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WiFi Video Doorbell

Installation &
Starting Guide

www.skybell.com

SkyBell works with the majority of
existing home power standards around
the world and with 95% of existing wired
doorbell wires.
SkyBell is designed to work with the
power that is connected to your current
doorbell and is connected to a lowvoltage transformer, no matter if you
have a 110/120 VAC or 220/230/240 VAC
power standard.
SkyBell can only be attached to a low
voltage transformer (8-36 VAC or 12
VDC) and not directly to primary power
(110/120 VAC and 220/230/240 VAC).
Questions? Want to see a video?
Visit www.SkyBell.com/support.

WARNING
Risk of electric shock. Do not attempt
to install SkyBell in wet conditions. Do
not proceed if you, SkyBell or the area
around your door is wet.
SkyBell can only be attached to a low
voltage transformer (8-36 VAC or 12
VDC) and not directly to primary power
(110/120 VAC and 220/230/240 VAC).
1

SkyBell Components
Infrared LED
(Night Vision)

Camera

Camera
Positioning
Hole

LED
Indicator
Motion
Sensor
Button

Set Screw

Microphone
Speaker

Advanced Components
Motion sensors detect a visitor.
LED button tells you if SkyBell is
disconnected from Wi-Fi. Infrared
technology lets you see at night.
2

Contents
SkyBell
Doorbell Device

Mounting Plate

Special Locking Tool

Wall Screws (4)

Screw Anchors (4)

Wire Connectors (2)

Tools You May Need for Installation:
Pliers or crimpers
Power Drill or Screw Driver
Outdoor Adhesive
Wire Strippers
3

Installation Guide

WARNING
Risk of electric shock. Do not
attempt to install SkyBell in
wet conditions.
Part 1 – Wi-Fi Test
Before you begin the installation process,
it is a good idea to conirm you have Wi-Fi
signal range at your door.
To test, simply place your smartphone
where you plan to install SkyBell. If
you have a Wi-Fi connection on your
phone, then SkyBell will also have WiFi connection 99% of the time. If the
location is out of range, you will need to
install a Wi-Fi repeater or ampliier.
Part 2 - Installation
1. To begin, press your current doorbell
button to make sure your existing
doorbell chime works. (Skip if you do
not have a home doorbell chime).
2. It is recommended that you turn of
power to your doorbell by switching
of your circuit break.
4

Before moving to the next step,
please conirm that your wires are
not connected to high-voltage power.
SkyBell can only be connected to a
low-voltage transformer from 8-36
VAC or 12 VDC.
3. Remove existing doorbell and carefully
detach or cut the 2 wires currently
connected to your existing doorbell.

4. Remove mounting plate from the
packaging and run the wires through
the center of the mounting plate. Be
sure the front side of the mounting
plate faces you.

5

5. Secure the mounting plate to the wall
with the 4 screws. If you have stone,
brick or drywall, drill holes with the
correct drill bit for your surface and use
the anchors to secure the screws.
*Correct Drill Bit Sizes:
Masonry: 3/16”
Wood: 9/64”
Steel: 9/64”
Instead of drilling the mounting plate
into place, you may use an outdoor
adhesive to glue the mounting plate
into place.

** Caution: Do not connect SkyBell
directly to high voltage wires
(120/130V or 220/230/240V) from
your primary power system. SkyBell
can only be attached to low voltage
wires from a transformer (8 to 36
VAC or 12 VDC). **

6

6. Use your ingers to rotate the camera
into the correct position. OR insert a
screw driver into the square hole on
the back of the camera and rotate
the camera into desired position.
or

7. Next, strip the ends of your home’s
wires and the ends of the SkyBell wires.
8. Twist the ends of one SkyBell wire and
one home doorbell wire as shown
below. It does not matter which wires
you use as long as you use one from
the house and one from SkyBell.

7

9. Next, insert the joined wire into a blue
connector and push until the wire
reaches the end of the connector.
10. With a pair of pliers, clamp down on
the connector with some force to join
the wires together.
11. Repeat with the other wire. You can
connect the wires from your SkyBell
to either wire coming from your wall.
12. Turn your power back on.
13. Next, check SkyBell to conirm that
the LED light is on. The device LED
light will slowly blink red if the battery
is charging. The light will turn a solid
red when the battery is full. When the
device LED is a solid red, the device
is ready for the Syncing Process. This
normally takes less than 2 minutes
but can take up to 15 minutes for the
battery to charge.
14. Once you see the solid red light,
press the SkyBell button to conirm
that your current home doorbell
chime works correctly.
15. Next, gently place the SkyBell device
over the mounting plate. Make sure
8

that the small video camera is on top
and the main button with LED ring is
on the bottom.
16. Insert the special locking tool into
the hole at the bottom-center of
the device. Turn the tool to the left
three full rotations. This will lock the
device. Do not over turn. Be sure that
the screw is not exposed beyond the
bottom of the device.

