140
2. Position the roll paper holder underneath the printer as
shown below. Fit the two positioning pegs on the bottom of
the printer into the two holes in the base plate.
cCaution:
The roll paper holder is not fastened to the printer; only the
printer’s weight and the two positioning pegs hold it in place.
If you pick up the printer, be careful not to drop the roll paper
holder.
Loading roll paper
Follow these steps to load a roll of paper after you install the roll
paper holder:
1. Make sure the printer is turned off.
2. Cut the leading edge of the roll paper straight across.
Chapter 7 Options and Consumables 141
3. Insert the roll paper holder shaft into the center of the paper
roll as shown.
4. Place the shaft and paper roll on the roll paper holder so the
paperfeedsfromthebottomoftheroll.Thenturnonthe
printer.
Chapter 7 Options and Consumables 142
5. Bring the leading edge of the paper up over the front of the
printer and insert it into the front slot until it meets resistance.
The printer loads the roll paper automatically.
You are now ready to print. When you finish printing,
advance the paper by holding the F2 button for a few seconds
(in PR2 mode), or pressing the F1/Ejectbutton (in ESC/P or
IBM PPDS mode). Then cut the roll paper where it comes out
from the printer.
Chapter 7 Options and Consumables 143
Removing roll paper
Roll paper cannot be fed backward. To remove roll paper, cut the
roll paper behind where it feeds into the printer. Then eject the
remaining paper by holding the F2 button for a few seconds (in
PR2 mode), or pressing the F1/Ejectbutton (in ESC/P or IBM
PPDS mode).
Print Server
You can use this printer as a network printer by installing a print
server in the printer’s USB interface port. See the Administrator’s
Manual packaged with this option for instructions on installation
and use.
The following Printer Servers can be used:
EpsonNet 802. 11b Wireless Ext.Print Server
(C82396/C82397/C82398)
EpsonNet 10/100 Base TX USB Print Server (C82402)
Chapter 7 Options and Consumables 144
Note:
The asterisk (
) is a substitute for the last digit, which varies by country.
Others
For details of other optional products, contact your dealer.
Appendix A Product Information 145
Appendix A
Product Information
PrinterandRibbonCartridgeParts......................... 146
Printerparts........................................ 146
Ribboncartridgeparts............................... 147
PrinterSpecifications..................................... 148
Mechanical......................................... 148
Electronic.......................................... 150
Electrical........................................... 155
Environmental...................................... 156
Paper.............................................. 156
Magnetic stripe reader/writer
(horiz