x3
17. Your SkyBell device is now properly
installed.
Please allow the device’s battery
to charge for 10-15 minutes before
moving to Section 2 – Syncing
SkyBell.
9

Syncing SkyBell to Wi-Fi
and Mobile Device
What You Need
For this section of the setup process, you
will need:
1. An iOS or Android device
2. Name of your Wi-Fi network
3. Wi-Fi network password (if necessary)
4. SkyBell Device ID Label
Preparation
1. Before you get started, allow SkyBell to
power up for 10 minutes. During this
time the LED light should be red or slow
blinking red.
2. Also, be sure that your Wi-Fi router
has 2.4ghz frequency band or is a
dual-band router with 2.4ghz and 5ghz.
If you have a dual-band router, you’ll
want to sync your mobile device to the
2.4ghz network before you sync SkyBell.
3. *SkyBell cannot connect to 5ghz.
Instructions
1. Download the app from the iTunes
App Store® or Google Play Store®.
2. Search “SkyBell” and select our free app.
10

3. Launch the app.
4. On the home screen, tap “Register”
and create an account by entering
your information and completing the
account creation process.
5. Then log out by tapping the settings
icon and then tapping “Sign Out” in the
top right corner.
6. Next, sign back into the account with
your new credentials.
The Syncing Process
1. Before syncing the device, be sure that
your mobile device is connected to
a 2.4ghz wireless network and not a
5.0ghz network.
2. From the home screen in the app, tap
the link that says “Add device…”. Follow
the screens that guide you through the
syncing process. You will need your
SkyBell Device ID and Wi-Fi Password.
Be sure to put the device into Sync Mode
by hitting and holding the main SkyBell
button until the LED light starts blinking.
A. If the setup is successful:
a. The SkyBell LED blinking red light
will turn into a blinking green light.
11

b. A blinking green light means
SkyBell device is connecting to
server and syncing your account.
c. The LED light will turn solid green
when it is ready for use. (On
average this takes a few minutes
but can take up to 15 minutes)
B. If the setup is unsuccessful, please:
a. Restart the Syncing Process by
irst conirming that the SkyBell
light is blinking red. If it is not,
then press and hold the main
SkyBell button for 20 seconds
until the light is blinking red.
b. In the app, go back to the home
screen in the app and tap “Add
Device…”
c. Enter the Wi-Fi information and
the SkyBell Device ID again.
d. *Be sure you accurately enter
your Wi-Fi Password and
the SkyBell Device ID. Wi-Fi
passwords can be case sensitive.
3. Once your setup is successful, it may
take up to 15 minutes for the device
to connect to the server and for your
account to be created.
4. When the SkyBell LED is a solid green
light, press the SkyBell device button
12

and answer the call to conirm it is
working properly.
5. If you need to adjust the camera, place
the security tool into the small hole
below the camera. Rotate the tool to
position the camera with your inger
and the security tool.
6. In the app, your new SkyBell device
will appear in the home screen of the
app. You can tap that device to adjust
its individual settings.
*Red Light - If the LED light is a solid red
at any time after a successful sync, this
means the device does not have WiFi
connection and/or internet connection.
Please visit www.SkyBell.com/support
to troubleshoot.
LED Light Key
1. Red (Solid) = Device has power but no
Wi-Fi or internet connection
2. Red (Blinking Fast) = Device is in setup mode
3. Red (Blinking Slow) = Device has direct power
and battery is charging
4. Green (Solid) = Device has power, Wi-Fi and
server connection (normal)
5. Green (Blinking Fast) = Device has power and
Wi-Fi but no server/internet connection
6. Green (Blinking Slow) = Device has power and
Wi-Fi but is connecting to server
13

SkyBell™ Product Information Guide
This Important Product Information Guide
contains safety and handling, regulatory,
and warranty information for your SkyBell.
This document is provided “as is”. SkyBell
Technologies, Inc.™ (“SBT”, “us”, “we”,
or “our”) assume no responsibility for
any typographical, technical or other
inaccuracies in this document. SBT reserves
the right to periodically change information
that is contained in this document. However,
SBT makes no commitment to provide any
such changes, updates, enhancements or
other additions to this document to you in a
timely manner or at all. Visit the SkyBell Web
site (www.skybell.com) for current updates
and information concerning the use and
operation of SBT Products.
To avoid injury, read all operating instructions
and the following safety information before
using your SkyBell Wi-Fi video doorbell. For
detailed operating instructions, read the
entire guide below or by visiting
www.skybell.com/support

Important Safety and Handling
Information

Warning: Failure to follow these
safety instructions could result in
ire, electric shock, or other injury
or damage to the SkyBell Product
or other property.
14

Your SkyBell. The SkyBell Wi-Fi video
doorbell was built to withstand the wear
and tear of a traditional doorbell. Do not
disassemble, open, crush, bend, deform,
puncture, shred, microwave, incinerate, paint
or insert foreign objects into the SkyBell. Do
not use or attempt to install your SkyBell if it
has been damaged.
Water and Wet Locations. Your SkyBell WiFi video doorbell is weather resistant but not
waterproof. Take care not to spill any food
or liquid on the SkyBell especially before it’s
installed. Try to install your SkyBell in a dry
location, protected from adverse weather
conditions.
DO NOT ATTEMPT TO INSTALL YOUR
SKYBELL IF YOU OR THE DWELLING ONTO
WHICH YOU ARE ATTEMTPING TO INSTALL
THE SKYBELL, ARE WET. USE THE CIRCUIT
BREAKER, TURN OFF THE POWER TO THE
DWELLING PRIOR TO INSTALLING THE
SKYBELL WI-FI VIDEO DOORBELL.
Repairing or Modifying a SkyBell. Never
attempt to repair or modify your SkyBell.
Doing so will automatically void your warranty.
Child Hazards. Keep the SkyBell Wi-Fi video
doorbell and its accessories out of the reach
of small children.
Keeping SkyBell Within Acceptable
Temperatures. SkyBell is designed to be
operated in temperatures between -40
degrees and 71 degrees C (-40 degrees to
160 degrees F). Low-or high-temperature
conditions might cause the Device to stop
working properly.
15

FCC WARNING! EXPOSURE TO RADIO
FREQUENCY ENERGY.
THIS DEVICE COMPLIES WITH PART 15 OF
THE FCC RULES. OPERATION IS SUBJECT
TO THE FOLLOWING 2 CONDITIONS: 1)
THE DEVICE MAY NOT CAUSE HARMFUL
INTERFERENCE, AND 2) THE DEVICE MUST
ACCEPT ANY INTERFERENCE RECEIVED,
INCLUDING INTERFERENCE THAT MAY
CAUSE UNDESIRED INTERRUPTION.
FOR PRODUCT AVAILABLE IN THE USA/
CANADA MARKET, ONLY CHANNEL
1~11 CAN BE OPERATED. SELECTION OF
OTHER CHANNELS IS NOT POSSIBLE.
THIS DEVICE AND ITS ANTENNA(S) MUST
NOT BE CO-LOCATED OR OPERATED IN
CONJUNCTION WITH ANY OTHER ANTENNA
OR TRANSMITTER.
FCC RADIATION EXPOSURE STATEMENT:
THIS EQUIPMENT COMPLIES WITH FCC
RADIATION EXPOSURE LIMITS SET FORTH
FOR AN UNCONTROLLED ENVIRONMENT.
THIS EQUIPMENT SHOULD BE INSTALLED
AND OPERATED WITH A MINIMUM
DISTANCE OF 20CM BETWEEN THE
RADIATOR AND YOUR BODY.
ALL CABLES USED TO CONNECT
PERIPHERALS MUST BE SHIELDED AND
GROUNDED. OPERATION WITH CABLES
CONNECTED TO PERIPHERALS THAT ARE
NOT SHIELDED AND GROUNDED MAY
RESULT IN INTERFERENCE TO RADIO AND
TELEVISION RECEPTION.
SkyBell Limited Warranty

16

Subject to the terms and conditions of this
Limited Warranty, SBT, warrants to you only
(the original purchaser), that under normal
use, the SkyBell device (the “Product”) will
substantially conform with the speciications
listed on our website (www.skybell.com)
and be free of reproducible defects that
eliminate the functionality or successful
operation of a feature critical to the primary
functionality or successful operation of
the Product for a period of TWELVE (12)
MONTHS starting as of the date of your
purchase of the Product (the “Warranty
Period”).
Exclusive Remedy
During the Warranty Period, SBT will, at its
sole option, repair or replace any Product
or parts of a Product that fail in normal
use. Such repairs or replacement will be
made at no charge to the customer for
parts or labor, provided that the customer
shall be responsible any shipping charges.
SBT retains the exclusive right to replace
the Product with a new or refurbished
“like new” Product in its sole discretion.
A replacement Product or part assumes
the remaining warranty of the original
Product or ninety (90) days from the date of
replacement or repair, whichever provides
longer coverage for you. When a Product
or part is exchanged, any replacement item
becomes your property and the replaced
item becomes SBT property.
SUCH REMEDY SHALL BE YOUR SOLE AND
EXCLUSIVE REMEDY FOR ANY BREACH OF
WARRANTY.
17

There is no warranty of any kind for any
defects discovered after the Warranty
Period has lapsed. After the Warranty Period
has expired, SBT at its sole and complete
discretion may ofer you a replacement
Product or repair of your Product in
exchange for a fee to be determined at SBT’s
discretion.
No Other Warranties
THE WARRANTIES AND REMEDIES
CONTAINED HEREIN ARE EXCLUSIVE AND
IN LIEU OF ALL OTHER WARRANTIES
EXPRESSED, IMPLIED, OR STATUTORY,
INCLUDING ANY LIABILITY ARISING UNDER
ANY WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE,
STATUTORY OR OTHERWISE. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS, WHICH MAY VARY FROM STATE TO
STATE.
THE EXPRESS WARRANTY STATED HEREIN
IS THE ONLY EXPRESS WARRANTY MADE
TO YOU AND IS PROVIDED IN LIEU OF ALL
OTHER EXPRESS OR IMPLIED WARRANTIES
AND CONDITIONS (IF ANY) INCLUDING ANY
CREATED BY ANY OTHER DOCUMENTATION
OR PACKAGING. NO OTHER WARRANTIES
OR CONDITIONS ARE MADE WITH RESPECT
TO THE PRODUCT OR THE WARRANTY
SERVICES BY ANY PERSON, INCLUDING BUT
NOT LIMITED TO SBT AND ITS SUPPLIERS.
NO INFORMATION (ORAL OR WRITTEN)
OR SUGGESTIONS GIVEN BY SBT, ITS
AGENTS OR SUPPLIERS, OR ITS OR THEIR
EMPLOYEES, SHALL CREATE A WARRANTY
OR CONDITION OR EXPAND THE SCOPE OF
THIS LIMITED WARRANTY. ALSO, THERE IS
18

NO WARRANTY OR CONDITION OF TITLE,
QUIET ENJOYMENT, OR NON-INFRINGEMENT
IN THE PRODUCT. YOU MAY HAVE GREATER
RIGHTS EXISTING UNDER LEGISLATION IN
YOUR JURISDICTION. WHERE SUCH LAWS
PROHIBIT ANY TERM OF THIS LIMITED
WARRANTY, IT SHALL BE NULL AND VOID,
BUT THE REMAINDER OF THE LIMITED
WARRANTY SHALL REMAIN IN FULL FORCE
AND EFFECT.
Exclusion of Consequential, Incidental,
and Certain Other Damages, and
Limitation of Liability
TO THE FULL EXTENT ALLOWED BY LAW, SBT
IS NOT LIABLE FOR ANY:
•

(i) CONSEQUENTIAL OR INCIDENTAL
DAMAGES;

•

(ii) DAMAGES OR LOSS OF ANY NATURE
WHATSOEVER RELATING TO LOST
PROFITS, LOSS OF OR DAMAGE TO
PERSONAL PROPERTY, LOSS OF DATA
OR PRIVACY OR CONFIDENTIALITY, ANY
INABILITY TO USE ALL OR PART OF THE
PRODUCT, PERSONAL INJURY, OR ANY
FAILURE TO MEET ANY DUTY (INCLUDING
BUT NOT LIMITED TO ANY LACK OF
NEGLIGENCE OR OF WORKMANLIKE
EFFORT); OR

•

(iii) INDIRECT, SPECIAL, OR PUNITIVE
DAMAGES ARISING OUT OF RELATING IN
ANY WAY TO THE SKYBELL PRODUCT.

SBT’S CUMULATIVE LIABILITY, WHETHER
FOR BREACH OF CONTRACT, WARRANTY,
NEGLIGENCE, STRICT LIABILITY IN TORT,
INDEMNIFICATION, CONTRIBUTION,
19

OR OTHERWISE, SHALL BE LIMITED TO
THE DIRECT DAMAGES RECOVERABLE
UNDER LAW, BUT NOT TO EXCEED THE
PURCHASE PRICE FOR THE SKYBELL WI-FI
VIDEO DOORBELL. YOU HEREBY RELEASE
SBT, ITS MANUFACTURERS, SERVICE
PROVIDERS, LICENSORS AND EACH OF
THEIR RESPECTIVE AFFILIATES, FROM ANY
AND ALL OBLIGATIONS, LIABILITIES, AND
CLAIMS IN EXCESS OF THIS LIMITATION. SBT
IS ALSO NOT LIABLE FOR ANY COSTS OR
DAMAGES ARISING FROM OR RELATED TO
YOUR BREACH OF THIS AGREEMENT. SBT,
ITS MANUFACTURERS, SERVICE PROVIDERS,
LICENSORS AND EACH OF THEIR RESPECTIVE
AFFILIATES, DISCLAIM ANY REPRESENTATION
THAT IT WILL BE ABLE TO REPAIR ANY
PRODUCT UNDER THIS LIMITED WARRANTY
OR MAKE A PRODUCT EXCHANGE WITHOUT
RISK TO OR LOSS OF PROGRAMS OR
DATA. ALL CLAIMS BY YOU, WHETHER IN
TORT, CONTRACT, STRICT LIABILITY OR
OTHERWISE, MUST BE BROUGHT WITHIN
TWO YEARS FROM THE DATE THE CAUSE
OF ACTION ACCRUES. THIS LIMITATION OF
LIABILITY CONSTITUTES AN ESSENTIAL PART
OF THIS AGREEMENT.
THE FOREGOING APPLIES EVEN IF SBT
OR ANY SUPPLIER OR AGENT HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH
LOSSES OR DAMAGES; EVEN IN THE EVENT
OF FAULT, TORT (INCLUDING NEGLIGENCE),
STRICT OR PRODUCT LIABILITY,
MISREPRESENTATION OR OTHER REASON;
AND EVEN IF ANY REMEDY FAILS OF ITS
ESSENTIAL PURPOSE.
SKYBELL WI-FI VIDEO DOORBELL IS NOT
INTENDED TO BE USED AS AN ALARM
20

SYSTEM, SECURITY SYSTEM OR THEFT
DETERRENT. SKYBELL MAKES NO CLAIM OR
REPRESENTATION THAT IT WILL KEEP YOU
OR YOUR PROPERTY SAFE FROM HARM.
Some jurisdictions do not allow the
exclusion or limitation of incidental or
consequential damages, so the above
limitations or exclusions may not apply to
you. If any term of this Limited Warranty
is held to be illegal or unenforceable, the
legality or enforceability of the remaining
terms shall not be afected or impaired.
Exclusions From Limited Warranty
This warranty does not apply to: (i)
theft or loss of the Product; (ii) damage
caused by accident, abuse, misuse, water,
lood, ire, or other acts of nature or
external causes; (iii) damage caused by
service performed by anyone who is not
an authorized service provider of SBT; (iv)
damage to a product that has been modiied
or altered without the written permission
of SBT; (v) any damage or defects caused
by rough handling or extreme thermal or
environmental conditions or a rapid change
in such conditions, corrosion, oxidation,
unauthorized modiications or connections,
unauthorized opening or repair, repair by
use of unauthorized spare parts, accidents,
forces of nature, or other actions beyond
the reasonable control of SBT; (vi) any
damage or defects caused by operating
the product outside of the permitted or
intended uses described on SBT’s websites;
(vii) damage caused during installation of a
Product; or (viii) cosmetic damage, such as
scratches, nicks and dents.
21

In addition, SBT reserves the right to
refuse warranty claims against products or
services that are obtained and/or used in
contravention of the laws of any country.
Geographic Limitations
Devices returned from outside the US and
Canada may not be able to be returned due
to an act of God, war, embargo or other act
by one or more sovereign nations limiting
commerce between the US and another
country or some other action or event
outside SBT’s control. Return of devices
from outside the US and Canada is at
your own risk. SBT is not responsible for
providing a replacement device if, in SBT’s
sole discretion, it cannot successfully or
legally ship a product to an international
destination.
Reseller Limitations
This Warranty only applies to devices
purchased from authorized SBT dealers.
Devices purchased from unauthorized
dealers and/or individuals reselling new
or used devices, are not eligible to receive
Warranty service or a refund of any kind.
A list of authorized resellers is available on
SBT’s website.
To review the full warranty, visit
www.skybell.com/legal.
SkyBell and SkyBell Technologies, Inc. are
trademarks SkyBell Technologies, Inc.,
registered in the U.S. and other countries.

22

www.SkyBell.com

SkyBell is a Wi-Fi enabled doorbell and is a trademark of
SkyBell Technologies, Inc.
The device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this
device must accept any interference received, including
interference that may cause undesired operations.
FCC ID: Z64-CC3000EM



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